“Worse customer service I've ever dealt with.
For two years they couldn't get my statement right. They Kept delivering them to the wrong address. Waisted hours and hours of my time on the phone and in branches to solve this simple issue.
Every procedure is a struggle.
Their applications and online banking systems are often inefficient and breaks frequently.
Had an issue with video banking, chatted with two of the team for an hour with absolutely no results. I still can't use it.”
“Raised a complaint with Barclays and said the phone lines were closed due to covid , got a letter from them today to say they could not agree with my complaint and they had tried to contact me to discuss!!! Liars they havnt tried at all I have sent email after email and got an email back saying they won’t call just will write the outcome
After 35 years now switched as I can’t stand liars”
“Such a shame, I could not give ZERO star. I started to call from early morning and finally got through at night, after 15 HOURS. When I finally got through, I was greeted by the most awful and really rude customer service. He was in fact lazy and could not be bothered about anything I had to say. It would be better to stay away from Barclays Bank and rather bank with other better banks. A word of advice for Barclays Bank, “please train your staff well, you have just lost a customer who banked with you for years”.”
“Awful online banking service. Tried numerous times in all different formats, from membership number, card details, account numbers and pinsentry. All it says is “wrong details “ THEY’RE NOT THE WRONG DETAILS!
Tried calling, put on hold or get cut off seem to be the two options available. Awful service, I can’t access my accounts unless I go into a branch. Avoid Barclays.”
“I've been on the phone to them on hold for 2hours and 12 minutes. I give up. They are so so useless.
It's not rocket science - implement a call back system like amazon and call me when you're ready to speak to me. This would save literally millions of hours per day in customers waiting in a queue and it might push your pathetic review scores up a bit.”
“I’m sharing my experience with Barclays bank, for me based with my experience they are the best bank I ever had , i like the fact that the app on my phone sends me notification if theres money going out or coming in so it gives me notification, when I was scammed online barclays managed to get my money back , although have to wait a couple of weeks but at least they have helped me to get my money. so for me its a really good bank that i can highly recommend.”
“Dreadful customer service. As recommended by their website I tried to phone a day in advance to warn the branch that I would need to withdraw over £2,000. Impossible to contact branch of course (they could have sorted it in a couple of minutes) and instead had to speak to their national service centre. After about 10 minutes of security questions, I explained the reason for my call. The call handler said "I'll just put you on hold whilst I put your request through". After waiting for a further 10 minutes, I hung up and tried online chat via the app. Unfortunately there was no-one available. Finally gave up. My request was so simple, and should have been sorted in no more than 2 minutes. It actually took half an hour for me to fail to get a response.”
“Don't do it I don't recommend this bank any one I am closing my account after 12 years them internet banking not working they don't answer phone or make you wait 3 hours on the phone and disconnect last 9 months I am trying to sorte very simple problem spend time on the phone over 70 hours visit them branch 10 times complain them they sent me email 45 days after complain said sorry about that they put my account£100 for apologize and gave me appointment and day before cancelled by SMS complain again apologize again book me another one someone disrespectful phoned me I told I can't hear you your connection is bad please repeat she said you cudnt answer security question and cancelled again big joke”
“cash machine never handed out money but took it out of account , on line chat bad ,repeating the same questions over again ,giving the impression they not lisening to you in the first place ,after two online chats and one phone call finally got a actual date of when i will get my money back , taking 14 working days from the date i made the complaint, bare in mind was told 48 hours on the phone call i made to them ,”
“Horrific customer service. I've been calling for nearly two hours and no one has picked up. They said there's a live chat option, but clearly it's only there for some people, because it's nowhere on my app. And there's no email address, so that's out the window too.
If you value your sanity, do NOT choose Barclays.”
“The cretins in Bolton Branch are wholly representative of Barclay’s wider ineptitude. Bank here if you like hassle, stress, waiting for ridiculous amounts of time, having to repeat yourself endlessly, being lied to & spoken to as though you are a fool.”
“Am an older woman with a life threatening illness which prevents me wearing a mask. I wear a disability lanyard. Was aggressively accosted by young male employee on entering, who claimed I had to wear a mask, something my doctor has advised against. Barclays staff are not qualified to give medical advice. Govt guidelines state exemptions apply. On informing him I was exempt by way of disability, he became threatening and hostile. Spoke to me in shockingly disrespectful manner. "I won't help you so don't ask". Literally refused to serve me because of my disability. This is known as disability discrimination and is unlawful. Individuals are personally liable so I asked for his name and he said "I won't give it to you". Have made formal complaint. Remains to be seen whether Barclays will be smart enough to settle out of court. Disgusting conduct.”
“Terrible, awful customer service. I called in twice to update my new address. Took me almost 2 hours on the phone to do just that. Then few months later my new card didn't show up. Phone lines were unavailable so I decidedto use chat option. What a mistake!
First two agents just did't respond. Waited 15 min total. Third started asking bunch of security questions, then 45minto conversation finally checked that MY NEW ADDRESS IS WRONG. They changed my new address to completely wrong one! Spelling mistakes all over.
So I've updated address, triple checked and requested new card as old one expired already - was shipped to the wrong address. Took me 2,5 hour total just this.
Month later and I still don't have my card! Old one expired 1,5 months ago. I decided to head to chat and this time customer service was even worst. First agent just didn't show up. Second one, after taking 30 min now wasting my time just LEFT THE CHAT. She just LEFT! Wasted my time again.
Didn'help me with new card, didn't offer any help me not being able to make any payments.
LEFT THE CHAT after 30min of me trying to get my new card - customer is just left stranded! No card, no avility to make payments for over a month now, no support.
Barclays as an institution is a disgrace.”
“we opened a bank account for our daughter about four yrs ago,, now with all the banks closing nowhere to deposit your savings selected hours on banks 35mins away so with being close to the bank one day i called in to see what times they would be open. so having being told the opening hours we collected our little ones savings and called to the branch only to find that the cashier desk closes at 12. I mean what is the point of opening a bank for 2hrs 3days a week, i could use the self service but how do you deposit cash // COINS in that. Absolutly disgusting with all thats going on they should issue cards to all account holders so they can deposit money in a post office. appauling service from barclays i will be taking out my daughters savings from there i will find somewhere else.”
“Absolutely shocking service. Was told I couldn’t use my card or online banking for 10 days. When the days were up I could still no longer use my account. They’d put another review on my account without telling me so cannot use my card at all until February. Shocking how I have to go a WHOLE MONTH without using my card. Absolutely shocking service from Barclays”
“Absoutely terrible from start to finish. I ave a large mortgage with this bank and when you calll there sphone system simply does not work. Voice recognition is not working so you try and use the telephone keypad which also does not work either. I have tried calling multiple times, after a 1 hour wait you speak to somone who says you have too call back and select another option which is not possible as the phone system does not work.!!!”
“Would give a Zero if possible. Customer service amounts to nothing but a run around with a person who barely seems to comprehend the English language. I tried to close my account multiple times, each time I called they said there were not any notes from the previous time I called. I was finally successful in November after receiving a notification that my account (which should have been closed, had a zero balance and no activated cards) had a past due balance of $49.00. After a long, frustrating call with (I'm assuming)India, the representative successfully closed my account and said she had gotten permission to remove the $49 fee. Fast forward to January- I have received a past due balance notice AGAIN for $49! I called and for the first time spoke with someone who speaks English as a first language. She stated that my account had been successfully closed but there was not a note about the $49 being waived. I went ahead and paid it just to be done. I have NEVER written a review before- even after receiving bad service- but this experience has driven me to write one. If you plan on opening a credit card, do your homework and go with a different bank.”
