“Well, where do I start?
Self service ?
What's that all about ?
Money saving for Barclays, that's what that's about, it's got nothing to do with good customer service and definitely will not help customer relations with the bad old bank, let's face it, banks are not really well liked anyway then good Barclays comes up with this little gem, self batstard service, 'what' do they think they're Tesco now.
What's wrong with human interaction these days, I don't use internet banking, phone banking, banking apps or any other form of in my eyes unsafe banking, that's why I like to pop in a branch to see a fellow human who knows how to deal with my requests, maybe answer a few queries and minutes latter off I pop, done, sorted, happy,
Ooo no, not now, O no not no more, you either get a bank you've use for years now using school hours as work hours, shutting at half three man, what the 'you know'.
Or you can stroll into one of Barclays new trial 60's milk bar / modern coffee shop style pads, futuristic, not for me and 40, what do old dudes think of this carry on?, it's like an unfunny joke, cut the counter staff out, replace them with Darlic, then let four staff loose on the shop floor with with batstard iPads, how many man hours does cut again Brainlays I mean Barclays, i work all over so I'm not always in my home town with a 'decent' branch with real people n stuff, so I us branches up and down, I've recently use a couple of the ones, or man, what a joy, first time, I strolled in, relaxing decor, nice temp, then, there it was, the counter, with the nice member of staff, GONE, NO MORE, now I'm faced with tree pieces of you know what, Tech, I'm face to face with Tech and thas swatting now n it comes out, err excuse me, have you got a mo please I'm not computer friendly, I could do with a lift over here, hey, she laughed it off as though I was jesting.
Second time, today, I'm ill with this shower of ya know, yeah I popped on in there n to dismay it's a another new branch, no, this can not be happening to me, in there I was approached by a member of staff asking what am I doing here today, I may as well of told her I've come for a hair cut, useless does not come close, useless is a train away, I said I'd like to transfer some money, how much she asked, 4,600 but I don't want to use one of those things I said, with an hum and a har she said you can't transfer that amount on those anyway, on that one I had to tell her that they are more than useless then, anyway, after just under 30 mins from seeing staff I was out of there, now that's what I call service, what pizz take, not even funny, so I rang the batstards, got through to automated lady, all my dreams have come true, how do I get her on my side, how can I talk her into letting me speak to real person, cracked it, 'I would like to open a new account' I said in my bestest Inglish, seconds latter I'm in, I'm in, no que for this kid, I didn't make out it fault of the poor dude on the other end of the phone, but O boy did some home truths come 'in a pleasant mild mannered kind of way, for forty mins or more, it'll get me nowhere”
“Totaly useless customer service when replacement debit card did not arrive in post. On reporting non arrival they proceeded to stop my online banking with the existing card on which the expiry date was rapidly coming up.
Spent more than five hours in one day trying to get the matter sorted out via various call centre's only to find at the end of all that time that they had then stopped my wife's card also from online banking (joint account).
In responce to the above we have now withdrawn over fithteen thousand pounds from our ISA account and placed it with our other savings in a different bank. After fifty years of banking with Barclays we have now decided to close all our accounts due to totaly useless customer service.
Goodbye and good riddance.”
“Major breach in personal data protection!
I have changed my address a while ago and since then I've been at the bank twice to let them know. First time someone with a kindle in front of me has put in the new address, said it would take 24 hours to update. Second time, same story. Although there should have been some bells ringing, but I trusted the so-called professionals, some of whom barely speak English.
Then went back a month later, printed out a statement, and... surprise! Still the old address was in their system. Moreover, they admitted having sent a letter with all my details on it at that old address. So I presume whoever moved there after I had left, now has my name, bank details, NIN and everything, thanks to these incompetent employees.
Whenever I go into the bank, I have to wait ages for literally everything, from printing statements to taking cash out, because from a full wall only a few machines are functional. And I always get directed to call the customer service. Where there is always, at the end of the line, someone who doesn't speak good English (and when I say good, I mean I have to repeat the same thing a few times, and still they do not understand). This after being on hold for at least 30 minutes.
Miserable service, lazy and incompetent employees, total disappointment.”
“Well to start I've been with barclays for 4 year 5 months and I've had no problems with my credit since with this bank. I first applied when I started to work offshore. I have tried several times to apply for a small loan and overdraft just to help me out with emergency cash available when either out of work or circumstances change. This time I've been out off work 9weeks due to a medical condition which needed attention before going back to work. I'm due back to work in 3weeks. I have money going in each week. I have been declined an overdraft and Im really disappointed with this bank. I have a relative with Lloyd's bank who is on lower income with bad credit ect and has an overdraft of £500 I just don't think this bank has to offer me any better than any other bank else where!”
“tried to access online banking, having power of attorney for mothers account, only access it gives me is access to a 10 year old ING account Barclays must have taken over, and which I closed!
Visits to branch, hours to call centre in Mumbai...useless and painfully frustrating. Without doubt the worst customer service at all levels I have ever encountered”
“Awful service at Lichfield branch an updated self service machine that fails to function half the time hardly any staff on and then the few counter staff who are actually serving are unable or unwilling to anything but cash transactions add to this very poor opening hours and this local branch needs a big improvement”
“Absolutely appalling experience with the fraud team - our business bank account experienced four withdrawal totalling £14600 each of which were either cash withdrawals in branch or counter transfers in branch using a fake ID. I had been in touch twice with the fraud team via telephone as, first, they had blocked my card - so I called and then unblocked it and the second time when then blocked my internet banking which they again reinstated all in the space of 4 days (Friday to Monday). Because the internet banking was suspended I didn't see the first three fraudulent transactions until they fed through to my bank feed on my accounts package which has a delay of 2 working days. The third time I called the fraud team because they'd blocked my card yet again they advised me that somebody had made a withdrawal using a fake ID yet this was not mentioned to me on either of the two previous conversations despite it having been logged on their system two days previous to my first call.
The staff in the Barclays branch were extremely helpful, caring and understanding and they completed the form on their system detailing each of the four fraudulent transactions which were made without a debit card - just with fake ID. They stated that they didn't understand how this could happen as they all have UV lights at every station and check signatures and ask account related questions if somebody doesn't have a card to use in the pin sentry machine in branch. Once the form was completed I was show the screen which said that the full amount would be credited back to my account that day. Today I went in to the branch to check whether the amount had been credited and to make some payments (as my card and internet banking is still suspended). It hadn't been so they called the fraud department who told me that a person in their front line team had overridden the repayment until the fraud had been investigated which could take a month. So I am left £14600 down in my account and feel as if I've been treated like a criminal. I asked why they hadn't the courtesy to call me to let me know that this had happened and they said they had written me a letter which should be with me next week! Absolutely disgusted. The manager of the Barnstaple Branch called me later to express her apologies but there's nothing they can do - you can't speak directly to the front line fraud team either - they hide behind all the other call centre and branch staff. I want to know whether they've contacted the police, and what is being done about the staff who allowed the transactions to take place. Also Barclays are constantly blocking my card and asking me to verify transactions even to people I pay on a regular basis and yet they fail to spot the fact that I never go into branches in London nor do I make over the counter transfers or payments out that large apart from to HMRC - which stupidly they've declined previously due to the VAT payment being a 'large' amount. I'm completely and utterly dumbfounded and beyond angry. I am now in the process of moving my accounts. In my opinion the fraud department have been negligent. If you think your hard earned money is safe with Barclays... think again”
“I spent one and a half hours on the phone going through 5 security checks when I was trying to pay my monthly mortgage payment by debit card. I was told that my payment was declined because my home address was different to the one that the mortgage payment was for and this meant that their systems couldn't process it. I rent out the mortgaged property so how can I have that as my home address? I was told to wait on hold so many times that
One and a half hours later I was frazzled and stressed. There is always a huge wait when telephoning Barclays; it's badly managed, uncustomer friendly, has call handlers that you can't understand and have limited knowledge. I would have put 0 stars if possible.”
“The most disgusting behavior from this bank and thats all that need to be said. They do not help people at all and charge stupid amounts of interest for their own benefit!”
“account for my husband in Lewisham Branch. My husband went there a few times because they werent accepting his prof of address (which is our coucil tax bill) said it looked fake! Worst service ever! My husband needed to open an account urgently and till now he wasnt been able to open one. To be honest open urs somewhere else! They obviously dont care!”
“Just wanted to open a new help to buy ISA...couldn't do it online as wasn't already a Barclays customer so go into branch...3 weeks just to get an appointment. Ok scrap that...so go online again to open a current account then go to open the ISA...but no - error message saying I don't have an account to use to fund it! Email helpdesk...they say please ring online banking helpdesk...finally get the ISA open. But after a couple of months when I try and transfer some money from the current account to the ISA there's no option to even though I hadn't exceeded the month's limit. Email helpdesk again...surprise surprise: "please ring online banking helpdesk"...spent ages going round in circles just trying to get her to understand my issue, she kept describing where to click to transfer money and I must have exceeded the month's limit after speaking to her supervisor twice after she ran out of script and had to actually use her initiative. All she came up with after 20 mins was ring back next month! Useless all round Barclays! Never had this trouble before with any bank.”
“I tried opening a current account.
For some reason they rejected me, but on top of that they performed 4 different credit searches for 1 account dropping my credit score for nothing!
Lastly, they also managed to break my biometric residence permit when photocopying it.
The worst bank ever, who allows it to operate?!
Maybe it would work in Africa, but it should be banned in EUROPE!”
“Barclays closed our business account without any prior notice. We have evidence, when we asked why is that? they said we are investigation some funds are not legal and asked for customer invoices and services which we gave to them. we established all evidences, invoices and everything they demanded, still they are not giving us money back and saying your account is under review. Total outrageous total unbearable, we have no other business account. we are suffering and struggling to save business its about to collapse. S**t bank, bad service even they hang up the call. PLEASE DO NOT OPEN ACCOUNT IN BARCLAYS, IND**TS are sitting there.”
“Have been a customer of Barclays for over 25 years. The quality of the staff on the phone and service in branch is now at its lowest during that time.”
“A simple request that should have taken 5min has been ongoing for nearly 2 months, and has so far involved around 10 members of staff - but still there is NO PROGRESS!!! Ridiculous, customer service at its worst.”
“Went with my daughter to open her first bank account.
First tried to phone call centre to make appointment, could not make the lady in India understand. So I hung up. Went on live chat to make the appointment, it took close to 30mins to sort the appointment . I was told 3.30 on Monday.
Went to the bank at 3.30 and was told the appointment was scheduled for 2.30. I had a screen shot of the appointment.
Then they told myself and my daughter that her provisional driving license , birth certificate , NHS card , National insurance number letter. A recent utility bill and my passport was not enough for identification purposes . And they could not open her a 16-19 yr old account. Wonderful how stupid.
So I walked down to lloyds bank asked if they could squeeze us in. Pleasant chatty people said yes .
They asked for identification I showed in the selection of things we had and they said provisional driving license is just perfect photo ID. So anyone thinking about Barclays Bank just don't bother go to Lloyds .”
“I got very bad experience about this bank. I were ask in branch bank services to help to order years statement about to proof change my new passport and notice very important and urgent. Twice times ask them their say to me to between 7 days ! First time I been wait for a month and second time I wait for 3 weeks almost 2 months. This is very bad service and no responsibility at all!”
