“I would give zero stars if I could. I have a small business and opened a Barclays business account. They phoned me out the blue and said they were from Know Your Customer team and asked for birth date, mother’s maiden name… I said sorry I don’t know who you are, was a bit rude and hung up. They then put a red mark against my name and account and for over a year have been demanding details about the business - making me complete forms of information, repeatedly said there’s missing details. They have frozen access to my bank account over 25 times in the last year. I’ve spent weeks worth of time talking to them to unfreeze it so I can pay people and receive income… it’s been awful. I have contract that pay in so it’s hard to switch banks. I put in a complaint and they closed that after two days without talking to me to resolve anything. Stay away from them if you are thinking of using them. This is harassment and I’ve thought of giving up on the business at times when I’ve been trying to pay things only to find my account frozen and it’s an hour wait in call centre queue to explain the issues yet again…”
“Ordered a replacement debit card about 2 weeks ago. Nothing has been delivered. Causing me real financial difficulty now as it is the only card I have. The nearest branch is 10 miles away now which I can't get to as I have no money available. Just appalling. Now going to have to order another debit card which will hopefully actually get delivered. Have access to none of my money in the meantime.”
“FILLING OUT AN APPLICATION FORM FOR A CURRENT ACCOUNT IS A NIGHTMARE 👎😠👎😠👎😠👎😠👎😠👎
I was told to fill out a form on line but when I got to where I was born (Bournemouth), it didn't recognise it. I tried it several times without success.
I became very upset and angry. The whole process was a complete waste of time.
These people are evil. I hope GOD punishes these Ungodly Heathens severely.
Yes, l did try to ring them but you can only talk to someone if you have got an account.”
“My application for a Foreign Currency Account was rejected, after I had to go through the trouble of applying in branch (yes, it is not available on the Barclays app).
I went to a branch to have a Euro Currency Account open, to do that I had to book an appointment in advance and provide an explanation. I showed up and applied with the Barclays customer service lady telling it will be available in 3 working days. I then waited 3 working days only to be rejected due to "business decision", a fantastic generic answer. Way to go Barclays, the worst bank in the UK!”
“This bank really deserves a negative star rating. Over a decade’s experience (and in comparison to other banks) has demonstrated an overall truly dreadful customer experience, even as a ‘business banker’ (for a UK Charity) with a significant amount of money in the bank. Avoid at all costs.”
“Appalling customer service. Had a call regarding a complaint I made. The call handler made me feel totally worthless. Should be called customer don't care”
“Poor customer service the people I dealt with was not very helpful or knowledgeable. I felt like we just going in circles, one department to another. The company seem very disorganized and poorly equipped to handle basic customer service needs.”
“I have been trying to withdraw my money since 5th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 123,999 USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m
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“I lost $440,000 in BITcoin when my cryptocurrency investment fell into the wrong hands, and I was taken advantage of during the time. After learning that it was neither traceable nor recoverable, I was on the verge of giving up until I came across an article on Quora about a RECOVERYEXPERT Mrs. Lisa Ellzabet. To my amazement, after working with her, She was able to retrieve $732,580 of the money I had lost. I am so appreciative that I was able to get my lost bitcoin back. When you reach her at (lisaellzabet 662 @ gm ail . com) and this number(+1 301 658 0921), She is always available to help.”
“A bunch of crooked thieves and scammers. Ground floor atm out of order. Advised to use another atm on first floor outside the building in the rain. And as expected with every atm, i deposited my cash and the atm eats £20. All these atm's are dodgy. Spoke to a member of staff and was advised they'll check it tonight and let me know tomorrow. Lets see what happens. In general i wouldn't be visiting this branch ever again. Also if i don't get my £20 back in my account, a complaint will be coming and if not resolved, taking every penny out.
Visited the branch and heard some made up stories without a single contact or evidence. Nothing at all. No email. No letter.
Spoke to Karen and Alana. Manager not interested either.”
“Extremely disappointed in Barclays . We made a duplicate payment to another bank on their instruction as we believed it didn’t go through so we asked Barclays if it had they said no and do it again . Next day both payments came out !!! We asked them to recall it , they did but the other bank didn’t respond and now Barclays say not there problem bye ! Disgusting service we are now down £1000 and they don’t even care we are a small business and this has crippled us due to their incompetence!”
“Annoying phone system on Customer Service requires you to listen to insane amount of info before you finally get to speak to someone who doesn’t under English, only to be told they can’t do anything for a problem. The bank is also notorious for holding your money for way too long while they accrue interest even though your payment cleared your bank account days ago. I will be filing a complaint with the BBB, although it’s unlikely to help due to this bank being out of control!”
“The online statement format changed a while ago and quite frankly, I find it really confusing.
Now most of the time I can't keep track of what's going on!
Barclays always had the simplest, easy to view system of all the banks. Now it's just a chore!”
“POS, POS, POS. DO NOT TRAVEL OUT OF THE STATES WITH THIS CARD OR OUT OF THE COUNTRY. 3 times we have been stranded because they WILL most definitely lock your card. Don't bother calling them either just remain at the gas pump until they unlock your card for 48 hours. No need to book a room because...how? And that is just the beginning of hurting a hungry family sitting stranded off the highway. Try it out. These 5 customer specialist that you talk to are not human and don't give a flying F.”
“Absolutely disgraceful been a customer of Barclays for 30 plus years went in today to open an account for my mum and was told I could only open one on line we had all documents needed so went to NAT west and they did everything for us mum was going to put £100.000 pound into that account might even change accounts my self”
“Customer service is terrible. wait for ever to speak to someone about their technical problem... like dealing with the inland revenue and they just don't care...”
“The Barclays app is rubbisish as well I'm not able to verifying ID in person at our local Barclay's branch. I went into the branch with a driving license and passport but she insisted these IDs could only be verified using the Barclays App. The problem is the app did not accept the photos taken in the App. We both tried for about an hour to take photos but they were not accepted saying 'glare' (the details could easilly be read). I also tried at home with curtainss closed etc. My father is dying and I have power of attorney but can't pay bills for him...... Phoned them up and got a call centre saying book an appointment at the branch..... going round in circles...... Absolute nightmare !!!!!!!!!!”
“Have been othe ph for over an hour they have hung on me 5times...
And still not sure if my problems were resolved!!
Will find out out if my new cards arrived...worst customer service i've ever had!!”
“I’ve been with Barclays since I was 16 year old never change my bank. I’m now 46-year-old and I’ve run lots of businesses with Barclays and I’m doing okay at the moment but because of Barclays Katie one of the investigators who does not understand people who have learning disabilities like dyslexia has totally decided to be 1,000,000% discriminating against me because of my disability, dyslexia as always help me except for when they asked me to provide lots of stuff in the past I was able to wondering and speak to a business manager but Katie Bassett does not accept face-to-face meetings does not accept me coming and showing all the stuff I have on my laptop. She wants me to pay my accountant to come and see her or wants me to provide everything by email which I’ve tried my best which is not the best way to deal with somebody who is dyslexic dealing with dyslexic people in writing is extremely hard and I’m sure this message has lots of errors but Barclays Bank cannot see past that and cannot see past somebody’s disability. It’s absolutely disgusting. They are closing my bank account because I’m dyslexic. They wouldn’t close my bank account if I had no legs , but yet because I have a disability a hidden disability Barclays Bank find it appropriate to do so after I’ve been with him for over 30 years”
