Backcountry.com Reviews

Name: Backcountry.com
Rating: 1.62

1.6 Rating 89 Reviews

13 %

of reviewers recommend Backcountry.com

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1.6

Based on 89 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Backcountry.com 1 star review on 22nd March 2025

Mike B

Backcountry.com 1 star review on 18th May 2024

Brandon Elliott

Backcountry.com 1 star review on 19th March 2021

Summer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service! The package was promised to be here by December 24. Today is December 28 and the package still has not arrived. I called and it's in the hands of DHL whom Backcountry hires "to hand it off to the post office. "I will never order from this company again. Beware does not honor word!”

Helpful Report

Posted 5 months ago

“My experience with Backcountry was one of the worst I’ve had with an online retailer. Their handling of my order was shockingly unprofessional. I ordered a women’s Parks Project sweatshirt on 11/24, but instead received the wrong item (a men’s Patagonia vest) on 11/29 . Customer service initially apologized and said I could keep the vest free of charge as a courtesy for their mistake, and that my replacement would ship out immediately. But when I followed up on 12/10 after hearing nothing back, they backtracked on their promise. They told me I now had to either return the vest or pay full price ($120) for it in order to get the item I originally purchased ($60). This was infuriating since they had already admitted fault and told me the vest was mine to keep as an apology so I had already gifted it to my fiancé to wear. Instead of taking accountability, they tried to make their mistake my responsibility. Mistakes happen, but the way this company handled theirs—by backtracking on promises and creating extra hassle for the customer—is unacceptable. Backcountry needs to take accountability for their mistakes and honor the commitments they make to customers. This kind of behavior is unacceptable and has completely undermined my trust in them. I won’t be ordering from them again.”

Helpful Report

Posted 5 months ago

“I placed an order for a winter coat and received an email confirmation for the order immediately after. Within 24 hours, I received another email that the order was cancelled. When I spoke with customer service, they said my billing address was wrong. Needless to say, the address was correct and confirmed by the customer service agent. They said they would submit a new order. They did this to me three more times, but no one could advise how to resolve the issue despite the billing address being correct. I even let them try a different card, they said the order was good, but then cancelled it again. I have never had a more difficult time with an online purchase. It was worth spending $100 more on the same item at a well known retailer rather than dealing with a company that is not reputable.”

Helpful Report

Posted 6 months ago

“They're online ads are very deceiving. They offer you up to 25% off to sign up. I signed up now they have my email and they tell me there's exclusions for this discount. Basically the entire winter season items are part of the exclusion so now I get no discount and I'm on their mailing list to get continual mailings, please stay away from their ads very deceiving”

Helpful Report

Posted 6 months ago

“How to lose a customer: Most reputable sellers will remove you from their mailing list when asked to. Not these clowns. Three requests to unsubscribe and still they keep sending.”

Helpful Report

Posted 6 months ago

“I paid for three of the same exact brand new shoes and I received a pair of used shoes. Don’t even have original box and I was told I cannot get a partial refund which is ridiculous. The representative asked me to contact deliver company which the box have no damage it is your company send me a used shoes that are not in the original box, I demand a partial refund for one pair shoes! Please have a manager contact me as soon as possible since it’s a scam to sell a customer a used pair of shoes for the same price of a new shoes! Two days goes by NO response from anyone? Even the supervisors are dropping the ball! Totally unacceptable! I am posting a Google review for what I am experience with your company’s product and integrity to send me a used pair of shoes to pass for the price of a new pair! That is a scam and stealing from consumer!”

Helpful Report

Posted 7 months ago

“They sent me climbing gear that was 6 years past the manufacturer's recommended use date, and I'm having to pay $7 to return it.”

Helpful Report

Posted 9 months ago

“One of the worst companies to deal with! I ordered an item on Amazon when it arrived it was the wrong color I reached out to backcountry directly instead of Amazon and was told they would send me a return label for the item and I need to purchase the other one through them and after I do that and they see that the item they sent that was wrong was in transit they would issue a refund back to my visa this was 8/2/2024 on 8/6 I reached out about the refund and in an email the customer service agent stated they received the item and the refund was on the way well fast forward to 8/13 they ran my card for another 117.96 fraudulently I have been fighting with them all day so what they did is they got paid from the Amazon purchase and now from my CC so they have been paid twice I do not recommend them look at the other reviews this company is a fraud in every way and all the customer service agents are not in the US if that tells you anything.”

Helpful Report

Posted 9 months ago

“Horrible customer service. Horrible price adjustment and return policies. All around just horrible. So many better outdoor gear and clothing companies with a better customer experience why waste your time with this one.”

Helpful Report

Posted 10 months ago

“Returned a pair of unused cycling shoes and they refused to offer a full refund and instead issues a store credit based on the shoes being 'used' in their opinion. I literally tried the shoes on inside while sitting down and immediately put them back in the box. They claimed cleats were installed and the soles were scratched, which I know for a 100% fact that is not true. I will not be shopping on backcountry.com ever again.”

Helpful Report

Posted 10 months ago

“Placed an order of two items. they keep my money for weeks and ship half the order. DO NOT ORDER ANYTHING FROM THIS SELLER THEY DO NOT CARE ABOUT THE CUSTOMER- THEY WILL SEND ME A REFUND, MAYBE. NO APOLOGIES OR NOTHING. WORST OUTFIT IN UTAH - REMEMBER THAT WORST OUTFIT IN UTAH - REMEMBER THAT WORST OUTFIT IN UTAH - REMEMBER THAT WORST OUTFIT IN UTAH - REMEMBER THAT AND IN USA”

Helpful Report

Posted 11 months ago

“BAD BAD BAD CUSTOMER SERVICE: Yesterday evening, Backcountry.com promised us one day shipping on our product purchase for an additional $15.00. Today, the day before we needed the product, when we did not receive notice the item was on its way, we called and spoke to a representative. The rep told us that we should have known that meant one day from when they chose to send the product to be shipped. There was no place, in any part of they buying process, including with the phone rep we spoke to, that revealed this could be days of delay. We paid for nothing and they were unwilling to refund the $15 although the item has still not shipped. I do not recommend backcountry.com unless you can search their entire web site to see if there is some scam you out of your money hook hidden somewhere.”

Helpful Report

Posted 11 months ago

“Apparently this company now owns MotoSport.com. All the low reviews make sense. Heres mine: I don't really leave negative reviews, but I took the time to reach out to support and got the run around. Ordered these in a pinch (Weds.) and sprung for the expedited shipping to have them in time for a ride (Sunday). Looks like they missed the shipping cut off that day, and the following business day... they came in 3 days late. Not the end of the world - reached out to support and instead of an 'our bad' and at least a "we've credited the shipping cost back" I got an argument that I ordered too late for that delivery date, they don't guarantee the delivery date even if it was properly displayed, they can't deliver on a weekend even though the "at your door by" day was Friday (you can, they just didn't want to pay the extra $3 for Saturday delivery I assume). After some back and forth they offered store credit for the difference in shipping cost. No need - I'll spend a little extra with Rev Zilla or Rocky Mountain in the future - they've been bang on with gear I've purchased in the past. When you've got customers dropping $500+ on gear they typically aren't too concerned about $25, they're just giving you a chance at future business...”

Helpful Report

Posted 11 months ago

“I purchased many things over the years from Back Country and took me a while to realize there is better out there. Returns are not free which is a bummer. Recently, I purchased an item and used "expedition" points. I ordered about $130 dollars worth of items and returned 1/4-a tank top ($34) dollars. They took shipping off (which I knew they would) and then removed 10 of the expedition perks. As a result, I ended up getting $15 dollars back despite keeping the remaining 3/4 items. They do what they want with those points. Nowhere in their policy does it state which item the expedition points get distributed to. They only mention it's added to the subtotal. When I called, I was told it gets removed from the "last item." Makes no sense whatsoever. Lost a customer. REI is the way to go. If not, shop individual brands. Back Country is not worth the hassle.”

Helpful Report

Posted 11 months ago

“Backcountry gets an F- for their flimsy packaging. I ordered two expensive wheels with DY Swiss rims. The rear rim arrived with a massive crack in the rim and the front rotor is bent so bad that I can’t use it. There were inadequate packaging protections that should have avoided these damages They also get an F for follow up customer service in terms of responding to my emails about the damaged products they sold me. Will not ever use them again”

Helpful Report

Posted 11 months ago

“Warning Backcountry will not allow you to close your account even after you get hacked reported to BBB My account was hacked with a new email they play stupid and refuse to fix the problem”

Helpful Report

Posted 11 months ago

“Horrible have reached out3 times to return a product can not print return label spoke to them THREE times never had any trouble with competitors or other companies will never order from them again”

Helpful Report

Posted 1 year ago

“I would listen to the reviews on here. I ordered a hat and it was taking forever to ship, so I called customer service and the package somehow got lost. I read the reviews on here beforehand but I figured i'd take a chance as it was just a hat. This will be my first and last time ordering from this website.”

Helpful Report

Posted 1 year ago

“I ordered Hoka Bondi Coral size 7, after false advertisement that I’d get a 15% off discount, which I didn’t, only to find a pair of white biking shoes being delivered instead! Different kind of shoes different brand and different color! How can you mess this up?”

Helpful Report

Posted 1 year ago

“Backcountry got my online order wrong THREE times. The first time, there was a rip in the jacket. The second time, they sent me the wrong jacket. The third time, they sent me back the jacket with the rip in it. They didn’t even want to work with me on the problem. I had to just send it back. Awful company. Do not order from them.”

Helpful Report

Posted 1 year ago

Backcountry.com is rated 1.6 based on 89 reviews