Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a regular online shopper but my experience with Bedstar is absolutely the worst transaction I have ever endured - hopeless and inept from start to finish, excuse after excuse. I ordered a mattress 8th June with specified delivery date of 14th, so they had 6 days to get it to me. No delivery 14th, eventually arrived 15th but badly damaged and unusable. Second one despatched, failed to arrive on agreed day, eventually arrived 4 hours outside the agreed delivery slot by which time I had cancelled the order. After numerous emails and phone calls and many hours spent sorting it out they eventually gave me a refund on 23rd July - 6 weeks after I had paid. They simply don't care about customers once they have your money. Yes they are cheap, but use them at your peril.”

Helpful Report

Posted 9 years ago

“Awful customer service bed never arrived as promised despite a booked delivery. Courier company informed us that the driver had finished for the day @ 5pm but we were still awaiting our delivery which had a booked slot of 12-4pm. NO help from either bedstar or Panther the courier company. Bed paid via paypal so dispute claim raised. Avoid Avoid Avoid Avoid”

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Posted 9 years ago

“Great bed and good all round service. The delivery dates and timings were well communicated. I spoke to a couple of people on the phone at Bedstar regarding my order as it had a 3-5 week lead time and on both occasions they were helpful and got back to me with an update on the order promptly. A good experience. I would order again from this company.”

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Posted 9 years ago

“Fantastic Website, fast delivery A +++++ Would recommend”

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Posted 9 years ago

“Excellent beds, first class delivery.”

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Posted 9 years ago

“Bedstar.co.uk OMG customer services. (CLUELESS) bed frame damaged And They sent me the wrong mattresse. On the website it said Spring mattresses And they sent me form mattresses rolled. so now I have to send them back and pay £40 YOU will laugh at this. they sent me a email saying they Change the web Page. Giveing everyone a choice to chose from. Befor it said Spring mattresses so customers i would think twice. How low can they go just take your money.”

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Posted 9 years ago

“Lovely bed and great service. Would definitely recommend”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“great service, very quick, efficient. good product”

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Posted 9 years ago

“Very pleased with bed and being able to choose delivery date.”

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Posted 9 years ago

“very poor services bed damaged and the website is terrible. i order a guest bed and you have a choice mattresses or none i order 2 they just send me rolled mattresses no information and now they want to charge me £40 to send back. SHAME ON YOU”

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Posted 9 years ago

“The bed is fantastic and the mattress very comfy I was very impressed my only negative was the delivery driver was asked if he could my son take the items upstairs due to my partner having surgery on his back and was told bluntly NO and left”

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Posted 9 years ago

“cant fault delivered as promised on time”

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Posted 9 years ago

“Very quick. Very professional. Very happy.”

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Posted 9 years ago

“We are very happy with our purchase.”

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Posted 9 years ago

“The bed we ordered went out of stock and we needed a new bed asap. I have to say the company were fantastic, not only did they deliver my new bed next day, but the bed I chose as a replacement was more expensive but they didn't charge me the difference. Fanantice customer service. Really above and beyond. The metal bed frame that came is better than my original choice and the mattress is super comfy. The only problem we have is getting our visiting son out of it! We will definitely be using them again and recommending rhem too.”

Helpful Report

Posted 9 years ago

“Well where to start ! Ordered bed waited weeks, lost our bed for two weeks, said bed been found after changed suppliers ! Asked us to wait in 4 Saturday's and never showed up ! Office not open on weekends ! People at head office rude ! Eventually sent us a cheque that's wrong and less ! Terrible experience !”

Helpful Report

Posted 9 years ago

“One star is being extremely generous. Whilst the product was great, it was not the right one. It was also delivered late! The delivery men did not drop it into the room of my choice which it states on their website. Having chased for over a month to get them to replace the incorrect items, they expect me to disassemble the incorrect parts, dispose of these, and then fix the correct ones. Without doubt the WORST customer service in the world, never again will I shop here”

Helpful Report

Posted 9 years ago

“After being let down by another company I found bedstar after reading some reviews I decided to place my order with them. I ordered a bedframe and paid a £15 delivery charge, as stated on there website is several places "lead time of 3-5 working days" and "3-5 days" as I'm currently sleeping on a matress on the floor thought delivery would been quick so it's not a problem. The 6th day came and still no delivery when I contacted them via email (several times) I had no response so I phoned them (several times) and was advised it was an "estimate of 3-5 days" but nowhere on the website dose it say "estimate". Don't advertise a "leadtime" if you can't stick with it?! I have since asked for a refund so I can find another company to order with (3rd company lucky I suppose) as it came to the 9th working day and still no sign of the frame turning up, I am again now having to chase them for my refund... quick enough to take my money but not quick enough to give it back! Extremely disappointed will not be recommending and definitely won't be ordering for here again as constantly chasing for something they strongly advertise they can deliver in a short leadtime, 2nd company to let me down on the same bedframe!”

Helpful Report

Posted 9 years ago

“Horrible company with zero customer service skills. They sent me ripped mattress, badly damaged my newly redecorated property and blamed every single person on Earth except themselves. Avoid by all means. I'm going to start court process against them”

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Posted 9 years ago

Bedstar is rated 4.0 based on 1,330 reviews