“account for my husband in Lewisham Branch. My husband went there a few times because they werent accepting his prof of address (which is our coucil tax bill) said it looked fake! Worst service ever! My husband needed to open an account urgently and till now he wasnt been able to open one. To be honest open urs somewhere else! They obviously dont care!”
“I tried to transfer US dollars to a foreign business and just as the agent told me it was all OK the line went dead. I had no idea whether the urgent payment had gone through or not. So I called again and 40 minutes later all that I was told was that I should watch my account online for at 24 hours before making the payment again. I complained about this via the web and got an instant SMS reply that my complaint had been received and would be looked into. That was on June 1st. Today I received a letter informing me that the complaint would be rplied to by 26th July! Not exactly swift!!!”
“Just wanted to open a new help to buy ISA...couldn't do it online as wasn't already a Barclays customer so go into branch...3 weeks just to get an appointment. Ok scrap that...so go online again to open a current account then go to open the ISA...but no - error message saying I don't have an account to use to fund it! Email helpdesk...they say please ring online banking helpdesk...finally get the ISA open. But after a couple of months when I try and transfer some money from the current account to the ISA there's no option to even though I hadn't exceeded the month's limit. Email helpdesk again...surprise surprise: "please ring online banking helpdesk"...spent ages going round in circles just trying to get her to understand my issue, she kept describing where to click to transfer money and I must have exceeded the month's limit after speaking to her supervisor twice after she ran out of script and had to actually use her initiative. All she came up with after 20 mins was ring back next month! Useless all round Barclays! Never had this trouble before with any bank.”
“I tried opening a current account.
For some reason they rejected me, but on top of that they performed 4 different credit searches for 1 account dropping my credit score for nothing!
Lastly, they also managed to break my biometric residence permit when photocopying it.
The worst bank ever, who allows it to operate?!
Maybe it would work in Africa, but it should be banned in EUROPE!”
“Barclays closed our business account without any prior notice. We have evidence, when we asked why is that? they said we are investigation some funds are not legal and asked for customer invoices and services which we gave to them. we established all evidences, invoices and everything they demanded, still they are not giving us money back and saying your account is under review. Total outrageous total unbearable, we have no other business account. we are suffering and struggling to save business its about to collapse. S**t bank, bad service even they hang up the call. PLEASE DO NOT OPEN ACCOUNT IN BARCLAYS, IND**TS are sitting there.”
“Have been a customer of Barclays for over 25 years. The quality of the staff on the phone and service in branch is now at its lowest during that time.”
“A simple request that should have taken 5min has been ongoing for nearly 2 months, and has so far involved around 10 members of staff - but still there is NO PROGRESS!!! Ridiculous, customer service at its worst.”
“Went with my daughter to open her first bank account.
First tried to phone call centre to make appointment, could not make the lady in India understand. So I hung up. Went on live chat to make the appointment, it took close to 30mins to sort the appointment . I was told 3.30 on Monday.
Went to the bank at 3.30 and was told the appointment was scheduled for 2.30. I had a screen shot of the appointment.
Then they told myself and my daughter that her provisional driving license , birth certificate , NHS card , National insurance number letter. A recent utility bill and my passport was not enough for identification purposes . And they could not open her a 16-19 yr old account. Wonderful how stupid.
So I walked down to lloyds bank asked if they could squeeze us in. Pleasant chatty people said yes .
They asked for identification I showed in the selection of things we had and they said provisional driving license is just perfect photo ID. So anyone thinking about Barclays Bank just don't bother go to Lloyds .”
“I got very bad experience about this bank. I were ask in branch bank services to help to order years statement about to proof change my new passport and notice very important and urgent. Twice times ask them their say to me to between 7 days ! First time I been wait for a month and second time I wait for 3 weeks almost 2 months. This is very bad service and no responsibility at all!”
“Fraud investigations team are woeful. They will freeze your account and leave you without access to your account or your card. The waiting times to speak to their fraud department is consistently over a half hour. Then the information each member will give wildly varies. I had been told I could have no information, been given all information regarding my account, been told my account was re-activated, told it was still de-activated, everything.
An absolute shambles. Would not recommend.”
“I just went in there to enquire about opening an account. The lady in there was not at all welcoming and looks like they don't want people to come in to open the account. She was more happy to say you can open somewhere else before even knowing what I need. I think barclays will head towards shutdown if they have people like this talking to customer.
This was ealing broadway branch.”
“I was treated less than dirt yesterday in Bearwood branch and speaking to people on a local information web site i am by far the only one! made a complaint was sent a text was i available to give further information, waited all afternoon for said call, nothing!!”
“I would like to express my unpleasant appointment with one relationship manager.
It was a waste time and she was not really professional indeed she was not paid attention at all to my request, query she was busy to greet some others customers! It is not acceptable and Friday te D to treat like that. In addition this appointment does not give a privacy as less than a meter you have another desk where you could over hear tge conversation. Barclay's really need to improve the branches and give a huge training to staff.”
“I use to be with Barclays from Jan 1997 in Nuneaton West Midlands, and they use to be helpful, they help me on loans, customer services where great, in July 2009 at the first recession i lost my job, and i went to Barclays as i couldn't the monthly payments with my loan, and staff said coulnt help me, for over a year I was paying what i could and i had letter after letter that i owe them money. Three times I had a meeting with Barclays staff as they said they could have help me, and same three times i got denied, and this times i was so much in debt i didnt know what to do, I decided to go with debt manager to help me as Barclays couldnt, soon i joined my debt manager Barclays staff call me one morning saying for the fourth time they could have help my situation and i told that member of staff got promise that three times, and three times got rejected. I still paying my debt with them, and I'm with a different bank, Its a shame because if they would have help I would have still be with them, like I said back then they where brilliant, now not so much :-(”
“Today I've had a really bad experience at one of their bank in Westfield , Stratford! I just wanted to put some cash money into my bank account, I was told by a member of staff to go to one machine. Me and my husband were waiting min.30-40 minutes, becaouse the queue was so long . In front of me was a gentleman who was trying for 10minutes to transfer money or I don't know what he exactly wanted, but no one helped him..and we were just waiting and waiting..until finally one lady from the staff arrived , but she wasn't to helpful and kind with him. When finally I was the next one I wanted to ask her to help me as well becouse it was the first time when I tryed to do it on the machine ,and I didn't wanted to keep staying all the people behind me while I guess who to do it. She was really , really rude! She told me "Read the screen" in front of everyone..but ok I just told her yes I read but I need help ..and she was "No you didn't" and I really don't understand how can she talk like this to a costumer! I asked her why is she so rude to me..and she was "No I'm not rude , I can't help you with your pin and security question this is not allowed" ..So everyone could think that I'm so stupid that I can't enter my pin or the answer for the security question..but no, I just asked her before the machine was asking all this to help me how to do it..I think it wasn't such a big request. I heared that she spoke with the gentleman in the same way. My opinion is they shouldn't put someone to this position who doesn't have enough patience to the costumer. If I'm talking to her in a normal way ,I expect from her this as well, not to be treated like this.”
“Worst bank I have ever had the misfortune to deal with. I have visited the moorgate branch 4 times at different times of the day to try and close my account but there is always a "20-25 minute wait". Even though I was told come back at 4pm "we are always really quiet then". Nope. Also there were several desks and only 2 occupied with customer service reps. You can't make an appointment becuase the book is full for 2 weeks as well and have to see someone in person in order to close an account. Exasperating. Avoid them at all costs”
“I started with 5 accounts with Barclays:
1. Travel Insurance: Cancelled when, after being stuck in a flood in India and evacuated by the army, the small print stopped me from being paid.
2. Credit card - Charged interest in my interest free period and a penalty for going over - Interest and penalty refunded but no explanation as to why it happened.
Closed account
I now have a current account, a help to buy ISA and a stockbroker account. I urgently needed to make a £500 payment last week and asked for a temporary overdraft. I had £2000 in my help to buy ISA and I have had a salary of £3500 deposited every month for 3 years. My request was declined so I had to take the money out of the ISA. When I was able to transfer funds 2 days later I tried to return the £500 to the ISA but have now been told I can't. This means I get £125 less from the governments 25% match when I do buy.
Dealing with Barclays does nothing but cause me unnecessary losses. I am now closing all my accounts with them before my next nasty surprise and advise any other customers to do the same.”
