“The worst bank ever. Everything is wrong. I have Bern banking with them for over 7 years, such a mistake, waste if time and money. Very rude, unprofessional staff, not nice towards their customers, actually they don't care at all. Not a single benefit from being here. I am going yo more ASAP. I had enough with this company”
“I have had my UK Barclays account for over 30 years. I live in Australia now but there are monthly payments, credits and Debits into that account......They have just closed my UK bank account with no notice other than SMS messages.......speechless”
“Be aware of Barclays security flaws, you can easily loose your money, I think fraudsters found some way using Barclays Telephone Banking....
Yesterday I had phone call from Barclays tel.number, as text message from Barclays, saying that they blocked some suspicious transaction on my account...I was suspicious , but they had somehow all my details including address, DOB, account numbers, card numbers, I dont keep all these details in one place, they would have to hack several different sources like google pay, my computer , etc. to put all these details together, therefore I guess they had all details directly from the bank...they said they will transfer my call and probably connected my call to Barclays Telephone Banking system, I was lucky I had my money in my savings account and I logged into banking app within 20 seconds, seeing my funds being tranferred from savings account to current account, from there they would get lost...I hung up and transferred all the money out from Barclays to my other accounts, I was lucky I was faster than fraudsters...
I called Barclays to report it, they refused even to transfer my call to fraud department, instead froze all my access to my accounts and ask me to go to local branch to identify myself... I was explaing that I am out of UK until January, I had to move even overdraft funds out of Barclays to avoid stealing them by scammers, so I will not be able to pay my direct debits and will be charged for going overdraft by bank, asking bank to report this case so they can investigate it and fix any security flaw, because until January scammers can clear accounts of thousands of peple, but they were not interested, instead they blocked in addition to telephone banking access my access to Barclays Bank App and online bank access...no intension to investigate what has hapenned, scammers in the meantime can clear accounts of thousands people...
Once I return to UK, I am sure I will be closing my accounts with Barclays and see how much they will try to charge me for going overdraft, to protect my own money they were unabe to protect and unwilling to invetigate the flaw in their system to allow fraudsters from stealing money from their customers...in the meantime it will take lots of time to move all my direct debits and regular payments to another banks, otherwise I could face panalties from companies/utilities/internet for falling behind with the payments...”
“No Interest paid on an online account, no communication from bank, type of account not on statement. Android not supported. Can't even make a payment from the account. A least we still have a branch in the town so will be able to close the account.”
“They keep telling us we have no money in our account! One large sum and two smaller sums have been paid into my account in August.Still no access to my money.I am broke and desperate!! Awful bank!!”
“Wish I could put NO stars. Have a small toddler account, in August Barclays asked for confirmation of organisation details, supplied them. Account still visible but no statements and no access. In September told that nothing had happened due to problems in scanning in paperwork. In the meantime we were also trying to change one signatory, on chasing the mandate I was also told that there were problems scanning in paperwork. In October still more delays and the account blocked. Constantly asked for more information. No help, or reply online from any telephone number. By November no access to the account at all. Barclays notified me that a document was placed for me to read on the account - HOW? Chatline managed to copy and post it for me saying that the mandate had been passed (only took 2 months). Phoned various numbers and ended up with a person in India with very poor English. She wanted me to give various figures from the account a proof of security and could not understand that I could not access the account. Ended up being asked to log into Secure Barclays email and to provide "Proof of Existence". Accessed using the enormously long passcode and changed the passcode, supplied the information on one of the permitted documents. Account not released and I am still being reminded every few hours that I haven't replied at all. Appalling!”
“Good afternoon!
Hope you are all well! I am writing to inform pretty much everybody about the behavior of Barclays Bank. Barclays has just lost the trust and reputation that this bank is unsafe and unsecured!
The case is: I used a P2P trading platform to exchange my cryptocurrency into pounds. P2P is quite simple; the buyer who wishes to buy crypto sends me money (in this case, to my Barclays Bank account), and then I release and transfer the cryptocurrency to them.
However, the situation is that, within 24 hours after the transaction, my bank account was frozen, placed under investigation, and I was asked to provide more details about the transaction. I provided all the details about this transaction, explaining that it is a P2P transaction, with proofs and the order number of the transaction. After waiting for a while, they unfroze my account. However, there was no money; they took it all out, claiming it was a decision by the fraud department.
So, I went to a branch and started to ask what happened. Members of Barclays said that the case was initiated by the person who paid me pounds in exchange for crypto. In conclusion, they took my money out, sent it back to the person who purchased the crypto, leaving him with cryptocurrency and the funds he paid for the crypto—a win-win situation for him. For me, it was a loss of funds, leaving me with £0 in my account with the professional help of the Barclays Bank department.
It is most likely that the person who paid for the crypto said he had been scammed to gain crypto for free, and Barclays believed him, not believing me even though I provided all proofs and details of this transaction. It's a smart scheme protecting scammers by Barclays! According to their logic, I can go to a Rolex store, purchase watches for £10,000, return to the bank, say they scammed me for £10,000, and get a refund—having £10,000 in cash and watches worth £10,000.
I don't believe in this bank and advise everybody not to use any service or open a bank account with Barclays. They can take all of your money out using pretty much the same method as they took money from me, not only in crypto P2P transactions. I have studied financial economics and know that banks mostly rely on the trust of their customers, so do not trust this bank; your money can be taken out at any second by the bank itself!
Moreover as they saying that “we have a right not to provide any details regarding this transaction” so … outcome taking money out of thee account, with no explanation and no further documented responds proving their action!
I would strongly advise not to use this bank and strongly advise everybody that I know not to use this bank because it is unsafe, trustless, and useless!”
“Yet another day at Barclays Nottingham 10.30 to 14.15 to try and get the block off my business account. A very helpful young man tried to help me by phoning the phone number for India to speak to the team that deals with the verifications (account Blocking) but the wait time to speak to a person was 90 minutes so I sat with him in the branch with the on hold music playing watching the time go by until it got to 2 Hours 15 minutes then they cut us off. He rang the number again and the recorded message said there will be a 1 hour wait so the assistant emailed somebody asking them to ring me ASAP.
The phone call finally came through about 16.30 and the lady ask me what could she help me with my reply was please unblock my account she said I can't do that until you have sent them prove of the business name and address I said I have sent them 3 or 4 times already and one of the times one of the Barclays staff in Nottingham sent them for me and then spoke to India to make sure they had received the proof
I said noway I am sending anything else if they cannot be bothered to log it against my account.
she said then we might have to close your account
I then ask her if she could lift the block on my account now she replied yes if you send me the proof tomorrow if not she would block the account again
She pressed a button and the account was unlocked straight away and I have sent the proof this evening so lets hope that is the end of it but I very much doubt it”
“Well where should I start I have several accounts with Barclays one business account and several personal accounts
and for the last two months I keep getting messages to verify my details which I have done three or four times spending up to 15 hours on the phone and once I called in to the main Barclays Branch in Nottingham and they contacted India and spoke to the people there who are dealing with the verifications the person in the Bank sent all the details they needed and my account was once again up and running after 24 hours
But then today once again they have blocked my online account so that I cannot get on it at all phoned the bank this morning and they were a waste of time then this evening I went on the app on my phone and clicked on the contact us it came up with the help chat line then it ask me to send a message so I sat and sent a long message explaining everything then clicked send and to my surprise (not) it came up on my phone with the messaging service is not working at the moment please try again another time
Then looking at their reviews there is a lot of Barclays customers having the same problems
By the way how much did Barclays make last £----------------”
“The process to open a Barclay account is incredibly tedious. I have been in the processing of opening a business account since March. First application I provided everything and didnt hear back from my advisor for months when chasing. When I finally got a response it was to tell me they had closed my application for not replying to their email. When I attached my numerous emails and calls chasing as evidence they told me to start a new application.
I start a new application, I provide all the details only to find out despite being barclays customer for 12 years they barely have any of my information. I understand the kyc checks but the level of incompetence is surreal, I have three barclays accounts yet they don't know my addresses.”
“Suspended my partners account and asked her to go to the branch with ID. She did this the following day and was told Allie up to 7 days for fraud team to open account again.
Seven days passed and still not heard anything, each time chased are told call back “later” or go into the branch. When you go into the branch they tell you to call the number that then tell you to go into the branch.
How any company can operate in such away is beyond me, especially a financial institution!
Disgusting company”
“After 30 years with Barclays and an income of £200,000 a year, I used my overdraft facility for the first time and Barclays responce was to cut it. I temporarily don't meet the algorithm requirements - yes, that's when you need a bank! Well Barclays, as I sell my multi million pound business, the money that would have flowed through your coffers, will flow through a different bank.”
“Appalling customer service. Too many mistakes that take forever to correct. And their fraud dept blocks everything. I need to finally move banks as cannot stand their incompetance any more.”
“Been with barclays for 5 years. But receiving tons of phonecalls for verifications. Have to call them and wait for hours and it is a charging phones. And after being compliant my account had been blocked 2x. Have to make another tons of paid phonecalls. Then suddenly they closed my account without notice. Called them again and costumer just informed me that there was bank error. I will have to wait for the investigation to finish then they will reopen my account. But unable to access my money. They said they will send me a cheque. But been a week now still I haven’t receive my money!!!😡 I am suppose to give them ZERO rate. Terrible bank.”
“Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds.....I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line.....I dont think so!”
“After over 50 years of trading with barclays, they decided that we had not complied with their wishes and completed a form telling them what the should have already know. Without warning they closed ONE of our business accounts. We cannot pay any bills, Direct debits cancelled not able to receive any payments and thousands of pounds missing. Infact we had filled in the form plus a phonecall from barclays with a query when they confirmed they were happy.
That's how barclays treat loyal customers. Transfer to another bank before it happens to you”
“One of the most pathetic and unprofessional bank ever to deal with. Charges are high for monthly funds movement and extremely bad in communication and for may very important matters they don’t communicate. Close the account without communication and worst ever team to deal with. Not answering the calls from dedicated account team is norms for them. Not at all recommended Barclays for business account.”
