“The engine was delivered damaged and pictures were sent to Mae in shipping. Our conversation was if the casing is not damaged it should be fine. Had my mechanic look at the old motor and it would not turn over. Therefore I purchased one from BDX for $799 and $56.34 for shipping. My mechanic removed the old motor and installed the new one and wired it up to only have the motor turn over but not fire up. They changed the spark plug wire and spark plugs twice with no different result. At that time we contacted Doug in your service department to discuss how to proceed forward and he tried troubleshooting the issues with no success. At that point, I decided to have my mechanic open the old motor up to find out why it stopped running. We found the belt inside gave out and we replaced it and it worked. At that point, we had to take the new motor that was not working out and install the old motor back wired it up and it started. Contact Doug and asked about returning the nonrunning motor and he said I need to talk to Mae. I was told by Mae there would be a 20% restocking fee and I argued this was not my fault that I would send the defective product back and that they test it via phone with me to prove it was shipped to me in running condition. They were unable to get the motor running either and it was decided to not charge the restocking fee. When I asked about the additional cost I incurred to ship the motor back $128.46 and the additional labor of $200 to take the new motor back out and install the old one again which was not my fault on my end but BDX for sending me a faulty motor. Plus the $56.34 I paid to have a nonrunning motor shipped to me. Had the motor worked we would not be having this conversation and this transaction costing me money to deal with a faulty motor. I was told those expenses would not be covered because they could have fixed it over the phone. We already tried this and it failed. Plus why should my mechanic troubleshoot a motor that should have been tested on the BDX end? Should I pay extra to my mechanic for taking the time to correct your issue? I think not. I'm asking to be reimbursed for the shipping and labor that I paid out for something that was not my fault in any way but to patronize BDX and be inconvenienced in the process. Do the right business decision and fix your mistake. I was also told by Mae that they would figure out what is wrong with the motor and end up shipping it to another customer who will not know the history behind the motor. How do I know I wasn't that customer getting the faulty motor from a prior customer? Make this right. I can be reached at 1-317-909-6459 before I proceed with further action. Sincerely Craig A. Brunkhart”
There was no damage to this engine. Craig is not being truthful regarding this. Like all of our products that we ship if there is a problem our obligation is to repair the product under warranty. Our technician was working with Craig on this. And everything was being addressed per our contract--the warranty policy. Craig found out that his old engine only needed a belt. So he sent the new engine back because he fixed his old engine. In this situation Craig cannot be refunded the shipping money. Normally we charge a 20% restocking fee and per our return policy we but we waved this for Craig. Craig made the mistake of ordering an engine because he needed to replace a belt. THIS IS 100% CRAIGS MISTAKE AND HE MUST TAKE RESPONSIBILITY FOR HIS MISTAKE.
FedEx was paid to deliver an engine to him and they are not going to refund the money because of Craigs mistake and we are not going to cover the shipping cost for Craigs mistake. And in 20/20 hind sight if we'd known Craig would be so ungrateful we should have charged Craig a 20% restocking fee in compliance with our contract. It was unreasonable for craig to order a new engine when all he had to do was replace his belt in his old engine and unreasonable for him to expect BDX or FEDEX to pay for his mistake and unreasonable of him not to be grateful that BDX did not charge him a 20% restocking fee.
“When I ordered my parts it said everything was in stock. Two weeks later and only half the order is here. I plan my projects on your inventory accuracy. I had to send a couple of e-mails to get a response. So communication could be better.”
“All the products I’ve received seem great but I wasn’t shipped part of my order and upon me telling the customer service member that, he said that it would be shipped out later. I’ve asked 2x for an update on the product and haven’t gotten a reply but it is still tied into the order number that was already delivered so I have no idea if it’s actually shipped or not due to it saying it’s already delivered (with the other part of the order that was already delivered)”
“The email message said partial delivery. I got my engine but i don't know if the racing transmission is attached or if it's the stock transmission. I didn't receive my seat belts so I'm not sure what's going on. I understand delivery delays but not on the seat belts. 4 point harnesses”
“So far the staff at BDX have been most patient and helpful in dealing with my engine rebuild order. I told them I am not sure what I should be ordering since I know little about engines. They have been a great source of information and guidance. Thanks, BDX”
“the motor i ordered is good, the starter was bad, luckily i had the one off the other motor i took out. do you check everything before you send them? only other thing was the five prong plug was different than the bad engine (2022) model, so some extra work on my end. i bought uni filters for this machine and two other ones we have for the grandsons, they are nice units. as far as the motor itself i am very pleased, jim”
“(Edit) Original issue was resolved(see below). The Company made it right after a negative review. The reason for the updated 4 star is an email was sent to the custom care email with no response at all. I waited 2 days before i gave a bad review. The customer care department needs work. I should not have to give a bad review to bring attention to obvious mishandling of my order.
(Original) I only received half of my order. No seals, bearings, or gasket was in the box. See picture”
“I had BDX build me a motor . A 184 with reverse built in . I have it on a XTV carter brother kart .I need some parts last week and got then Monday morning.👍🏻👍🏻👍🏻the service is great . The motor they built me is holding up great and I run the shit out of it. Lol.”
“Super helpful over the phone, actually competent as to the product I needed (and what I didn't need), and were genuinely interested in helping me fix the problem with my GY6 engine. These guys are fantastic and I would definitely buy from them again.”
“These folks have awesome parts for your YerfDog Spiderbox. I have purchased multiple parts including suspension, new a-arms, front hubs, a completely rebuilt GY6 150CC motor plus performance parts for the 150CC GY6. If they get it wrong they will make it right. I recently ordered a header pipe for another Spiderbox project and they inadvertently shipped me a scooter exhaust header. After a short back and forth they realized the error and made it right. I would not hesitate to purchase from these folks at all. A bit pricy but you get quality parts and excellent service. Happy customer.”
