“I’m extremely disappointed with how Barclays handled a serious fraud case I reported. I was scammed out of over £10,000 by a builder (Mark Southworth, trading as MS Kitchens) who took money in instalments, did less than 20% of the agreed work, and then vanished — taking my house key and leaving my home in a half-demolished state.
I contacted Barclays' fraud team, hoping for help. I spent over four hours across two long interviews, fully cooperating and explaining every detail. I gave names, phone numbers, payment proof, chat messages, photos of the unfinished work — everything. I trusted that as a long-standing customer, I would be taken seriously.
Both representatives I spoke with noted how mentally distressed I was from the situation — which was true, as the financial loss has caused real stress and anxiety. They entered this into their system and said Barclays takes customer mental health seriously. But in the end, that clearly meant nothing. No support was offered. No safeguarding. No follow-up. Just words.
A few days later, I was told the case had been closed as a "civil matter". That’s it. No chance to submit further evidence, no update on what (if anything) was investigated. I was left feeling like Barclays just supported the scammer by doing nothing.
I now question why they even noted my mental health if they had no intention to help or support me. It felt like a box-ticking exercise rather than genuine care.
Barclays' fraud team made me believe they were on my side. But after this experience, I feel like I’ve been let down twice — once by the scammer, and then by the bank I trusted to protect me.”
“Getting locked out of my account right after a rejected withdrawal request was a nightmare. I instantly feared the worst — that my investment was gone. I wasn’t sure who to trust or what to do. But Napua Francesca and her team came through for me. They took the time to understand the situation, got me access again, and helped me get my funds back. I genuinely don’t know what I would’ve done without them.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
“Barclays do not help their long standing elderly Customers. I do not do Apps, or online Banking! I have no local Bank anymore, so have to get 3 Buses to get to one, which takes me well over an hour, that's if the Buses are on time, and not cancelled. The Robot on the telephone line obviously doesn't understand English, as I had to repeat 3/4 times and it still didn't understand. Terrible service!!”
“What was once a frustrating experience became much smoother when I reached out to Mrs. Francesca and her team. They were proactive, helpful, and transparent throughout the entire process. Their professional approach turned a difficult situation into a success. I highly recommend them.”
“What was once a frustrating experience became much smoother when I reached out to Mrs. Francesca and her team. They were proactive, helpful, and transparent throughout the entire process. Their professional approach turned a difficult situation into a success. I highly recommend them.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $47,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RESORUS.COM, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“My local Barclays bank is based in North Finchley.
I always find the staff extremely helpful.
On the 4th of June I had to make a money transfer.
I was looked after by a lady called Barbara Ali - Baba.
She was so friendly and helpful. I felt valued important. She had a real genuineness about.
One very happy customer.
Regards,
Metin.”
“My local Barclays bank is based in North Finchley.
I always find the staff extremely helpful.
On the 4th of June I had to make a money transfer.
I was looked after by a lady called Barbara Ali - Baba.
She was so friendly and helpful. I felt valued important. She had a real genuineness about.
One very happy customer.
Regards,
Metin.”
“To echo what others have said... worst experience ever. I have not had access to my business bank account for over 2 weeks which is appalling. They are using the postal service which has so far taken over a week. They have been unhelpful, lacked any kind of response and I have wasted over 8 hours of my time on the phone to them daily. I cannot wait to move to another bank as Barclays are awful.”
“It has been two weeks since I requested a withdrawal, and I’m still waiting for the funds to be deposited into my bank account. Shortly after making the request, the money in my wallet inexplicably disappeared. With no updates or communication, I decided to reach out via the email in my bio (EMAIL IN MY BIO), and fortunately, they assisted me in recovering the missing funds.
Although the situation was eventually resolved, I found the delay and lack of transparency quite frustrating. However, I highly recommend Mrs. Lucy and her team for their efficient intervention in sorting out the issue.”
“Subject: Deep Concern Regarding Incompetent Customer Service and Banking Practices
I am beyond frustrated and deeply disappointed with the level of service I’ve received. The customer service is shockingly incompetent. Every time I reach out with a genuine concern or a clear question, I’m met with robotic, scripted responses from representatives who seem completely disconnected from the issue at hand. It’s as if compassion, critical thinking, and actual problem-solving have been stripped from their training entirely.
They don’t listen. They don’t help. They merely repeat lines with no real understanding or care for the customer experience. The incompetence shows not only in the way they handle questions—but also in their answers. I’ve been left more confused after speaking with them than before I even called.
To make matters worse, your banking habits are completely unacceptable. I caught a transaction in time and canceled it, yet I was told I still need to wait 7 to 15 business days for it to fall off my account. That’s nearly three weeks of my credit being held up, for a transaction I flagged immediately. This makes absolutely no sense and shows a complete disregard for customers and their financial well-being.
I am not just a number. I expect better from a financial institution entrusted with my credit abilities . Do better, for the sake of your customers who deserve competent, compassionate, and responsive service.
What further compounds the issue is the fact that these concerns are being handled by outsourced representatives who do not reside in the country. This adds an additional layer of disconnect and makes an already frustrating situation feel even more impersonal and unresolved.”
“I watched my life savings vanish in three months because of this platform. Every penny I had worked for was gone.
Hope faded with each passing day. I felt trapped and had no way out. I reported the issue to Rangepro.org in desperation.
They listened and understood my situation. To my surprise, they took swift action. They launched an investigation and worked tirelessly to recover my funds.
After weeks of uncertainty, the impossible happened.
Rangepro.org successfully retrieved my money. It was a second chance I never thought I would get. Now, I can rebuild my finances. I am grateful for their help”
“I have had my Barclays - Old Navy card for over 4 years. It has been paid on time and remained in good standing. I worked hard to pay this card off and keep it paid off, and this week it was CLOSED due to inactivity after I spoke to them last month and requested to keep it open. I advised them I have had multiple deaths in my family this year and haven't had the opportunity to frivolously spend at a clothing store. They ignored this and closed it anyway. I called today and was advised they cannot reopen my good standing 4 year old account and told me to open a new account. This will negatively affect my credit and I will not be opening a new account. Do NOT open an account with Barclays.”
