Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero starts if I could. My bed was late. Then, a completely different bed turned up. The bed that turned up is absolutely hideous and looks completely different to the one I ordered.”

Helpful Report

Posted 9 years ago

“THE MOST WORST CUSTOMER SERVICE EVER WHAT I HAVE EXPERIENCED SO FAR. ORDERED BED AND MATTRESS. WAITING FOR MONTHS ALREADY AND AT THE END WHEN WE FINALLY RECEIVED IT, MATTRESS WAS ABSOLUTELY WRONG. THEY EVEN DON'T THINK TO GET IN TOUCH ALL THIS TIME, WE HAVE TO CHASE THEM... STILL NO ANSWERS....BUT IF THE TALK IS ABOUT MONEY, IT WILL BE TAKEN FROM YOU IN SECOND TIME...”

Helpful Report

Posted 9 years ago

“Really disappointed with the service and product. Delivery people didn't knock on door, just put 'sorry you're not in' slip through my letterbox… the only reason I ordered through this company was quick delivery… so my daughter slept on the floor that night! They re-delivered, the delivery man bolted before I had a chance to look at the product… when I took the bed frame out of the packaging, the paintwork had chipped off in three or four places. Won't use this company again.”

Helpful Report

Posted 9 years ago

“VERY PLEASED WITH MY NEW MATTRESS FROM YOU AND THE GOOD SERVICE I RECEIVED FROM YOU”

Helpful Report

Posted 9 years ago

“I placed an order online. The next morning I get a call to discuss delivery options. A couple of weeks after delivery I got another call to see if everything was ok. I said that there had been a couple of the plastic caps that had broke, so he sent me some more. Very good customer service.”

Helpful Report

Posted 9 years ago

“Searched the internet for a good quality day bed and came across Bedstar. They provided the best price and delivered free the next day. brilliant service at a brilliant price.”

Helpful Report

Posted 9 years ago

“Lovely beautiful mattress and fantastic sleep .We have never ever slept so well the only down side is a lump between me and my wife has apeared which we have tried to get rid of it by sleeping on the lump hoping it will disperse”

Helpful Report

Posted 9 years ago

“Quick delivery helpful delivery men.Would recommend them”

Helpful Report

Posted 9 years ago

“Best mattresses ever and good service / communication”

Helpful Report

Posted 9 years ago

“Amazing next day service when a bed usually takes weeks from the bigger chains. Mattress came a day later but didn't bother us. Really pleased with the bed and the Mattress is perfect for my very pregnant partner. Would happily recommend to all.”

Helpful Report

Posted 9 years ago

“I was a little concerned buying a bed frame and mattress online however the whole experience was brilliant. Very good descriptions and photos and excellent delivery service. Thank you. I will definitely buy my next bed from Bedstar and have already recommended to my friends.”

Helpful Report

Posted 9 years ago

“Mediocre and unhelpful customer service. Delivery time was between 7am and 7pm with an estimated window 12am to 3pm. Had to stay all day un the house but was absent for 45mn. Asked to be called when courier at adress but they failed such a simple request. Delivery missed, no calls from anyone.”

Helpful Report

Posted 9 years ago

“Bought a Millbrook bed through Bedstar as they were the cheapest online retailer for the bed that I wanted. I found that communication was best through their online interactive Help tool as phone contact wasn't that great. Delivery took longer than expected as manufacturer sent mattress and not divan base but great help from Bedstar to get this sorted. I'll use this provider again as I believe they offer very competitive prices, value for money and good customer service.”

Helpful Report

Posted 9 years ago

“So far not good, ordered bed and was able to choose delivery date, no contact from them to advise it was not coming, I called bedstar and they advised sorry it won't be delivered today but it might be the next day but as they were closed on Saturday here is the number to call xpd and they will tell you if it will be delivered. So here I am waiting in for another day unable to contact xpd as straight to voicemail, so who knows when I am going to get my bed.”

Helpful Report

Posted 9 years ago

“Excellent customer service. Quck delivery, great product...so comfortble and with loads of storage. Will definitely use Bedstar again.”

Helpful Report

Posted 9 years ago

“Received mattress and Divan, but it was not the bed I had ordered, in the picture it was all white only the mattress looked the same, the Divan and headboard his black. I sent the complaints form with the pictures as of yet I have had no reply. Another problem is the fixing holes on the headboard only has two fixings, the divan and headboard is very poor quality”

Helpful Report

Posted 9 years ago

“This bed was very easy to put together, looks good and my son is very happy with it, well worth the money and would definitely recommend the bed and the service of the company”

Helpful Report

Posted 9 years ago

“Bedstar were efficient and arranged delivery as requested. The beds were extremely easy to put together (for my husband ) and came with all tools required.”

Helpful Report

Posted 9 years ago

“Really competitive price and quick delivery.”

Helpful Report

Posted 9 years ago

“The bed is very comfortable and has 4 drawers which provide adequate storage space. It was quite a bit higher than we expected which we were very happy with as I have mobility problems and find it difficult to sit or rise from anything low. I don't need to fit my bed raisers now. The delivery men were very pleasant and helpful, delivering the bed to our upstairs bedroom. Would definitely recommend Bedstar.”

Helpful Report

Posted 9 years ago

Bedstar is rated 4.0 based on 1,330 reviews