Made a payment into my current account mid March… it is now the first week of April and money is nowhere to be found. Made the necessary phone calls and was told the money would be available in a few days. Called today and was in the queue for an hour just to be referred to the chat service that advised to call… after they were unable to find the transaction when the previous advisors could. no one knows and want to be made accountable for this mess and I have been in the queue for 2 hrs and still haven’t been served which has now been disconnected. Been banking with Barclays for 15+ years but will be moving away from them as the quality of their service deteriorated for the last 6 months. The app has also gone downhill with constant error messages, stay away from this lot, go bank elsewhere!