Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed was fine. Delivery and service were terrible.”

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Posted 8 years ago

“Agreed Thursday delivery, did not arrive! Numerous phone calls, promised arrive Saturday! Finally arrived on the Monday (damaged). Promised delivery charge refund still waiting! Could not be bothered to pursue the damage, just will not use again!”

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Posted 8 years ago

“Excellent service and product delivered, will use again”

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Posted 8 years ago

“Easy ordering process and quick delivery. No instructions to put bed together and delivery men turned up earlier than the given time which meant a quick dash home prevents 5 stars. Bed is good quality and looks great.”

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Posted 8 years ago

“We love our new mattress. It is very firm and our back problems have gone. The delivery was on time and they guys were helpful.”

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Posted 8 years ago

“For delivering the bed in one place .”

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Posted 8 years ago

“Myself and my husband love our new bed which was also a great price too. I can finally sleep more comfortable and better especially with being heavy pregnant.”

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Posted 8 years ago

“Good value for money and very efficient delivery”

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Posted 8 years ago

“Ordered a divan bed and mattress, you sent the wrong base (half a 4'6" base) to fit the mattress. EXTREMELY rude customer service person did nothing to help and just kept insisting on "photographs" to "prove it" and acted like I was a liar. Now a 3 year old could work out that a 3ft mattress does NOT fit on half a 4'6" base. Why would you send these two together as a "set" - Not rocket science is it ?”

Helpful Report

Posted 8 years ago

“Everything!! poor quality goods. However all boxes came very badly damaged and headboard of the bed was badly damaged. so asked for this to be replaced. Customer service ok but couldn't organise for replacement adequately. Delivery and collections (several attempts) didn't happen. Eventually I finally got them to take the faulty item back and requested refund to be charged £30 for the pleasure of substandard service for a item not fit for purpose, their reason for this is that they consider that I have refused delivery of a replacement item. The reason being that eventually after missing 2 appointment slots the delivery arrived 2.5 hrs late when it was pitch black and I was in a state of undress. The delivery driver did not have time to wait for me to get dressed and check the item (in the dark) so I told him to take it back to the supplier as I had previously requested a refund anyway due to the poor service. BEDSTAR consider this to be a refusal to accept, so they charged me £30. I believe this to be against trading standard rules so I have reported them to Trading Standards. Beware had the exchange of the headboard gone to plan, I was instructed that I was responsible for getting rid of the damaged headboard. To do this I would have had to hire a van due to the size of the headboard which I also feel is unacceptable. I find this tantamount to fly tipping.”

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Posted 8 years ago

“I'm still waiting for my delivery that was due last Wednesday afternoon. It's almost impossible to get through on the phones and when I have, I've been told to ring sales, not deliveries, they then tell me this is incorrect and to ring deliveries!! Shambles!! I'm very unhappy and still waiting for my delivery - no body has emailed me or rang me back.”

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Posted 8 years ago

“I ordered a mattress from Bedstar that I had seen in my local bed store. It was the first and only Online company I tried. The ordering process was so easy - thanks to Simone!! She is a credit to the company. A very friendly and helpful sales lady. I was able to get exactly the one I wanted thanks to her assistance. She even contacted the supplier to confirm I was getting the mattress I requested emailing me back immediately! I m pleased to say I even got it cheaper including a free delivery service!! Pantha the delivery company were excellent too. I was sent regular texts to confirm a time slot between 2 hours on a day of my choice again Simone arranged a day suitable!! I will definitely be ordering my next mattress in the near future.”

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Posted 8 years ago

“The customer service is absolutely shocking! Phoning customer services was a waste of time when I had queries”

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Posted 8 years ago

“Kept me informed when the bed would be delivered. Great quality, reasonable price.”

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Posted 8 years ago

“I was very happy with the headboard that I purchased”

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Posted 8 years ago

“Inferior materials”

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Posted 8 years ago

“ordering was easy, the price was right, delivery was prompt, assembly no problem and the bed looks good...!!!”

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Posted 8 years ago

“Efficient service and delivery and gorgeous bed”

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Posted 8 years ago

“Excellent delivery options. Arrived exactly on time. Friendly helpful staff. Very good quality bed. Would definitely use five-star again. Well done!”

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Posted 8 years ago

“The beds were delivered on time, the order process was simple and the staff very helpful. The delivery process was very efficient and the 3-man crew were excellent.”

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Posted 8 years ago

Bedstar is rated 4.0 based on 1,330 reviews