Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,529 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked online for Raffinee perfume , found a site Prism Parfums bought 100mls for about £12 great have half a bottle left decided to look for another, came across Beauty Base I couldn't believe it when I found it on BB for £4.99 quickly ordered 4 bottles just took delivery of them today don't know what happened to the boxes as they were advertised with the boxes but am so disappointed the fragrance lasts about 2 hours similar to Raffinee but not as classy will not be purchasing anymore .”

Helpful Report

Posted 9 years ago

Hi there, Thank you for your review. I can understand why you feel that way but I can assure you we are official stockist of Prism Parfums. The only thing I can suggest is previously you must have purchased EDP which comes in boxes and the smell is stronger than of an EDT. Raffinee EDT does not come in boxes so I hope this explains it. In future if you want to purchase these EDP would be your best bet. Kind regards Beauty Base Online

Posted 9 years ago

“Haven't received my order on time.”

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Posted 10 years ago

Hi Georgea, You placed your order on the 28th August which was the Friday. We are closed over the weekend and it was the Bank holiday the following Monday which was the 31st August. We dispatched your order on the 1st which is within the time frame. Sorry if you felt there was a delay in this.

Posted 9 years ago

“My item came crackt and im not wery happy for it”

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Posted 10 years ago

“I not happy with this purchase I am doudffull about the authenticity of the Invictus eft 100ml perfume I got. Smell doesn't last and it also stained my white shirts which is not right SD”

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Posted 10 years ago

“Damaged box no good for a gift”

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Posted 10 years ago

Hi Katie, we apologise that the box was received in a damaged condition. Please email online@beautybase.com to help us assist you with a replacement or refund.

Posted 10 years ago

“Hello, I still haven't received my order so it might difficult to give a feeedback. Regards, Youcef”

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Posted 10 years ago

Hi Youcef, Your order was dispatched so you should have received your order by now. Hope you were happy with the items. :)

Posted 10 years ago

“Even though it's cheaper, I had to chase up my order. Its not a fast delivery Sorry”

Helpful Report

Posted 10 years ago

Hi Anu. We are sorry you feel this way but your order was placed on Friday at 7.27pm. We dispatched your order on Monday. Unfortunately we do not work weekends and our orders are proceeded within 3-5 working days.

Posted 10 years ago

“As much as I love the product the service was disgraceful. I have paid for next day delivery and four days later I still had no package.”

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Posted 10 years ago

“The items arrived no problems but they where not gift wrapped as requested. I followed the instructions and sent a separate e-mail requesting the Kate moss items be gift wrapped”

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Posted 10 years ago

Hi Derek, We are sorry this was not done. we do try to ensure gift wraps are done but in this instance was unfortunately not. we do apologise.

Posted 10 years ago

“postage terrible”

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Posted 10 years ago

Sorry you feel this way Anthony, what exactly about the postage was terrible?

Posted 10 years ago

“My package came on time and i was overall very very happy with the amazing price and the product however I called your Stratford store at 13.11pm on the 20/11/14 and My call was answered by an Asian lady. I was interested in buying more stock from yourselves and Pacifically asked for moschino chic petals gift sets or stock. It seemed as though she didn't fully understand what I was saying but after repeating it a few times it seemed as though she couldn't be bothered so she hung up on me. I called straight back and received no apology from the staff member then when I asked for the products again it seemed as though she couldnt be bothered to deal with my query and made up a lie to say the store was completely sold out of all stock. I found out this was a lie because since going to the store shortly after there was a shelf full. She was really rude over the phone and I have lost all trust in continuing to shop with yourselves. I am very disappointed.”

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Posted 10 years ago

“Have ordered before but this time I have not revived my order, I called Royal Mail and they said speak to the sender ?! Disappointed really as I recommend the service of this site a lot”

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Posted 10 years ago

Thank You for your order James, I am sorry to hear this. I have traced and tracked your order and it says your order was delivered on the 4th Sep and signed for by Clifford. If you have any further en-queries please email us. Thank you Kind Regards Beauty Base Online

Posted 10 years ago

“Website promised free samples with every order. Didn't get any”

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Posted 11 years ago

“The Beauty Base web site was simple to use. I easily found the item I required and was able to place my order quickly. Delivery followed 5 working days later. I will certainly use Beauty Base again.”

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Posted 11 years ago

Beauty Base is rated 4.7 based on 6,529 reviews