“I wanted to open a new account but had a few questions as my situation is quite unique. I had tried to get the answers I needed from their website, but could not find answers. I have been on hold for over an hour and forty minuttes and still have not spoken to anyone. Clearly Barclays don't need my or anyone else's business. Disgusting service.”
“Some guy in the Fraud team was terrible. His name was Adeola. He was losing patience saying 'we keep going around the clock' 'I've already answered this question' and not very good at listening”
“Working with a high end client of Barclays. Sold them some expensive equipment and to get Barclays to move there ass on this project is like trying to get the Pope to convert to Judaism.
They have no concept of time nor dead line and I find it very disrespectful when my time and reputation are involved .”
“THE WORST SERVICE EVER. I have been banking with Barclays for so many years, since I was a teenager. They have no interest in trying to help me or be considerate to my circumstances. I am overseas and they are costing me SO much money in phone calls to them to try and open an business account. They make it impossible and keep requiring more and more information. I have wasted so much time and money trying to sort it out. I don't recommend them. I will be switching banks.”
“The customer service representative is the most disgraceful degrading disgusting human being with the worst attitude I have ever had thee displeasure to encounter. Not only does they have absolutely no sensitivity to people's I’m a credit card holder with this company that doesn't value there customer. While on vacation in Atlanta Georgia, I purchased do
E clothes from the Gap. Unfortunately, the clothes did fit my daughter so I tried returning them to the Gap in Charlotte NC. Once arriving at that location it was permanently closed. I contacted customer service and was told to ship the clothing back to the warehouse once receiving the shipping label. Upon doing so the same day via UPS store they haven’t refunded my card as of yet for the $227.28. I’ve filed a dispute to be told they would only issued me a gap electronically gift card. What I’m not understanding is why the funds are not retuned to my card. How will I be able to use the gift card if the store is permanently closed. Now, I received a letter stating the case has been clothes and they will not be refunding my card nor have I received the electronic gift card. Now, a letter came in the mail stating the dispute I filled for my refund has been closed. This is disappointing and disgusting that the clothes were returned to the warehouse but y’all are still holding me accountable for merchandise that has been returned. I called Barclays customer service again to be told to write a letter asking for the case to be reopened. How unprofessional and why do I need to do this again when everything is notated in y’all system.”
“Every Backlays Branch that I used to know has Shut down Yet Backlays bank is investing 6 Billion sterling in War against Palestinian People . I'm ashamed to be backlays customer for over 25 years.”
“The straw that broke the camel's back was when my account was frozen without any explanation. You will never be able to withdraw your payments because this is a bogus website. All attempts to contact them were unsuccessful. Thankfully, S I M O N C H. C O M. was able to locate and restore my hard-earned money to me.”
“They are a piece of garbage bank that will not even consider giving you a line of credit if you have defaulted on a credit card EVEN IF IT WAS A HUNDRED YEARS AGO. You are forever blacklisted with no chance of ever getting a credit card through them regardless of how high your credit score is. DO NOT DO BUSINESS WITH THIS BANK!!!!!!”
“Brian the customer service complaints manager is the most disgraceful degrading disgusting human being with the worst attitude I have ever had the displeasure to encounter. Not only does he have absolutely no sensitivity to people's needs, vulnerable people such as myself with tumors and depression have been made to feel small and bullied by this ignorant little man. He refused to pass me to his manager on the basis that his manager "wasn't there for the customers but only to support him" he then refused to put be back through to another agent saying he would not be putting me through to anyone else and i basically have to just deal. Financial banking ombudsman will be informed as well as the press and every other platform i can reach. Utterly disgraceful. You refused an IMMEDIATE dd indemnity refund under the guidelines and have been appalling. Tried palming this off as well we gave you a £15 goodwill gesture. Why did you give me one? Oh yes because you made me sit on the poxy chat for 9 hours!!!!!!!! Trying to get it sorted I couldn't rest at all even though i was in agony and did tell your agents that. Your agent i spoke to yesterday was lovely and was the reason i was happy to remain in barckays they went above and beyond but unfortunately was spoilt by that disgusting attitude of Brian the complaints manager today.”
“Barclays Bank Is purposefully trying to steal thousands of pounds from me. Seriously. For IN EXCESS OF 1 YEAR - yes that's more than 12 months - I have been trying to withdraw approximately 8,000 pounds from a Barclays account. I live in Australia and have spent hours and hours on the phone speaking to so many different staff, I have written over 20 letters, even had a UK relative go to the bank in person (with a signed cheque plus letters of authority) and still they will not release any of my funds. Every time I call I get a different person, with different advice, and always an excuse as to why they can't help me. Every letter I send or am sent they say "is the very last one" I have to sign. And it's months in-between letters!! Barclays closed the account because we are located overseas and would not respond to any of our calls or letters to release the funds while to account was still open. They took it then upon themselves to close the account and transfer it to the "Dormancy" team - this team is not contactable. How convenient for you Barclays! This is a bank built on DECEPTION - or is this actually FRAUD? I have kept every piece of correspondence from Barclays and it's a trail of banking time wasting. Interestingly the envelopes are postmarked UK, Belgium, France, Czech Republic and Jersey. It's taken us 12 months to actually realise they have no intention of releasing the funds. They are just playing "wait until she dies so we can keep the money". Sadly Barclays I am very very healthy and have all of my faculties. I strongly urge anyone who has funds with Barclays to withdraw them immediately and find an honest trustworthy bank. I will keep you updated as to my issue!”
“I am currently on a call with Barclays customer service as 2 payments for the same thing has came out of my account
it’s been 3 hours and still waiting for someone to answer
And the music is horrendous”
“I was scammed into opening a barclays credit card at Old Navy. I only used it at the store one time when I opened the account..I didn't even activate the account. Now I'm trying to pay my bill on their automated system and they won't let it. They prompt me to a live teller to give all kinds of sensitive information "for my security"! Yeah right! They're the biggest scammers forcing customers to surrender all their sensitive information just to pay them money?! I've had credit cards for 50 years and have NEVER encountered this blatant attempt at forcing people to give this conglomerant all their financial information. My routing number, bank account number, social, date of birth and phone number not enough for these thieves?! They keep saying because it's your first time making a payment we need "x, y,z" . Well they're not gonna get it. Beware!!!! They scam you at Old Navy to open an account. All I did was give a phone number that I thought was associated with a previous Old navy account (before they were actual credit cards, when they just used to be store credit cards) and before you knew it the cashier opened a new account for me which I didn't even activate. I just put that one old Navy purchase on it and now they won't take my payment unless I fork over all my private information. SCAM! NEVER HEARD OF A CREDIT CARD COMPANY NOT TAKING YOUR PAYMENT ON AUTOMATED SYSTEM BECAUSE IT'S YOUR FIRST TIME.”
“Worst company ever...the company dropped my credit limit from 5800 to 2650 without any indication that it was going to happen...I woke up one morning to an alert on my credit report with -13 pts because of the bs”
“I've been a costumer for over 17yrs and it is really hard to do simple stuff with this bank like changing your phone number it's not allowed on the app. you have to send really sensitive documents via mail like your SSC and drivers license just to update your number. also, your rewards are never accessible... they make it really hard for you to earn $1 after spending 3k. just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and responsible for charges you didn't even authorize when someone steals your card. If I was you, I'd stay away from this private bank it's not worth your time or money. I'm on my way to report this to BBB Better Business Bureau. It is a waste of time dealing with them since they don't even credit your account when bad stuff happens to you. they make you responsible for fraud and suspicious activity and want you to deal with the merchant yourself when it is supposed to be their job. USELESS CUSTOMER SERVICE. I have never had a problem with other banks and I have a perfect 800 credit score. even to cancel your account they make it really hard. This is my first time complaining about something in life and it is bc this card and bank don't do what they promise. No rewards and no help with stolen card.”
“unable to handle. Long wait customer service will not stop talking about using the internet when a call was placed on purpose. The damaged card reader took weeks to arrive. Inability to access online account without requiring several steps. It's a terrible situation, but I'm grateful to ADMK LTD for their magic, which allows me to get all of my lost stuff back.
https://ln.run/WXPIF”
“25th of last month promised statements bk dating a year will be sent out fast forward to 10th this month same thing again as not received anything.
Finally post comes 26 days later bnk statements came only 2 months of them.
Absolutely joke now I have had to put in complaint and requested they listen to the calls.
Would not choose barclays anymore!”
“Forced to give them 1 otherwise I couldn't comment. The online banking is abysmal worked on set up then all we got is error codes which probably lost us a property we were buying NB working as and Account Manager and Senior Project Manager to old BS excuse of user error is just Barclays trying to cover up incompetence.”
“Horrible experience. I’ve paid over and above payments each month.
Then, they reduced my credit line and hit my credit. They prey on AARP members. Stay away from this bank!”
