“They are a piece of garbage bank that will not even consider giving you a line of credit if you have defaulted on a credit card EVEN IF IT WAS A HUNDRED YEARS AGO. You are forever blacklisted with no chance of ever getting a credit card through them regardless of how high your credit score is. DO NOT DO BUSINESS WITH THIS BANK!!!!!!”
“Brian the customer service complaints manager is the most disgraceful degrading disgusting human being with the worst attitude I have ever had the displeasure to encounter. Not only does he have absolutely no sensitivity to people's needs, vulnerable people such as myself with tumors and depression have been made to feel small and bullied by this ignorant little man. He refused to pass me to his manager on the basis that his manager "wasn't there for the customers but only to support him" he then refused to put be back through to another agent saying he would not be putting me through to anyone else and i basically have to just deal. Financial banking ombudsman will be informed as well as the press and every other platform i can reach. Utterly disgraceful. You refused an IMMEDIATE dd indemnity refund under the guidelines and have been appalling. Tried palming this off as well we gave you a £15 goodwill gesture. Why did you give me one? Oh yes because you made me sit on the poxy chat for 9 hours!!!!!!!! Trying to get it sorted I couldn't rest at all even though i was in agony and did tell your agents that. Your agent i spoke to yesterday was lovely and was the reason i was happy to remain in barckays they went above and beyond but unfortunately was spoilt by that disgusting attitude of Brian the complaints manager today.”
“Barclays Bank Is purposefully trying to steal thousands of pounds from me. Seriously. For IN EXCESS OF 1 YEAR - yes that's more than 12 months - I have been trying to withdraw approximately 8,000 pounds from a Barclays account. I live in Australia and have spent hours and hours on the phone speaking to so many different staff, I have written over 20 letters, even had a UK relative go to the bank in person (with a signed cheque plus letters of authority) and still they will not release any of my funds. Every time I call I get a different person, with different advice, and always an excuse as to why they can't help me. Every letter I send or am sent they say "is the very last one" I have to sign. And it's months in-between letters!! Barclays closed the account because we are located overseas and would not respond to any of our calls or letters to release the funds while to account was still open. They took it then upon themselves to close the account and transfer it to the "Dormancy" team - this team is not contactable. How convenient for you Barclays! This is a bank built on DECEPTION - or is this actually FRAUD? I have kept every piece of correspondence from Barclays and it's a trail of banking time wasting. Interestingly the envelopes are postmarked UK, Belgium, France, Czech Republic and Jersey. It's taken us 12 months to actually realise they have no intention of releasing the funds. They are just playing "wait until she dies so we can keep the money". Sadly Barclays I am very very healthy and have all of my faculties. I strongly urge anyone who has funds with Barclays to withdraw them immediately and find an honest trustworthy bank. I will keep you updated as to my issue!”
“I am currently on a call with Barclays customer service as 2 payments for the same thing has came out of my account
it’s been 3 hours and still waiting for someone to answer
And the music is horrendous”
“I was scammed into opening a barclays credit card at Old Navy. I only used it at the store one time when I opened the account..I didn't even activate the account. Now I'm trying to pay my bill on their automated system and they won't let it. They prompt me to a live teller to give all kinds of sensitive information "for my security"! Yeah right! They're the biggest scammers forcing customers to surrender all their sensitive information just to pay them money?! I've had credit cards for 50 years and have NEVER encountered this blatant attempt at forcing people to give this conglomerant all their financial information. My routing number, bank account number, social, date of birth and phone number not enough for these thieves?! They keep saying because it's your first time making a payment we need "x, y,z" . Well they're not gonna get it. Beware!!!! They scam you at Old Navy to open an account. All I did was give a phone number that I thought was associated with a previous Old navy account (before they were actual credit cards, when they just used to be store credit cards) and before you knew it the cashier opened a new account for me which I didn't even activate. I just put that one old Navy purchase on it and now they won't take my payment unless I fork over all my private information. SCAM! NEVER HEARD OF A CREDIT CARD COMPANY NOT TAKING YOUR PAYMENT ON AUTOMATED SYSTEM BECAUSE IT'S YOUR FIRST TIME.”
“Worst company ever...the company dropped my credit limit from 5800 to 2650 without any indication that it was going to happen...I woke up one morning to an alert on my credit report with -13 pts because of the bs”
“I've been a costumer for over 17yrs and it is really hard to do simple stuff with this bank like changing your phone number it's not allowed on the app. you have to send really sensitive documents via mail like your SSC and drivers license just to update your number. also, your rewards are never accessible... they make it really hard for you to earn $1 after spending 3k. just stick to other banks with greater cash back. I don't recommend this bank at all. They make you pay and responsible for charges you didn't even authorize when someone steals your card. If I was you, I'd stay away from this private bank it's not worth your time or money. I'm on my way to report this to BBB Better Business Bureau. It is a waste of time dealing with them since they don't even credit your account when bad stuff happens to you. they make you responsible for fraud and suspicious activity and want you to deal with the merchant yourself when it is supposed to be their job. USELESS CUSTOMER SERVICE. I have never had a problem with other banks and I have a perfect 800 credit score. even to cancel your account they make it really hard. This is my first time complaining about something in life and it is bc this card and bank don't do what they promise. No rewards and no help with stolen card.”
“unable to handle. Long wait customer service will not stop talking about using the internet when a call was placed on purpose. The damaged card reader took weeks to arrive. Inability to access online account without requiring several steps. It's a terrible situation, but I'm grateful to ADMK LTD for their magic, which allows me to get all of my lost stuff back.
https://ln.run/WXPIF”
“25th of last month promised statements bk dating a year will be sent out fast forward to 10th this month same thing again as not received anything.
Finally post comes 26 days later bnk statements came only 2 months of them.
Absolutely joke now I have had to put in complaint and requested they listen to the calls.
Would not choose barclays anymore!”
“Forced to give them 1 otherwise I couldn't comment. The online banking is abysmal worked on set up then all we got is error codes which probably lost us a property we were buying NB working as and Account Manager and Senior Project Manager to old BS excuse of user error is just Barclays trying to cover up incompetence.”
“Horrible experience. I’ve paid over and above payments each month.
Then, they reduced my credit line and hit my credit. They prey on AARP members. Stay away from this bank!”
“There ile service, lack of baks as they close most of them.
People on help line don’t help
Much and voice quality is so bad it’s hard to understand what they say.
If I will make by bank account now definitely not Barclays”
“I have really very bad experience with this bank.From 10 days i was trying to connect with them regarding my online banking issue. Instead of giving solution the staff members are saying to come in branch again and again.Whereas,I already told them that i am not in country right now how can i come? I said them i have all my money in my bank account how can i manage all my expenses of booking return tickets without money because the bank is already cancelled my debit card as well.Where they need to compromise they are making it harder for me to solve the issue. Dont know what they are doing with all these frauds. Even i have to come back to uk as soon as due to my work load, my boss is also shouting on me regarding my carelessness toward work.I either need an activation code for my bank account or a debit card for payment to manage my expenses. I seriously cant think about how ********** this bank is.I thought i'll enjoy my holidays but ruin my all plans. Whenever, i'll come wanna take strict action on them.I was trying to login my online banking but i am unable to login it there is problem of any error code.”
“How can this bank even be trusted? How can their events be functional? I do not understand. Let me share my experience with their "customer service team": they do nothing but try to convince you that you either have to wait or that it's your fault, not Barclays'.
Here's my experience: I had a simple P2P transaction. I have cryptocurrency, and another person, X, has pounds. We exchanged—I got pounds, and Mr. X received cryptocurrency. Simple, right?
What Barclays did: they reversed the transaction, leaving Mr. X with both cryptocurrency and pounds, and me with zero in my account. I approached the Barclays fraud team and raised a complaint. The compliance service team said it was my fault and refused to do anything.
I went to the financial ombudsman, who decided that Barclays had to repay the funds taken from me by their compliance team. Barclays agreed to this provisional decision. End of the issue? Unfortunately, no.
When I visited the bank today, they claimed they didn't know anything about it and told me to contact the Ombudsman again. Excuse me, but what? The decision was taken by the Ombudsman, and Barclays agreed to it. When I discussed the case at the branch, all I got was, "We don't know anything; we need to contact the compliance team and investigate further."
This case has been ongoing for seven months. It seems Barclays just wants to get rid of me and make me wait again.
Result:
Barclays helped Mr. X scam me for funds and left me with nothing.
Barclays claimed they would follow the Ombudsman's decision, but there's no way to contact the compliance team, and no one at the branch or office knows anything.
For seven months, Barclays has treated me like a naive child who can't handle the truth about their "bank."
So, I am waiting again...
I have lost trust and funds in this bank.
Suggestion:
To everyone reading this, switch your Barclays account to another bank. Don't engage with them, and report your issues on social media. If you have funds in Barclays, they're not safe there, and you won't get them back.
Moreover, three of my friends have had similar issues with Barclays: one was denied cash, another had their account blocked, and the third experienced a scam similar to mine.
Should we trust this bank? Should this bank even exist with such policies and practices?”
“Don't expect any help when fraud is committed. You will be directed to an agent with a fake alias who will not leave you a direct call back number (no accountability) so you can't follow up with the same person. They will only "open a dispute". The dispute takes roughly 4-8 weeks to complete and in the end they will deny your dispute even when obvious fraud has taken place. This has happened to me twice. Both times were very simply cases yet I was denied both times. Barclays does not stand by their customers!”
“How can any company stay in the business with such ugly bugged and delayed website? As a user I got nothing but frustration every time I use their website. Nothing loads correctly. If you are lucky, you have to wait like 1 minute for each page to reload or refresh. Don't deal with them unless you got too much time to waste.”
“Seem to be blocking us at every turn. No dedicated team to deal with PoA issues. No help for the elderly who can’t do ‘www.com’, no understanding of their issues.
Long telephone wait and when you do get through the operative ‘can’t deal with the query’. Their digital teams leave at 3.30pm so never available to sort digital issues”
“Can't manage to switch accounts. When I ring up I'm on hold for 45 minutes before I even speak to someone. The last 3 times I did manage to speak to someone I was put on hold and after 10 minutes on hold the call was ended. I am now 10 minutes into the hold of my third call of the morning and haven't even had an attempt to solve the problem.
It got so bad last week I went into branch, the best they could do was email the switch team and I left with a promise that I would receive an email within 3 days. A week later and I still have no email. It's getting to point where I don't know how I'm going to do it? Barclays is absurd. Their systems are self defeating, and send you round in circles.”
