“Just too share my experience at Barclays bank my nan wanted too close her account down and ask me too go with her am her granddaughter as my mum has passed away and her son is in Australia firstly they kept us waiting 2 hours saying we trying too contact head office then she kept saying I’ve got too ask my Manager By this time it was about too close so they ask my nan too go to gilling ham the next day and they would help her then by now my nan wasn’t ever happy all she wanted to do was close her bank so off we went the next day my nan gets a knock at the door it the police asking if she was ok and was she being Bullied In too handing over her money too her career my nan replied I don’t have a carer And no am not being bullied in too handing over money they ask my nan for my names address and telephone num and said they going to ring me . My nan told the lady at rainham bank who I was and I was calling her nan they twist thing make up lies I think every one should stay well away from Barclays Bank coz if u want to close it they call the police on u I will be taking this matter to Citizens advice I think it disgusting how we got treated”
“I wanted to open a bank account first of all when I try to fill in the online form it wouldn't let me completed because the security are not a robot thing wasn't working. so then I rang and then made me appointment and told me what proof I need to bring when I got to the bank this morning although I bought what they told me to bring on the phone it wasn't accepted waste of time waste of petrol and waste of money paying parking.”
“Please be aware when using the JetBlue credit which is
associated with Barclays Bank. Barclays Bank has horrible
customer support service. I made an honest mistake as
a charge was made unknown to me to the credit card and the
balance went over 30 days due. When contacted by Barclays,
I immediately paid the amount and asked them to please have
the late payment notification be removed from credit report as it
brought my FICO score from 810 to 650. This was an honest
mistake for a charge that was done without my knowledge but
Barclays has refused to help and now I am stuck with a poor FICO score .I have been a good paying customer for over 10 years and would understand if I had a history of late payments or high balances but this is not the case. A friend of mine had the same issue with Capital One and they were able to help her on the spot. I guess Barclays does not understand we are human and can occasionally also mistakes, just as corporations do. They will no longer have my business.”
“Barclays Banks at Bluewater Kent has excellent customer service. Staff are very understanding and caring. Compared to other banks I’ve recently dealt with.”
“Well, I cannot rate them well as service are not helpful. I am using the android app which was very good until recently. Now I cannot make payments od access any other info. Complaint about this and was advised they are aware but still not helpful at all. Leaving for holiday with a payment app not working including their stupid pins entry card reader not working either. This is a total mess and show how organised this Barclays is. They do not care about their small private customers.”
“Appalling bank, customer leaves alot to be desired, constantly repeat yourself. Wouldn't recommend this bank, been with them over 11 years still can't get it right. Don't appreciate their customers. Hire staff that cannot speak or understand English properly. I have no issue speaking to non British people, if your going to hire them make sure and can speak and understand. Not one or the other but both.”
“Not allowed to deposit cheque via Pay In machine as our account isn't a business account. Cashier couldn't explain why but now we have to queue to pay in cash/cheques whilst the cashiers deal with the business customers who don't use the pay in machine. Farsical.”
“After banking with Barclays for 30 years, I have just experienced the worst possible scenario which has me thinking of seriously changing my bank.
On the first day of my holiday in Florence Italy I had my wallet stolen by a pickpocket (there was no safe in my hotel room for me to leave my wallet there!) All my credit cards, bank card and 300 Euros gone. I was left with 4 euros cash!
After reporting the loss to the police, I cancelled the Credit Cards.
Halifax – excellent, Person with slight Scottish accent who I could understand completely and cancelled my card.
Barclaycard – 30 minute wait to get through and then to a call center. Spoke to person with Asian accent whom I had difficulty understanding. He cancelled my card, but I could not understand from him if money had been taken from my card or not. I told him I needed to cancel my Debit card also, so he transferred me.
For my Debit Card it was also a call centre and a person with a very strong Asian accent. I had great difficulty understanding him and he spoke very quickly on the phone. I told him I had a hearing difficulty and could he speak slower, which he did for a while. After going through security with him he cancelled my card. I asked if any money had been taken and he said he was not allowed to tell me. This I could not believe and argued with him for some time on the phone. He said he’d seek advice, and came back to me about 5 minutes later to say that no money had been taken from my card. I asked if money could be transferred to a bank here in Florence which I could collect using my passport and answering any security questions, and he said no. After a lengthy discussion, which I felt he was anything but sympathetic to my situation, I asked for his name, and to speak to his Supervisor. After a 15 minute wait he came back on the phone and told me I could phone a number, and a Visa card would be delivered to me in three or four hours. I checked the number would get me the Visa here in Florence Italy, and he said I was in France! He had not listened to me earlier! He gave me another number for Italy. I hung up and tried this number several times, using international codes as well. The number was unobtainable! It was now 1am in the morning and I was getting pretty stressed.
I phoned Barclays again, and this time, quite quickly got through to a lady with no accent, whom I could understand. I explained to her my recent experience with the last call and she was sympathetic. She told me there was no way I could get a visa in 3 or 4 hours, that it would take 3 or4 days! I had been given the wrong information. I asked if money could be transferred for me to a Bank in Florence, and she said no. I could go to a bank here and phone a Barclays global processing number and they could arrange a transfer, but it would take a while. She advised getting someone in the UK to transfer money to me using Western Express. This I did and got cash the following day.
I have complained in my local Barclays Bank about my experience and they were suitably horrified. I do not blame the person in the Call Center for the problem I experienced with him but I blame Barclays. He was not sufficiently trained to help me. Call centre staff in my experience are in Asia, have strong accents making them difficult to understand on the phone, and work to a prepared script they are given. Also, Barclays need to consider the needs of their customers in difficulties such as I experienced, and be in a position to help rather than give advice to use a different company, Western Union.”
“The PATRONISING bank - I've banked with Barclays for over 25 years. The quality of staff and management they currently employ especially in their call centres is of the lowest quality in all of that time.
Their robot asks various details about your account and when you eventually get put through to a human being - they ask you EXACTLY the same questions - it's degrading and shows that senior management have total contempt for their customers time and lack the ability to just stand in their customers shoes for a few moments. I have just spent the last 10 days purchasing one of their travel packs - I wished I had gone elsewhere - I've had to speak to around 15 different people and still it's not up and running properly. They blame their contractor Aviva and Aviva tell you to ring Barclays Customer Services - NO ONE wants to take ownership of a legitimate complaint - you get a kid who has no understanding of basic law that your contract is with Barclays and not their contractor Aviva. You try and share your experience with them but they in a patronising way try and tell you that it's your option ion when I very well know it's my EXPERIENCE that I'm getting second rate 3rd world patronising customer services - they say that they will pass your views back but clearly it never reaches the decision makers or it's just a case that the decision makers don't have the ability to look at issues from the customers experience.”
“Avoid Barclays bank as much as possible!
Have been waiting for a business account for over three weeks while having to deal with rude and incompetent staff. They do not care about their customers and have no concept of the term "customer service". Save yourself the stress of having to deal with them.”
“discusting customer service..very disapointed . branch staff vas very rude and unhelpful. but lady over the phone (03309957686) dont know how to talk at all (seems she was drunk) if there no star i beter go for it! be ready for it!!!!”
“I was unable to get help re:online banking log in, customer representatives seem to lack the will, knowledge or skill to resolve issues. I also put into question their ability to understand issues.
On one occasion when a customer service representative found out they cannot to help they asked my to call again someone else, did not offer to transfer or escalate! On another occasion when they fond they can not help I was told that i did not pass security, despite giving all info correctly and passing through it at the beginning of the call, only to find out that i did pass it after i've requested to raise a formal complaint - totally random!”
“Appauling. I've been in an overdraft for the best part of a year now. I now have a full time job, and get paid weekly. They looked at me like I was scum. I went into the Hanley Branch today and asked them if I could have some breathing space with my charges, as in 12 weeks I can clear my overdraft. The only advice I got was a phone number. They didn't even think about putting my charges on hold. It's disgusting. I then went into Natwest, explained my situation and within 40 minutes they opened up a savings account for me, an account that lets me withdraw money . All of my wages are going into this new savings account now, and I'll pay my overdraft as and when. Once my overdraft is paid for - I want nothing to do with Barclays again”
“Firstly there was the awful transfer from Barclays Stockbrokers to Barclays Smart Investor. I couldn't access the system for a week. Luckily there were no profits warnings, otherwise I could have lost a lot of money.
Now the system basically works but there are still niggling issues.
The good points:
* Barclays tend to get good prices on buys and sells
* the advertising is slick and glossy
* the jingles while you wait to talk to a customer service representative are quite catchy
The bad points
* the website often drops me off with no warning and then I need to log in again
* summary information is completely wrong. It says I have made a 300% profit this year. I wish
* lots of things that I can't buy. There are lots of great US and European shares that I would like to buy but Smart Investor only allows UK listed shares
* the price - charging a %age of the value of my holdings is just a rip off and much higher than some of the competition. I wouldn't mind paying more for a better service. But I'm not getting a better service
So why haven't I moved to another stockbroker? People trying to transfer out have been reporting a 3 month or more transfer time during which they have been unable to buy or sell. And the cost of being locked out of trading can be huge. So I have to wait until transferring out becomes easy and quick
Definitely not recommended”
“In Barclays Hammersmith. Tall bearded asian guy called Jon? He was so unhelpful, arrogant and just bloody rude. Complained about his sore feet and came over like he didn't want to be there and was doing Barclays a favour. Obviously Barclays will employ anyone these days. Not impressed.”
