Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,536 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

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“Good service excellent products will be buying again”

Helpful Report

Posted 10 years ago

Thanks Gary. Please ensure to join our loyalty scheme to receive a discount off your next order. :)

Posted 10 years ago

“Exceptional value in comparison to the other retailers I looked at. Delivery was quick too. Very happy and would definitely use again.”

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Posted 10 years ago

Thanks Martyn. Please ensure to join our loyalty scheme to receive a discount off your next order and also recommend using our 'recommend a friend' tab via our website to receive an even further discount :)

Posted 10 years ago

“Good, efficient service. Goods received in good condition. RF. LONDON”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Went in to buy fragrances customer service is really bad no smile or thank you at the till spent over £100 and crappy customer service not impressed”

Helpful Report

Posted 10 years ago

Hi Zara, we are very sorry you did not have a great customer experience. This is unacceptable. Please can you let me know what store this was so we can look into this and make sure it never happens again. Thank you. :)

Posted 10 years ago

“I liked the service you'll preferred.”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Cheaper than anywhere else, good efficient delivery”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Very prompt delivery and well wrapped”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“I didn't recieved my order after almost a month.”

Helpful Report

Posted 10 years ago

Hi Danielle. We are really sorry for the delay with your parcel. This is a very rare occasion where a parcel has taken this long to deliver. I have investigated the matter. You placed your order on Sunday 19th April and we dispatched the order on Tuesday 21st April. However when I tracked the order it shows the package was delivered by royal Mail today. Unfortunately because we do use a third party courier company we have no control of how long the parcels take to deliver once they have been dispatched ready for delivery. Again, I apologise for this and we will be sending you a small gift as a token of our apology. I hope we can restore your confidence with future orders. :)

Posted 10 years ago

“Ordering service is terrible I chose the 3-5 working day delivery option and my order was only dispatched 6 days later it's now been a week and I still haven't got my order”

Helpful Report

Posted 10 years ago

Hi Abdul. Sorry that you feel your order took long to arrive however you did place your order on Friday evening and Monday was a bank holiday. Your order was processed on the Tuesday and dispatched on Thursday. We work within a 3-5 working day lead time and your product was delivered within the time frame. Hope this was useful and you are happy with your purchase. :)

Posted 10 years ago

“An absolute fantastic product ,Excellent price,will definitely buy again really pleased!”

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Posted 10 years ago

Thanks Anita. Please ensure to join our loyalty scheme to receive a discount off your next order. :)

Posted 10 years ago

“I am very happy with the perfume. Fast delivery packaging was very well Done. So thank you so much and I will be shopping with you guys again. X”

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Posted 10 years ago

Thanks Susan. Please ensure to join our loyalty scheme to receive a discount off your next order. :)

Posted 10 years ago

“Great price and speedy delivery.”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Good prices with quick delivery. However, the range of products available could be improved. Other than that, very good”

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Posted 10 years ago

HI Jack, We are glad you are happy with the prices and the delivery. Just to let you know we are constantly expanding and broadening our ranges so keep an eye out regularly for your favourites. :)

Posted 10 years ago

“I usually shop in your store at Westfield shepherds bush, but decided to look on your web sight. Using the sight was easy and helpful. My delivery was received very quickly . I will be using the web sight again thank you for a great service.”

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Posted 10 years ago

Thanks Marinella. Please ensure to join our loyalty scheme to receive a discount off your next order. :)

Posted 10 years ago

“I was so pleased to find the product and the speed of service that I have ordered 6 more bottles. Thank you.”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Very quick and effective delivery, exceptional low prices, genuine products.”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“As this is a gift and cellophaned wrapped could not sample but can say excellent delivery service.”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Brilliant price, quick delivery..highly recommended!”

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Posted 10 years ago

Thank you! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“fantastic price quick delivery would definitely order again thanks beauty base.”

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Posted 10 years ago

Thank you for your review Monica! Please do join our Facebook/Twitter pages to keep up to date with our offers and competitions running :)

Posted 10 years ago

“Delivery was good. Perfume of armani he and she arrived. But when i used the perfume the smell only lasted between 1 to 2 hours. That makes me feel there's something wrong.”

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Posted 10 years ago

Hi Bilal, sorry you feel the fragrance only lasts a couple of hours but I can assure you that all our fragrances are authentic and are only purchase from authorised distributors.

Posted 10 years ago

Beauty Base is rated 4.7 based on 6,536 reviews