“Barclays Mortgages have made an admin mistake which cost us our financial reputation causing our Experian score from Excellent to Very Poor, ruining our financial deals and hundreds of hours of wasted time for nearly 10 months, and the matter is still not resolved despite Barclays fully admitting that is was their fault.
Incompetent, negligent, chaotic. No wonder their rating is so bad.
We would recommend to stay away from Barclays!”
“The worse bank ever . people working there are like robot not human with soul and compassion . I was lied to, they asking me to put all my money into ISA saving which I did , I was told I will be getting 4% financial year return which was a lie as it has to be a full year for me to get 4% interset . I was almost evicted , had no money to eat as all my money was in the ISA and I have withdrew 3 time no body help me all they where saying is sorry you have to give it 3-5 working days . My other bank and direct debt went over daft . I help reckon do not bank with this bank .”
“The most substandard banking company you will ever come across. I have a Help to Buy ISA with them and no one is able to close it. They have escalated the matter twice but nothing is getting done. Managers are as useless as their advisors. If the sale of the house falls through because of them they will be sued. Avoid at all cost.”
“Why so many shocking reviews? I’ve banked with Barclays for over 30 years. Knowledgeable Managers and Customer Service Professionals have been replaced by AI apps that don’t work. And don’t listen.
The Board need to get a grip and take this seriously. I’ve had enough and suspect I’m not alone. Complacent, arrogant and self-serving.”
“Having banked with Barclays for my business for 33years, the saga I have had to endure to get my business verified ,at their request, has been extremely frustrating. It takes an age to get thro to someone with intervals of mind numbing music. Their interest rate on their business savings is pathetic,0.6 %.!
I've closed that and and switching my business current and savings account to anther bank.
And guess what, nobody from Barclays quiered why I'm leaving them.
AVOID !!!”
“Shocking service. House deposit taken out of our accounts the week of exchanging contracts despite 6 weeks’ notice of not wanting to re-open a help to buy ISA. No one from Barclays can contact their OWN ISA team to resolve the situation, told they had misplaced the cheques only to cash them days later, told someone had been assigned to our formal complaint when they hadn’t, told they had recorded notes on our accounts only to be told by someone later there were no notes with that information, passed from person to person with no help, phone lines constantly cutting out and having to start the whole process again, on hold for >3hrs to be told they can’t resolve the situation.
A whole house chain at risk of collapse due to Barclays taking our house deposits, promising to resolve the situation and delivering nothing. Learning the hard way, never again with Barclays.”
“Only been with the bank since January already on second complaint neither been resolved, sorry I ever thought that Barclays were worth considering. Need to get my money back out of there totally useless”
“Far too often service is interrupted. Before moving to England, I had no need at all to contact my bank via phone. With Barclay's bank, it is necessary nearly every month. I need smooth service. I do not want to invest time in a bank. It just should work for me, should just be professional. Barclay's bank is not professional at all. Any provincial small bank in the country I come from works better.”
“Worse bank ever encountered. They are threaten you with account closure without giving an explanation then ask you to call a number they simply don't answer. It must be a game for these people, simply atrocious behaviour and service. I really hope they soon go bust.”
“I phoned customer service today about an error code transferring money from my current account to my cash ISA. There was a message which reads "you can't pay into this cash ISA as you have already subscribed to another ISA". I know this is not true. I waited almost an hour to speak to someone, was then put on hold whilst the staff went to get it sorted. I waited for along while again, I got frustrated and hung up. I phoned again in the afternoon, the same waiting time again the staff was not helpful couldn't explained what the problem was.”
“Thanks to RESUC ORG a lawsuit cyber security firm whom assisted me to recoup my frozen account.
I had lost all hope and didn't believe I would recover my £22,677 after I filed a case with them, I wasn't even charged a dime it was all a legal procedure I undertook and within a week I got reimbursed”
“A bureaucratic nightmare if you are attempting to support a loved one by being their power of attorney. Most banks are able to enact this if you go into the branch with the correct paperwork - not Barclays. They have a very convoluted system of appointments with such poor availability that it is totally unfit for purpose - EG I urgently need to enact a power of attorney and have been told that the first appointment is not for 2 months and thereafter would have to wait at least 10 days for it to be dealt with! The branch staff are very sympathetic but whoever signed off their system for power of attorney registration is completely incompetent and has no understanding of why someone might need to do this.”
“I am disabled, they knew this, they closed my account without any notice recently and claimed it was legal because it is in their TOS, it's not legal to do that to a vulnerable adult. They did it because I was trying to dispute a charge back that they had failed to dispute with VISA on my behalf some months ago even though I had called in about it multiple times and they re-assured me that they where looking into it when in actual fact they had done nothing. This also constitutes fraud as they deployed their TOS with wrongful or criminal deception intended to result in financial or personal gain to themselves. But this is no surprise, even when I had a business account with them, when I reported to close it so that I would not run into any fees they failed to do so and I accumulated fee's that they had to strike off because the call of me requesting to call it had been logged. As a customer, they never did anything they said they would, which all ended up costing me money, in the end rather than to accept their incompetency and pay back the charge-back out of their own pockets they decided it would be a better business decision to just terminate the account of a disabled adult so that I could not dispute it. When they forced me, a disabled adult, to go to a branch to find out why I received a barrage of text messages informing me that direct debits had been cancelled they told me that my account had been closed, when I asked about the charge-back I was disputing they said that I could no longer dispute it. When I requested they send me 3 months of historical statements they sent me back incomplete fragments of statements spanning back 7 months basically 4 pages with 11 transactions on each page for a 7 month period... The incompetency is astounding, as a customer they never did anything I requested of them, and my final request that they sent me statements, they could not even do that properly! I was with Santander prior and deeply regret leaving them, but in 2011 Barclays pressured me into closing my account with Santander when I was only looking to open a business account with Barclays.”
“Their website is always DOWN or ALWAYS states an error after you have entered ALL you DETAILS CORRECTLY!
Barclays are useless nowadays. If I ever come into real money I'm leaving. Barclays no reply needed as it will be the usual rubbish.”
“My balance with Barclays has been around $1000.00 which I have paid off twice this year and also monthly by carryng around $400.00 debt...I've been a great customer but my credit score went from perfect to 600 by their statement that I paid LATE..When they themselves have deposit close $6000.00 to my account then 2.5 months later said it was deposited wrong. By them. MY FICO SCORE went down 200 points. Never had problem last year/prior.”
“Don’t use merchant services or take card payment using Barclays merchant services or their ingenico devices , terrible service , everything is dealt with via call centre in India who cannot do anything at all .. UK Bank with no UK customer, technical or finance services departments actually in the UK ! . I was warned that they were bad but I didn’t think it would’ve have been as much as a nightmare and waste of time dealing with them as it has been …. Go elsewhere.. worst bank ever ! I will be moving bank !”
“I didn't even want to give 1 star barclays have let a company called lookiero take 2 lots of money from my account and I raised a dispute and fraud cancelled my card and the bank took the money back from me and said they will not take it any further I can't even get intouch with this company iv sent 6 emails and no correspondence back barclays don't care if times are hard and cost of living is horrendous they leave u with no money at all so annoyed 😢
Date of experience: 14 December 2022”
