Batley DIY Reviews

Name: Batley DIY
Address: 32, Commercial Street, Batley, Kirklees
Rating: 4.05

4.1 Rating 368 Reviews

74 %

of reviewers recommend Batley DIY

4.1

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

07595593671

Email:

george@batleydiy.co.uk

Location:

32,
Commercial Street,
Batley
Kirklees
WF17 5EY

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Batley DIY 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for your excellent review! We truly appreciate your feedback and are delighted to hear that you had a great experience with us. We look forward to serving you again soon! Best regards, The Batley DIY Team

Posted 1 month ago

“Simple and quick ordering system. Delivery was also fast . Company kept me in the loop of delivery. Will absolutely use them again.”

Helpful Report

Posted 2 months ago

Dear Sonya, Thank you for your wonderful review! We're thrilled to hear that you found our ordering system simple and the delivery quick. Keeping our customers informed is important to us, and we’re glad you felt supported throughout the process. We look forward to serving you again in the future! Best regards, The Batley DIY Team

Posted 2 months ago

“Everything went smoothly with our purchase and overall was pleased”

Helpful Report

Posted 2 months ago

Dear Stephen, Thank you for your fantastic review! We're thrilled to hear that everything went smoothly with your purchase and that you are pleased overall. Best regards, The Batley DIY Team

Posted 2 months ago

“Bought a sourdough maker and a veg preserving kit. Both arrived very quickly and wrapped well.”

Helpful Report

Posted 2 months ago

Dear Heather, Thank you for your fantastic review! We’re so glad to hear that your sourdough maker and veg preserving kit arrived quickly and well wrapped. We hope you enjoy using your new purchases! Best regards, The Batley DIY Team

Posted 2 months ago

“Great egg chairs couldnt believe the price exellent”

Helpful Report

Posted 2 months ago

Dear Karen, Thank you so much for your amazing review! We're delighted to hear that you love our egg chairs and found them at such an excellent price. Your satisfaction means a lot to us! Best regards, The Batley DIY Team

Posted 2 months ago

“Excellent candles at a good price and very well packed. Very happy with my purchase and the service.”

Helpful Report

Posted 2 months ago

Dear Paul, Thank you for your excellent review! We're delighted to hear that you found our candles to be great quality and well-packaged. Your satisfaction with both the product and service is our top priority. We look forward to your next visit! Best regards, The Batley DIY Team

Posted 2 months ago

“I am awaiting a response to the fact that I believe that I was delivered three 21 inch blades rather than the 24 inch ones that I thought I had ordered.”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you for your review and for bringing this to our attention. We understand your frustration regarding the size of the blades you received. To clarify, the product image on our website does indeed show 21-inch blades, which is what was shipped to you. However, we value your feedback and want to ensure your satisfaction. Therefore, we would be happy to offer you a couple of options: Return and Refund: You can return the 21-inch blades to us, and we will issue a full refund upon receiving them. Please see our for instructions on how to return your order. Exchange for 24-inch Blades: Alternatively, if you would prefer the 24-inch blades, we would be happy to ship those to you. Please reply to our email to confirm that you would like to proceed with this option, and we will arrange for the 24-inch blades to be sent to you. We apologise for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to provide you with a positive experience. The Batley DIY Team

Posted 2 months ago

“Product GOOD Price. GOOD Deliver Four Days dispatch and then sent next day delivery would have been here quicker if sent on three days career and dispatch next day!”

Helpful Report

Posted 2 months ago

Dear John, Thank you for your feedback! We're pleased to hear that you found both the product and price satisfactory. We apologise for the longer delivery timeframe than anticipated. We appreciate your insight regarding dispatch and delivery methods; your comments help us refine our processes for a better experience in the future. Thank you for choosing Batley DIY, and we hope to see you again! Sincerely, The Batley DIY Team

Posted 2 months ago

“Good communication. Despatch a bit slow. Excellent products safely packaged.”

Helpful Report

Posted 2 months ago

Dear Lyn, Thank you for your fantastic review! We're delighted to hear that you found our products to be excellent and safely packaged. We appreciate your feedback regarding the dispatch speed, and we are always striving to improve our processes to enhance the overall customer experience. Thank you for choosing Batley DIY! Best regards, The Batley DIY Team

Posted 2 months ago

“Batley DIY used DPD for the delivery which is good because several of the couriers in the UK are dreadful. However the delivery was split into two drops the first at 11-30am and the second at 1-30pm. The first delivery driver was very pleasent and helpful and put the compost bags one step inside my front door. The second was dreadful. He was serly and unhelpful saying he could not even take one step into my house and left the 4 bags of compost in the front door opening!”

Helpful Report

Posted 2 months ago

Dear David, Thank you for your balanced feedback regarding your delivery experience. We're glad to hear that you found our courier service of choice to be reliable, and it's great to know that the first delivery driver was pleasant and helpful. We sincerely apologise for the experience you had with the second driver. Thank you for choosing Batley DIY. Sincerely, The Batley DIY Team

Posted 2 months ago

“Great product. Good price. Delivery delayed.”

Helpful Report

Posted 2 months ago

Dear Julie, Thank you for taking the time to leave your feedback. We're thrilled to hear that you are happy with the product and its price! We apologise for the delay in delivery. We're continuously working on improving our shipping processes to provide a better experience for our customers. Thank you for choosing Batley DIY, and we hope to serve you again in the future! Sincerely, The Batley DIY Team

Posted 2 months ago

“Product ordered on the 14th February and money taken out of my account on that date product still not arrived here on the 25th only good thing I have been notified of the situation.”

Helpful Report

Posted 2 months ago

Dear Carol, Thank you for your review, and we're pleased to hear your order eventually arrived. We sincerely apologise for the delay you experienced. We shipped your order within our standard timeframe, but unfortunately, there was an unexpected delay at the Evri depot. We actively pursued this issue with Evri to try and resolve it as quickly as possible. To keep you informed, we proactively reached out to you and other customers who were affected by this Evri depot delay. We appreciate your patience and understanding during this time. Sincerely, The Batley DIY Team

Posted 2 months ago

“Took a long time to arrive. Product does what it says on the tin!”

Helpful Report

Posted 2 months ago

Dear Caroline, Thank you for taking the time to share your feedback. We apologise for the delay you experienced with your order. We understand that timely delivery is important, and we're continually working to improve our shipping processes. On a positive note, we’re glad to hear that the product meets your expectations! Your satisfaction is our priority, and we appreciate your understanding. Thank you for choosing Batley DIY. Sincerely, The Batley DIY Team

Posted 2 months ago

“The ostrich duster looked incredible in the photo... In reality it's appalling. I've seen more feathers on a battery chicken. Furthermore, the poor quality of the few feathers attached leaves fronds on the cobwebs which still hang on the wall. The extending pole works. As you've probably surmised, I am not impressed.”

Helpful Report

Posted 2 months ago

Dear Alice, Thank you for your honest feedback regarding the ostrich duster. We sincerely apologise that the product did not meet your expectations and that it differed significantly from the image you saw online. We understand your disappointment with the quality and quantity of the feathers, as well as the issue with feather fronds being left behind. We strive to provide accurate product representations and high-quality items, and we clearly fell short in this instance. Please understand that we do not manufacture this product. However, we have sold this item to hundreds of customers and have not received similar complaints regarding the feather quality. We appreciate you letting us know about the extending pole working correctly. We are taking your comments regarding the quality of the duster seriously and will be reviewing this product with our supplier. We value your feedback and apologise again for the unsatisfactory experience. Sincerely, The Batley DIY Team

Posted 2 months ago

“After receiving a New Mini oven with Hot Plates that were Faulty, it took a while to get in touch with the company as they didn't answer the phone. When I did eventually get in touch they sorted the problem and organised a replacement fairly quickly. .”

Helpful Report

Posted 2 months ago

Subject: Regarding your Mini Oven Replacement Dear Linda Thomson, Thank you for taking the time to share your feedback. We sincerely apologise for the initial difficulty you experienced in contacting us by phone. We understand how frustrating that must have been. We are, however, pleased to hear that once you were able to connect with us, we were able to resolve the issue and arrange a replacement for your faulty mini oven in a timely manner. We are continuously working to improve our communication and customer service, and your feedback is invaluable in helping us achieve that. We understand that prompt and reliable contact is essential, and we are addressing the phone communication issue. We appreciate your patience and understanding. Sincerely, The Batley DIY Team

Posted 2 months ago

“I was very happy with my order arriving when expected. The items were exactly what I wanted. Thank you Batley for good service.”

Helpful Report

Posted 2 months ago

Dear Lynda, Thank you so much for your kind review! We're delighted to hear that you were happy with your recent order and that it arrived as expected. We strive to provide accurate product information and efficient delivery, so it's wonderful to know that you had a positive experience. We appreciate your business and hope to serve you again soon! Sincerely, The Batley DIY Team

Posted 2 months ago

“Just what I was looking for”

Helpful Report

Posted 2 months ago

Dear Kerry, Thank you so much for your positive review! We're thrilled to hear that you found exactly what you were looking for at Batley DIY. It's our goal to provide our customers with a wide selection of quality products and exceptional service, and we're delighted that we were able to meet your expectations. We hope you'll visit us again soon. Sincerely, The Batley DIY Team

Posted 2 months ago

“item not arrived yet”

Helpful Report

Posted 2 months ago

Dear Robert, We sincerely apologize for the delay in your order's delivery. We shipped your item within our standard timeframe and as expected. We've tracked your order using the tracking details provided to you, and it appears there is a delay at the shipping carrier's depot. We have contacted the shipping carrier to investigate the cause of this delay and will provide you with an update as soon as we receive their response. Thank you for your patience. Sincerely, Batley DIY

Posted 2 months ago

“The bird boxes I bought were as described and cheaper than I had seen them elsewhere. They came well packed and delivered promptly”

Helpful Report

Posted 2 months ago

“VERY GOOD LIGHTER*S,THANK YOU”

Helpful Report

Posted 2 months ago

Batley DIY is rated 4.1 based on 368 reviews