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Barnie's Coffee & Tea Co. Reviews

4.8 Rating 4,998 Reviews

94 %

of reviewers recommend Barnie's Coffee & Tea Co.

Company Reviews

Product Reviews

4.8

Based on 4,998 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

$Read Barnie\'s Coffee & Tea Co. Reviews$

About Barnie's Coffee & Tea Co.:

Almost four decades later, Barnie's Coffee & Tea has won prizes at international coffee competitions for its flavored and single-origin coffees. But winning gold feels kind of hollow when there's no one to share it with. So we make sure to make the little things count. To make memories for you, with you. We don't play games, we don't do coffee snobbery. We just strive to be as simple, honest and good as a great cup of coffee. Your cup of coffee. Wherever you go, we want to be right there with you.

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Barnie's Coffee & Tea Co. 5 star review on 9th March 2024

Barnie's Coffee & Tea Co. 5 star review on 5th February 2024

Barnie's Coffee & Tea Co. 5 star review on 4th January 2024

Barnie's Coffee & Tea Co. 5 star review on 13th July 2023

Barnie's Coffee & Tea Co. 5 star review on 28th June 2023

Barnie's Coffee & Tea Co. 5 star review on 25th March 2023

Barnie's Coffee & Tea Co. 5 star review on 25th March 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first pack of coffee I opened and it was old so I opened a second pack and it was the same. I have loved this flavor and brand for years....this was just old coffee. Very disappointed.”

Posted 4 years ago

“very unhappy and very disappointing... I sent in my review. this is my 2nd one. O:(”

Posted 4 years ago

“The k cups would not work in the keurig. Leaked every time we tried to use one so order was a total waste. Coffee had grounds in it and leaked everywhere. This has not happened before with Barnie k cups from grocery store but something about these were different. Have not had any trouble with the keurig machine and use a variety of makes with it so am sure the problem was the k cups from Barnies.”

Posted 5 years ago

$Read Barnie\'s Coffee & Tea Co. Reviews$

We're very sorry to hear this! Our customer service team will be reaching out via email, so we can work on getting these replaced for you.

Posted 5 years ago

“I placed an order on Decenber 8, 2018 which were Christmas gifts. I never recieved the order. When I tracked the delivery it said it was delivered. I callled and left a message and sent an email to Barnies. I have yet to hear back. I placed another order and am still waiting for that one. As much as I love the coffee I am not sure it's worth the wait and the loss of the money.”

Posted 5 years ago

$Read Barnie\'s Coffee & Tea Co. Reviews$

Aimee, We're very sorry that you did not hear back. That is unacceptable. We'll be reaching out to you today via email to make this right.

Posted 5 years ago

“Coffee does not taste like it is to will NOT be buying anymore ever! Thanks”

Posted 5 years ago

“In the past we’ve loved Santa’s white Christmas but couldn’t find it anywhere. Finally found it on Barnie’s website and ordered a bulk order. What happened Barnie’s? It doesn’t have the familiar aroma we loved and it tastes awful! Very disappointed. I contacted Barnie’s but haven’t heard back. I hate writing a negative review but I have to be honest. Somethings changed with Barnies brewing process.”

Posted 5 years ago

“I ordered 3 bags of ground coffee. Baronies sent 2 ground bags and 1 whole bean. I emailed Barnies 5 days ago and they hav not responded yet. Poor service!”

Posted 5 years ago

$Read Barnie\'s Coffee & Tea Co. Reviews$

We will absolutely replace the incorrect bag for you, and we're very sorry to hear that you did not receive a reply. That is unacceptable. A team member will be emailing you today.

Posted 5 years ago

“My package said it was delivered, UPS said they were returning to sender, yet I have been charged......a month ago!! Very disappointed, will never order again”

Posted 5 years ago

“The Santa's White Christmas was stale and old. Was very disappointed”

Posted 5 years ago

$Read Barnie\'s Coffee & Tea Co. Reviews$

Hi Kristen, We're very sorry to hear this! Please let us replace your coffee. If you email customerservice@barniescoffee.com, provide your order # (67990) and best by date on the bag received, we'd be more than happy to get you a new bag right away.

Posted 5 years ago

“They offered free transport. I paid the order. They announced that it is necessary to pay it for the transport after a couple of clocks. I was disappointed.”

Posted 6 years ago

“Great products but customer service is sadly lacking. It's been over 48 hours without my phone calls or emails returned. I order out of state & now rethinking future orders. Also have shared this experience with my family, friends and colleagues. Really disappointed in this. Especially after I bragged to everyone how great this company is only to be shown how little my business means.”

Posted 6 years ago

“I used the code which was suppose to give me $1.00 off per selection but when I checked out, the discount was not applied. Also, the website said I was guaranteed delivery BEFORE Christmas... I'm still waiting to receive my order!!!”

Posted 6 years ago

“I recently order using an advertised special and the website would not accept the coupon regardless of how many times/ways I put it in. I contacted customer support via email and haven’t heard a word back from anyone. As far as I’m concerned it was false advertising! Barnies owes me half of my money back. The coffee did arrive quickly and packaged well.”

Posted 6 years ago

“I ordered coffee after receiving a promotional email, but did not get my complete order. I emailed customer service and did not hear back then I called the customer service number and got a recording that asked me to leave my name and number for a call back. Never got a call back. I have ordered from them before without issue but not happy with this last experience.”

Posted 6 years ago

“After I placed an order I called their customer service 3 times and the still have not called me back. Very poor customer service.”

Posted 6 years ago

“I have purchased this coffee in the past. The bag I received appears to be old and tasteless. Very flat.”

Posted 6 years ago

“As lame as the company. I've had numerous poor experiences with these idiots over the years but a friend out of the country loves this coffee so I continue to buy from them or buy Santa's White Christmas at Publix. This is the biggest group of clowns in the world. The coffee I wanted was Santa's White Christmas. When I went to order it - it was sold out so I was forced to buy German Chocolate Cake. The very next day they send me a discount coupon for - guess what - Santa's White Christmas. So it was out of stock on a Friday and by Saturday it was back in and you didn't know that it was coming back in? Just showed up by surprise did it? Truly one of the worst companies to deal with in the world. Horrible customer service. A few years ago this same coffee was extremely weak. My friend had to mix it with regular coffee otherwise it was just light brown water. I complained to Barnies. Nothing was ever done. Avoid these idiots if you can.”

Posted 6 years ago

“Horribe advertising. Ordered Holiday coffee and it was supposed to be on sale but they then daid it was only for ground not whole bean. No where did it specify. Then the coffee has a weird aftertaste and almost broke my grinder.”

Posted 6 years ago

“it took 2 different emails to answer my question re a delayed order and answer was vague”

Posted 6 years ago

“I placed my order on 11/26/2017. 6:33 pm Received confirmation of order via email.11/29-11:38 am notified order was shipped.11/29-11:44 am notified Ship label was created, ship info was sent to Fed Ex.11/30- 3:29 pm Tracking showed picked up Orlando, FL 6:06 pm - arrived Fed Ex Location Orlando,FL12/1-12:39 am- depart FedEx location,Orlando 12:45 pm - In transit Dunn,NC12/2-2:24 am -departed FedEx location, Hagerstown,MD12/2-11:07 am - arrived Fed Ex, Halethorpe,MD shipped to Dallastown, PA Shipping info sent to US Postal Service 11:59 pm12/3-12:08am - departed Fed E, Halethorpe, MD, 6:02 am - In transit to Red Lion,PA12/3-11:59am - at US Postal Service facility, Red Lion, PAExpected Delivery from 11/30 through 12/1 was 12/7Expected Delivery 12/2- 2:24 am was 12/8Expected Delivery 12/2-11:07 am through 12/3 - 6:02 am was 12/5Expected Delivery 12/3- 11:59 am was 12/4I find shipping should have been much better when having been told it would be Standard Flat Rate (3 to 6 days). The shipment was not picked up until 4 days from when I placed the order and then it was not very good service in shipment. I have decided I will not plan to place any more orders with Barnie's for their products. I hadordered some of this product for gifts and I do not have it for giving as planned. Barnie's ruined their service and reputation when they closed the stores where we could shop and have great personal service. I have found their coffee to be great and will miss being able to enjoy and share it with friends. If they think their choice of shipping FedEx,FedExSmartPost parcel select is a good way to ship they are sadly mistaken. If they are making money by cutting our shipping service it is not going to help them. They would do much better shipping through the US Postal Service. I ship packages to NC from PA regularly and they are delivered within three days of shipping.”

Posted 6 years ago

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Barnie's Coffee & Tea Co. is rated 4.8 based on 4,998 reviews