“I am happy as a new customer yet I did originally open for help with future bills, yet I can’t get an overdraft yet so it’s not what I asked for and in time I hope this changes.”
“Although the ATM i used belonged to the Royal Bank of ireland i am over 20 years a Barclays customer!, on the 5th of November at five past twelve at night i made a hundred pound withdrawal from the ATM and it made noises like it was counting the money when all of a sudden it told me that my transaction was cancelled and it gave me my card back and closed!, so thinking i would be able to use the ATM up the road off i went only to find out that although the machine didn't give me the cash it still deducted the amount from my balance!!!!! The 100 pounds was all i had in my account, so now I'm left standing on the Hackney road in London at 12.30 at night with No money!!, i rang Barclays with what i thought was a emergency only to be told that basically it was not down to Barclays and until an investigation was done i would have to wait!!, well guess what I'm still waiting and have run out of food and electricity!!, just to put the cherry on the cake I've been charged by Barclays for not having enough money to cover a transaction which obviously i would have done something about if this had not happened, I've been charged for things that i have no idea what they are and get advice like "we can't stop the payment but if you want to open a fraud investigation i can"!! But only After the transaction is done??? I've heard absolutely nothing from the 'royal' bank of ireland or Barclays in all this time!! I don't believe that in this day and age an ATM machine can't tell if its punched out money or thin air!! Oh and sorry i didn't mention that it's the second time it's happened to me!!!!! I'm so absolutely sick and tired of the way Barclays and the other multi million pound banking systems carry on and the way I've been treated like a pain in the neck and almost I'd say a lyer!! They certainly have not taken my word on the situation and at least given me some money for food etc until this snails pace investigation is done, anyway I'm at the end of the road with Barclays and i think I'm going to move everything to do with my account to N26 which is based in Germany so everything seems to be friendly and precise!! Help straight away when you need it and you get to talk to someone who sounds like they care and not someone in a call centre making apologies which are nice and all that but useless really when they aren't putting food on the table etc etc etc!!! This isn't a first time thing with Barclays either and now I'm paranoid in case it happens again!! Royal Bank of ireland and Barclays you make a good couple and you're welcome to each other!! As for me I'm leaving, so thanks for nothing and have a happy life treating people so badly,,,
Jamie De Fontaine.”
“My wife and I have held accounts with Barclays. Our account manager is very good and that is the only reason why we are still with Barclays. For USD account holders, service is very poor and the charges are excessive. Barclays should find ways of looking after loyal customers or else they will lose them!”
“Barclays is cancelling my card, because of an online payment even after I answered a phone security call questionnaire successfully.
Customer Service didn’t know why! Now I have to have a new card and change data on several accounts.”
“Are the traditional banks , who are shutting many branches, ready for the increased digital traffic?
My experience with Barclays.
Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday.
I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not.
I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again.
I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one??
I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why??
His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on it”
Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches.
P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out.
Yours …a frustrated and loyal customer of over 40 years.”
“Truly awful, been with barclays 30 years and they closed my account with standing orders not paid.... know reasons given except apparently didn't answer a question at some point. Service doesn't work, go to online chat call this number referred to online chat again. Will be moving.”
“My son has a bank account with Barclays Bank, and his bank account has a scanning facility, and my bank does not, so to make things easier and quicker, my mum instead of sending a cheque in my name, she writes it in my son's name, he then scans the cheque, my mum sent a cheque last week, so I could buy my Christmas present from her, and my son can get his hair cut, and I could get my hair dyed and cut for Christmas, my son scanned the cheque last week, and the cheque was for two hundred pounds, but only one hundred pounds went into my son's bank account, and we are still waiting for the other one hundred pounds, and because of this I can not buy my Christmas present or book a hair appointment to have everything done and I can now only have my hair dyed and not washed cut and blow-dried, and this is going to stress my mum, which means she might end up in hospital again, as the slightest thing can stress her out”
“Not trying to be rude. However when I'm talking to customer help I feel like I'm talking to a child that doesn't have a clue what I'm talking about. It's frustrating and stressful trying to get my point across. I don't know if it's some animated computer that just copies and pastes a random paragraph from their database and hopes for the best. Or if they just have very rude and unhelpful people working.”
“My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!!
Someone is sleeping at work!
Mind you, my new debit card replacement came to my door with no issues a couple months before...”
“The App is rubbish in its design as far as the “Log off” procedure.
Particularly if you have finger recognition set on an iPhone. As you swipe up to close the app it attempts to log you in again.”
“Member of staff arrived 10 minutes late for my appointment. He did not introduce himself, nor greeted me in any way - just sat down and started tapping away at the computer. My ID was on the table in front of me, instead of asking for it he just grabbed it and started putting my details into the system. Asked me if I knew the benefits/details of the bank account to which I said no and he said nothing further. Was very rude and brash throughout the entire appointment and did not tell me anything about what exactly he was doing. Severely disappointed with the customer service here, will not be returning to the Purley, Surrey branch again.”
“Why bank with a british bank and have to deal with a call centre in India.
i,m sure they are lovely people but difficult to understand making a simple request very difficult. Our recent contact was really very hard to understand and banking is too serious to put up with poor communication.”
“I am a happy customer overall, BUT that customer experience over the phone must change! This lady on the phone could barely understand English, made a mistake and after I had tried to explain it she got a lot of attitude and started raising her voice. Then I spent 10 mins on the line waiting for a supervisor who allegedly she could not find... As the result, 30 mins on the line, question unresolved and couldn't speak to a supervisor..”
