“Fancy opening a bank with Barclays? Good luck!
Opening an account may involve visiting a branch in-person, taking printed bank statements (although bizarrely, Barclays only permits statements from other high street banks, printed by those banks, not printed from your account!) or certain bills and only specific ID types.
There are newer, rival, fintech banks, which enable quick and easy account opening, they're super secure, easy to use and have none of the inconvenience which Barclays feels is acceptable to impose upon prospect or current customers.
My experience with Barclays was so bad that I can't see how the bank will survive in its current form; it hasn't moved with the times and if it doesn't, it will fail to exist.”
“Failed to protect my account after my phone/card being reported stolen and I lost around £7k because of that. They literally took no responsibility for it. It's funny they sent me an email today saying " We can spot potential fraud in under a second, keeping your money safe " ha ha ha”
“Blocked me from my account and so I couldn’t make my payment, they’ve then informed me until I pay over the phone to them (I’m not comfortable in doing so due to popular scams, I’d rather it be direct on my app) that I can’t regain access to my account
Very unhelpful customer care team, spoken to 3 representatives who all told me different things, said they sent me a pin and can regain access, never received one and still 3 months later no access, just a lot of harrassing letters from them”
“A couple months ago they blocked my account for no reason and did not even inform me,
Now they blocked my card for no reason and I had to order a new one. Then I tried to make a payment online, could not. I called them, their phone does not work at this time of day. I tried to send them a message though my online account, that button does not work...”
“I had absolutely no idea how big of a difference genuine support and trusted guidance could make until I connected with Harry Lucy. Their detail, care, and professionalism turned my stress into pure confidence.”
“I had absolutely no idea how big of a difference genuine support and trusted guidance could make until I connected with Harry Lucy. Their detail, care, and professionalism turned my stress into pure confidence.”
“I am responsible for a business account with Barclays I would never recommend them. Multiple times (regularly) you get cut off/dropped when calling and no one calls you back. People tell you to speak to a different dept and then multiple times I am given a number that just doesn't work! Submitted change of entity documents moths ago and its still not prpcessed/confirmed and I never get anywhere calling. You spend 40 minutes at least every time on the phone, being passed from pillar to post and achieve absolutely nothing. I have been 30 mins on now trying to formally complain and still on hold!!!!!!! Really the worst service ever...”
