Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just ordered and paid online from a rival company, I was then told delivery would be a month so cancelled the order.I contacted Bedstar to explain the situation, (I needed the mattress urgently as mine had broken. My order was dealt with courteously and efficiently and because they had one in stock, delivery is due in 2 days' time, (and it's the same price as the rival firm!). I received a confirmation text then a call advising after-care deals and disposal of my broken mattress. Excellent service for sure.”

Helpful Report

Posted 8 years ago

“Ordered mid morning and it was delivered in less than 24 hours, with a phone call after ordering, texts to give me delivery slot, and a call from the driver when en route. Offered to unpack etc. Price was comparable with others and lots of choice on their website. I wish every firm was this good!”

Helpful Report

Posted 8 years ago

“Easy to use website design easy to arrange delivery date and had txt messages on the day of delivery advising eta delivery men were very helpful, the mattress was the best purchase we have made in years and has improved my health, no more lower back pain, and improved my sleep patterns. Excellent purchase.”

Helpful Report

Posted 8 years ago

“Worst internet shopping experience I have ever had. Failed to deliver first 4 times, delivered half a bed on the 5th occasion, which then turned out to be smashed and covered in diamantes which was not as ordered.Now have final part of bed but no response as to what they are doing re breakages and STILL no buttons which I have to change myself. their response was 'you can do it or wait in another 5 days'. Their customer service dept is totally shocking.They will never return calls, answer emails or chase anything. When you do speak to them, their attitude is totally terrible.Avoid this company at all costs.”

Helpful Report

Posted 8 years ago

“Very impressed with this company ordered a mattress. Delivery drivers in constant contact throughout morning to let me know when they would arrive. Delivery was professional. Company also texted and phoned the day before delivery to make sure everything was ready. Would definately use again.”

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Posted 8 years ago

“i accepted delivery of my mattress yesterday! very pleased with it, got recommended by my neighbour. thankyou for the excellent service”

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Posted 8 years ago

“well done on a great service my bed arrived this morning and now fully installed. good advice and delivery was excellent. Thanks again”

Helpful Report

Posted 8 years ago

“Dealing with Bedstar's customer service is similar to stubbing your toe while simultaneously bumping your head, spilling boiling water on your body and getting your genitals bitten by a snake. Would recommend it to anyone looking to lose his mind or too happy with his current life and looking to instigate suicidal tendencies. Well done for being the best at the being the absolute worst. If Donald Trump had a child Duterte, and Mussolini had a child with Pol Pot, and those two children also had children... that spawn of the devil would be your customer service. -10/10, avoid like the plague PS I have left a number of comments on their facebook page (Max F, you'll find me easily). If you believe this is a biased review trust me its not. Get in touch with me on facebook I will happily answer all your questions on how moronic my interaction was.”

Helpful Report

Posted 8 years ago

“I never complain online. However I really feel this company is a con. I ordered my bed and mattress under their next day delivery advertisement. I received no delivery conformation from them and had to call their office. The customer service representative (While very friendly) told me my delivery would be with me the next day and even gave me a time slot. I waited all day and nothing arrived. I called back and was told it was still on the way and the driver must be delayed. My order never arrived. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 8 years ago

“Not received my bed that was due yesterday not heard anything from the company to explain why. Courier company after I chased several times have advised me that a box was missing!”

Helpful Report

Posted 8 years ago

“Excellent products delivered on time and as expected.”

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Posted 8 years ago

“Nice bed good price but the delivery guys were early and rude”

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Posted 8 years ago

“Item exactly as expected. However, I ordered through Quidco on 21st october 2015 and have still not received my cashback”

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Posted 8 years ago

“Yet another great purchase. Lovely leather look single ottoman bed with separate mattress. Delivered when said. Really friendly delivery guys. Have bought previously from Bedstar and will most certainly be buying from you again. Great items, great price. Thankyou.”

Helpful Report

Posted 8 years ago

“My initial bed was a single divan.. the mattress was shocking... I contacted customer service,and they were brilliant (a very good service).. I chose a different mattress which I decided to pay a little extra for. So this mattress would cost £175.. which is also terrible.. I will unfortunately never use bedstar again...”

Helpful Report

Posted 8 years ago

“The divan bed and headboard looked nice but the mattress has caused back problems for myself and my partner -poor quality for the price! The company have not been of any help in regards to sorting the issue.”

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Posted 8 years ago

“We love our new bed. We feel like superstars having our velvet bed with the TV which we can bring up at the tough of a button. Good price, quick delivery and good instructions to build it.”

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Posted 8 years ago

“It was not in stock, but on the website as it was available. after one week the written, there is no bed frame. I never would use again”

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Posted 8 years ago

“Ordered for next day delivery - mattresses came three days later but you did inform me. Actual bed frames were scheduled for a 6 days later waited in for the three hour time slot but they didn't appear. I am still waiting. Your response when I said I could have been informed if the delivery was delayed as I had waited in was to tell me not to be rude. Shocking service.”

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Posted 8 years ago

“Ordered our bed after being let down by a well known bed company. The bed was delivered when they said it would be and was in perfect condition. The two gentleman carried it upstairs for me. I was delighted with the bed it is extremely comfortable and was also an incredible price. I will be ordering my next bed when needed and would not hesitate to recommend the company to friends and family. Excellent.”

Helpful Report

Posted 8 years ago

Bedstar is rated 4.0 based on 1,330 reviews