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Beauty Bay Reviews

2.1 Rating 389 Reviews

26 %

of reviewers recommend Beauty Bay

Company Reviews

2.1

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Beauty Bay Reviews

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

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Beauty Bay 1 star review on 27th August 2023

Beauty Bay 1 star review on 19th April 2023

Beauty Bay 1 star review on 17th March 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you have problems with your order then you are basically screwed. I had an order delivered where an expensive exfoliator has spilt all over the parcel, leaving maybe 30% left in the bottle. Three other items were also missing. I emailed several times over a week, spoke to 3 different people, every single one asked me to send photos and then never responded. Eventually they offered me a 40% refund on the exfoliator which obviously isn't acceptable, and asked me to send photos of the box delivered, even though it was 10 days later. At every turn they have been incredibly unhelpful and so frustrating it's made me want to throw my laptop across the room. I would stick with LookFantastic or FeelUnique, who are brilliant at customer service and offer similar deals and discounts. Will never order from BeautyBay again, it's taken years off my life.”

Posted 3 years ago

“Beauty Bay have given me some of the worst customer service I have experienced in a while. Firstly I did an order of 2 x face serums, I then received an email a few days later saying that my parcel hasn’t been delivered because it’s damaged. There was no explanation of what next steps I could take, if I would be getting a refund/ I should reorder etc. I contacted their customer service team via email twice and received no reply. 10 days later, half of the parcel arrived so I only received 1 serum. I then managed to finally complain to beauty bay via twitter(??) and was met with hostility, I sent a picture of my half parcel that had arrived and explained I was upset because I ordered the parcel for a mother’s day present and the experience had been appalling. Instead of sending a new version of the missing serum out, they just refunded me (but only for the price of the serum and not postage), so I had to reorder the serum and essentially pay postage twice! This whole process has lacked communication from Beauty Bay and Hermes, and I barely feel my complaints were read let alone understood. Will never be ordering from Beauty Bay again.”

Posted 3 years ago

“Bought a scarf, opened the package and saw that it was much too short. Immediately re-packaged everything and asked for a refund. Was advised that because I had opened the plastic packaging covering the scarf (!) I was not allowed a refund. Online purchases are covered by the consumer contracts regulations. It is funny how during the covid pandemic this company tries their best to lie to their customers. You cannot by law decide to not refund someone for a piece of clothing unless you believe it was handled more than it would have been if it was bought in a shop. To make matters worse, you have to constantly chase this company's customer service team to get anywhere. Don't waste your money, plenty of better companies out there!!”

Posted 3 years ago

“I paid for some items but never received them. it looks like a scam, you pay for the item but you don't receive it and can't contact them!”

Posted 3 years ago

“Ordered from them on 25th Feb. On 1st March tracking updated to ‘mis sort by carrier’ and hasn’t updated since. Finally got an update today on 8th March to say the parcel was being returned to Beauty Bay with no explanation why. Terrible company”

Posted 3 years ago

“I cancelled my order in just 6 minutes and they ended up telling me that it had already been dispatched. Like .. excuse me? Plus I think their browser had an issue cause I accidentally order different products than the ones that I had placed in my cart, that's why I cancelled the order in the first place. When I told them in the last email that it's impossible that it had already been dispatched and it was their fault since I immediately had cancelled, they never replied.”

Posted 3 years ago

“I have placed my order on Feb 10th and never got my items. Tracking info is not updated since Feb 18th. I have emailed 5 times to customer service and no response regarding my order. Such a bad service. My $105 is wasted. Don't buy from their site.”

Posted 3 years ago

“Still waiting for my order 😣 tracking not updating. They use herme's delivery service. No one is helping me to find out where my parcel is says it got dispatched but tracking now stuck and not updating I just want my money back now. 😐😮😴😢😢”

Posted 3 years ago

“Same issue they charged 25.00 extra (Scam!!) for express shipping showed up 3 weeks later !! Do Not purchase this item from them !!”

Posted 3 years ago

“Made an order. Said it was to be delivered in 2-3 days. I was not given a tracking number. Then when I went to message them 2 weeks later, they said it would be late.. 10 more days.. which is fine.. i understand during these difficult times there will be delays. I messaged again last week and was told that my order was re sent back to the company and that there was nothing they could do about it. Said I got a refund.. but I dont have the refund yet. I think this company is a scam and fake. Do not buy from them.”

Posted 3 years ago

“I've ordered a handful of times from them, and their "next day" delivery always takes up to a week as they use Hermes. In this most recent order its been a week and all they can say is that they're waiting to hear back from Hermes. Customer service is generally helpful; however I've rated one star as their Twitter team are so rude! After sending two DMs I got a reply from somebody called Hannah, saying "Please be aware that this is not an instant messaging service." In my opinion there's no need to be rude or snarky, particularly when dealing with a frustrated customer who hasn't received the items or service they paid for! As a result of Hannah's poor attitude it's sadly unlikely I'll bother shopping with Beauty Bay again. :(”

Posted 3 years ago

“Not possible to return faulty (Dead-On-Arrival items). Avoid.”

Posted 3 years ago

“Purchased a lip pencil - very poor quality does not draw clear crisp line just a smudgy one - complete waste of money”

Posted 3 years ago

“I wish I would’ve read the reviews before purchasing so much 🥺”

Posted 3 years ago

“Placed an order and can’t even get something as basic as an order confirmation! Seeing all those bad reviews about their shipping performance on the internet I’m starting to regret purchasing from them. I’m in touch with your CS already getting nowhere. Now, I’ve asked for my order to be cancelled - again, silence at the other end.”

Posted 3 years ago

“My order dispatched more than one month and nothing received yet! Also no updates on the parcel tracking.. I don't know if I will receive my order or it was a cheat..”

Posted 3 years ago

“Absolutely terrible customer service. I ordered something jan 13th it is now jan 23rd no tracking information. Customer service only answers Twitter DMS but takes forever to reply. I've gotten absolutely no where from with them. very disappointed.”

Posted 3 years ago

“SO UPSET WITH BEAUTYBAY! I thought I could trust them and now I cant even track my haul. Says in transit since 8th still nothing today!”

Posted 3 years ago

“Dear beauty bay, I really Am so upset with you! I really don’t want to email you guys because it takes forever to hear back from you and I need this ASAP! my name is Poppy Stevens and I have a beauty bay account and I am so so stressed out about this. I have got a beauty bay gift voucher for Christmas and activated it 2 days ago. It told me to wait 2 days for it to be used, so I did. Now I have got everything in my basket ready to pay and you guys make it so freaking complicated to use this stupid gift voucher! So It finally discounted my voucher and I still had some money to pay. So I payed and it went through into my bank. Then 10 minutes later didn’t go through my bank and so I tried to pay again on the website and now it says that I have used my gift voucher when I haven’t!! Can I please have some professional help I am so fed up with beauty bay I’m NEVER using it again!! Please please help me out! Thank you Poppy”

Posted 3 years ago

“Ordered Skinceuticals CE ferulic from Beauty Bay. Took over 3 weeks to arrive. Poor packaging. Opened it and it fizzed all over my sink ... they said they would send a replacement. Now nearly Jan and nothing despite contacting them by email serveral times - with photos of spilt product.”

Posted 3 years ago

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Beauty Bay is rated 2.1 based on 389 reviews