Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to give feedback on my experience from bedstar I cannot praise enough from the guys on the phone at first point who helped me arrange a surprise for my daughter who lives in Bristol to the delivery men who were beyond helpful too 5 stars to you all”

Helpful Report

Posted 7 years ago

“We recently purchased a Sleepeezee ultimate backcare from Bdedstar. and were delighted with the price (£50 less than Argos!). Delivery was made on the chosen date, with early notification of our 4 hour slot and frequent updates thereafter.”

Helpful Report

Posted 7 years ago

“Ordered Kaydian bed in middle of August and the website said it was in stock but with a lead time of around 14 days. I bought it and the website said the company would contact me once delivery could be arranged. So I waited two weeks for the email to come through. Nothing heard on the date in question so I phoned up and was told "sorry, we won't have that in stock until 16th October" I was pretty hacked off to hear that. So I patiently waited the extra 6 weeks for it to come into the warehouse. On 16th October I check the website and it now says 'out of stock until 20th November'. I phoned up and the lady at the other end confirms that date with the supplier. I'm a pretty patient person, but over 3 months wait for a bed is ridiculous, so I've asked for a refund. Without me chasing the company, I'm pretty sure I'd still be waiting for an email in another 3 months time. Very poor service. I bought a Kaydian bed with a different company today, who very kindly confirmed it was definitely in stock, and arranged for delivery in 4 days' time. Avoid Bedstar, unless you like waiting months for nothing to happen.”

Helpful Report

Posted 7 years ago

“The most appalling and unfair pricing policy that I have come across in my lifetime - £99 down and nothing, but problem after problem, to show for it.”

Helpful Report

Posted 7 years ago

“Nightmare company - charged £99 for what were, ultimately, their own failings. Unhelpful customer service - with phone calls I am over £100 out of pocket - have old bed still but now damaged. Avoid this company - please.”

Helpful Report

Posted 7 years ago

“Appalling experience. Could not get mattress into bedroom, despite same size mattresses having been in that room previously. Panthergroup were polite and dealt with my concerns. Bedstar were appalling - bed undelivered - old bed damaged and not being taken away - fridge moved and not replaced - sculpture falling off wall after they had left (had been there for 15 years with no problems). I am being charged £99 for Bedstars series of failures - bed was a week late despite being offered next day delivery and requesting it a week later. Did not come first time - no apoligies - had to sort out myself. Customer service is non-existent. I found the whole experience with Bedstar distressing and expensive and have absolutely nothing but a phone bill and a charge of £99 being taken from me - no bed - still have old one but damaged. Avoid this company at all costs.”

Helpful Report

Posted 7 years ago

“good well made bed very sturdy. Liked the overall finish. Service was great and delivered on time.”

Helpful Report

Posted 7 years ago

“Wrong colour sent, absolute nightmare dealing With customer service. Very poor quality. Do not order from here- much better deals available.”

Helpful Report

Posted 7 years ago

“Really poor quality bed collapsed when my son slept on it. Really disappointed in the standard of the bed. It arrived and the packaging was soaking wet and the slats for the bed were so flimsy it was clear the quality was weak but at 2am when my son started screaming it was clear that how poor the quality was.”

Helpful Report

Posted 7 years ago

“Lovely delivery guys could not have been more helpful. Bed is great as well had it for a week now and struggling to get up in a morning! well done bedstar”

Helpful Report

Posted 7 years ago

“excellent service from start to finish. really pleased with the bed i got delivered”

Helpful Report

Posted 7 years ago

“They did not deliver what they were supposed to and when I complained they said i should read the small print!!”

Helpful Report

Posted 7 years ago

“.worst internet purchase I ever had... I ordered a mattress, pillows and mattress protectors. It was supposed to be delivered all in one day. It came in three parts and not the day I asked for. The mattress protectors did not look like anything I saw on the web and it came cling film wrapped. It looked dirty and cheap. The ones I saw on their website (and what I thought I had ordered) were double sided with fabric and looked of very good quality. I contacted the customer service team and asked for my money back. Their comment was that I should have read the small print saying that you will get something LIKE that but not necessarily what is depicted. I told them that this is unacceptable. I was advised to send it back but I have to pay for postage which is not refundable. The customer service agent was less than sympathetic and rather rude. Do not by from BEDSTAR!!!”

Helpful Report

Posted 7 years ago

“Got some great advice on which mattress to go for and they put a special order in for me. It came quicker than expected, great delivery service and we're now enjoying amazing sleep every night since receiving it.”

Helpful Report

Posted 7 years ago

“...worst internet purchase I ever had... I ordered a mattress, pillows and mattress protectors. It was supposed to be delivered all in one day. It came in three parts and not the day I asked for. The mattress protectors did not look like anything I saw on the web and it came cling film wrapped. It looked dirty and cheap. The ones I saw on their website (and what I thought I had ordered) were double sided with fabric and looked of very good quality. I contacted the customer service team and asked for my money back. Their comment was that I should have read the small print saying that you will get something LIKE that but not necessarily what is depicted. I told them that this is unacceptable. I was advised to send it back but I have to pay for postage which is not refundable. The customer service agent was less than sympathetic and rather rude. Do not by from BEDSTAR!!!”

Helpful Report

Posted 7 years ago

“I ordered 2 mattresses and it cost me around £900 so I was expecting they will make sure everything will be fine. First time panthergroup.co.uk courier came they bring just one mattress and they did not explain why they said that I need to contact bedstar.co.uk customer service. So I did. They explain that courier did not have place in van for second mattress. So instead of rearranging for delivery they just send one mattress and the thing is they knew about day before but no one bothered to inform me about this. Courier is giving 2 hours time slot but they came about half an hour later. Not big deal. When I asked bedstar.co.uk customer service to deliver it specific time next day they said that it can not be done because courier regulates time so I needed to arrange it next week because I needed to go to work next day and there was no one at home to accept delivery next day. Second week delivery guys come bring the mattress in our house but they forgot to clean they shoes or take them off while on my carpet in the house. Thank you panthergroup.co.uk for making my cleaning my carpet for your laziness. And thing is story does not end there. I ordered to recycle mattresses but when second time they came they did not pick up second one. The thing is when I contacted bedstar.co.uk customer service they said that I ordered just one mattress to recycle. But when I said system showed just one option recycle mattress and there was no other option they said I needed to call them and to arrange that two would be recycled. From where should I know how their ordering system work specially if they know the issue they did not tell on checkout and there was no one contacting me about it. So I needed to order again recycle mattress which again cost me £39 and again wait for courier to come. So it took 3 times for panthergroup.co.uk courier to come to me house to give what I wanted and ordered. Lot of confusion I would say. To add to this story I was chared £10 for mobile charges for contacting bedstar.co.uk customer service. Big mess it was. Someone just do not know how to give excellent customer service. I hope it will help for someone to make right decision.”

Helpful Report

Posted 7 years ago

“"I will revisit this review once I get the order. They've sent me a small double mattress, 3.5 sprung unit, soft to medium worth £109.00 instead of the £400 double, medium - firm mattress I have paid for. I am currently sleeping on the sofa until this issue is resolved!"”

Helpful Report

Posted 7 years ago

“Awful! I bought an ottoman bed from BedStar which arrived with a dent in it and scratched inside. To their credit this was replaced really quickly. The second bed frame however was even worst. One side of the frame had a wobbly seam with eye-sore staples all over it. I reported this to BedStar and was told this wasn't a manufacturing defect and would have to pay £45 for collection! It clearly wasn't advertised on the website, the seam is so wobbly and badly put together if that's not a manufacturing defect, what is?! Furthermore the lid of the ottoman does not close straight. On one side it's about 0.6cm out. They take AGES to respond and are extremely incompetent. Will probably be doing a chargeback, luckily I bought it on credit card! Avoid!!”

Helpful Report

Posted 8 years ago

“Bedstar advertised a frame as SPRUNG. It was not. It was solid. They have since changed their fraudulent advert. They offered to take it back, but only if we provided for, and provided new packing for this. Oh, and by the way, - we would be charged EXTRA because the 'bundle', including base and mattress was no longer a 'bundle'. A bunch of defrauding crooks. AVOID THIS FIRM. BUY ELSEWHERE.”

Helpful Report

Posted 8 years ago

“Ordered two beds only one came no warning supposed to call with a time slot on day of delivery the delivery guy just turned up at my door one week later still waiting for other bed was supposed to come today 02/08/17 again no communication from them I had to phone them when I got through girl told me delivery people computers where down so couldn't contact me and bed would now be delivered tomorrow daughter has been sleeping on mattress on floor not happy at all another day off work waiting on delivery if it comes”

Helpful Report

Posted 8 years ago

Bedstar is rated 4.0 based on 1,330 reviews