Batley DIY Reviews

Name: Batley DIY
Address: 32, Commercial Street, Batley, Kirklees
Rating: 4.05

4.1 Rating 368 Reviews

74 %

of reviewers recommend Batley DIY

4.1

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

07595593671

Email:

george@batleydiy.co.uk

Location:

32,
Commercial Street,
Batley
Kirklees
WF17 5EY

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Batley DIY 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly local store that cares for it's customers. Good value and friendly service.”

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Posted 2 months ago

“good price...quick delivery..let down by only 9 items in package not 10...low value item so not worth complaining direct but disappointing..”

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Posted 2 months ago

Dear Brian, Thank you for your review. We sincerely apologize for the error with your recent order. We understand you received 9 of the 10 items you ordered, and we're very sorry for this oversight. This is certainly not the standard of service we aim for, and we're taking steps to ensure it doesn't happen again. We will be shipping the missing item to you, and you should receive it by Thursday. Thank you for your understanding. Sincerely, Batley DIY

Posted 2 months ago

“Very quick delivery. Easy to use site. Would purse again when I need an item they can provide.”

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Posted 2 months ago

“Product arrived quickly. Excellent stuff. I now have a clean and shiny greenhouse 🙂”

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Posted 2 months ago

“Justcwhat I needed. Does what it says it will do on the tin and easily gives a beautiful shine with only a little elbow grease needed”

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Posted 2 months ago

“Great planters and a good price, Thank you”

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Posted 2 months ago

Hi Dan, Thank you so much for your fantastic review! We're delighted to hear you're happy with the planters and found them at a great price. Thanks for choosing us and happy planting! 🌿

Posted 2 months ago

“Whilst their prices are reasonable and delivery is quick if there is anything wrong with your order the customer service is appalling. I was sent an incorrect item and have been trying to get it corrected for two months now.”

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Posted 2 months ago

Hi Moya we are sorry that you have been sent the wrong product , the ones you have received are bigger than the ones you wanted , we have refunded the price of the 0.6 ltr ones and we are happy for you to keep the larger ones we sent you Kind Regards Batley Diy

Posted 2 months ago

“I AM MORE Than UPSET WITH YOUR COMPANY AS I WAS SENT THE WRONG SIZE ORDER I sent email upon email explaining their error and made several calls to be told I was correct and they were in the wrong and offered an insulting refund of a stingy £5.00 when I paid £11.00 for the goods for the right size and £7.00 postage=£18.00 total, unless they correct the refund payment to me I will never use them again and will make my complaint public on line. Leslie Minden (Mr.) a VERY Disgusted Customer.”

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Posted 2 months ago

Thank you for your review. We're sorry that you received the incorrect size of product. We spoke with you on the phone and apologized for this error, confirming that we would issue a refund to compensate for the inconvenience. We sent you 4 x 250ml bottles instead of the 4 x 290ml bottles you ordered. This means you received 160ml less than expected, which is equivalent to less than one 250ml bottle. We have refunded you £5, which is just under the price of two 250ml bottles, and we believe this fairly compensates for the shortfall. Thank you for your understanding.

Posted 2 months ago

“From ordering to delivery can not fault them Kept me informed all the way”

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Posted 2 months ago

“Were recommend by some who received them at Christmas.. Wow! Amazing, the style, the colour, price. Hubby is well pleased. Always in the kitchen looking for something to cut, slice etc”

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Posted 2 months ago

“Batley DIY were an excellent company to order from. They were first class communicators and kept me updated on my order when I had sent something back and awaited a replacement. First class service!”

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Posted 3 months ago

“Excellent Knife, just what I was after”

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Posted 3 months ago

“Few minutes after placing the order, i realized the color was not the right one so i emailed Batley customer service immediately to either change the order or cancel the order. I chased 3 times and now they sent me a product i dont want. I called and had a fairely rude and unhelpful person on the line who told me to just wait for their response (it has been 2 weeks now….). In summary, safer to buy your item from an established store.”

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Posted 3 months ago

“Delivered on time. Great product.”

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Posted 3 months ago

“The item arrived broken the nutcracker head was completely broken off with wires hanging out, not surprising as it was not adequately packed. It was delivered with only a covering of bubble wrap around it. Very disappointing.”

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Posted 3 months ago

“Great customer service, items arrived well wrapped to prevent damage and delivered with care.”

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Posted 3 months ago

“Excellent and quick service.”

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Posted 3 months ago

“Very disappointed with product and service/communication. Delivery was a week late - this cost me money as I could not complete the job for my Client. I left 3 messages on the answer phone and at least 2 emails, all without response. I even asked for a refund as I had to go to B&Q to buy the required melamine board to complete my job. When it finally turned up, all four corners are bruised and battered. Some of the edges are dented and scratched. Basically, useless!!”

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Posted 3 months ago

“Items arrived broken and damaged (not batley's fault) however it has been difficult trying to get a reply Nearly a month after ordering this has still not been resolved.”

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Posted 3 months ago

“Easy to order & quick delivery”

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Posted 3 months ago

Batley DIY is rated 4.1 based on 368 reviews