Base London Reviews

Name: Base London
Address: Base London, 4-6 Buckingham Court, Loughton, Essex
Rating: 4.65

4.7 Rating 838 Reviews

91 %

of reviewers recommend Base London

4.7

Based on 838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

07414959095

Email:

steve.rolls@baselondon.co.uk

Location:

Base London,
4-6 Buckingham Court,
Loughton
Essex
IG10 2QZ

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Base London 5 star review on 14th June 2025

Fadhel Home Fadhel Home

Base London 5 star review on 2nd May 2025

Satish Kumar Bhavigadda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 Shoes and service thank you. Patrick”

Helpful Report

Posted 1 year ago

“Cant comment on the boots as I have not received them, or any correspondence, after 9 days. Not even an email to acknowledge my purchase. No response from support either.”

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Posted 1 year ago

“Very comfortable very very sleek beautiful colour absolutely wonderful wonderful I’m very happy for this purchase”

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Posted 1 year ago

“Easy to use website with a fast delivery. Very comfortable boots and excellent build quality.”

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Posted 1 year ago

“Brilliant shoes”

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Posted 1 year ago

“Excellent service and product with one small opportunity to improve. The loop at the back is too small to fit a finger through to help pull the boot on.”

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Posted 1 year ago

“Excellent service and quality”

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Posted 1 year ago

“Very well made and comfortable”

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Posted 1 year ago

“delivered next day, 10/10”

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Posted 1 year ago

“excellent company with quality shoes”

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Posted 1 year ago

“Got the Ridley Waxy Derby shoes to replace my existing Base shoes that I have had for the last 3 years and worn daily. Extremely comfortble and fit nicely. Good quality, easy to deal with Base and good value for money.”

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Posted 1 year ago

“Lack of half sizes unfortunately leaves me to review as I have…”

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Posted 1 year ago

“Excellent customer service and prompt delivery as had to exchange the original purchase, emails to customer services who were very helpful and made me feel that any requests were no problem at all. Credit when credit is due, helpful and friendly team with great customer service.”

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Posted 1 year ago

“Very pleased with purchase and delivery time”

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Posted 1 year ago

“Good company & products”

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Posted 1 year ago

“Have ordered Base shoes before and have purchased again as always so comfortable. Bought for a wedding and didn't wear in - still comfortable all day and night.”

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Posted 1 year ago

“It's a shame that requests are ignored”

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Posted 1 year ago

“I have always bought your shoes size 8, but this model is too small. I am trying to return them following your instructions received via email but it is all very complicated. Unfortunately I will have to write a negative review to the after-sales service. To buy, just one click, but to return…”

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Posted 1 year ago

“La qualité est toujours au rendez-vous.”

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Posted 1 year ago

“Best shoe maker I know. Hence the reason I keep coming back.”

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Posted 1 year ago

Base London is rated 4.7 based on 838 reviews