Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't of asked for anything more, ordered Tuesday, delivered Wednesday, two hour time slot text to my on the Tuesday evening, the delivery guys were amazing, took the bed upstairs and everything, not only that they were very polite, even offerd to put covers on their shoes in the house. I'm in my new bed right now and it's so comfy. A* service, thank you so much Bed Star..... very happy customer”

Helpful Report

Posted 8 years ago

“I've been using bedstarfor several years now - almost since they started in fact. As a private landlord we use them for any replacement beds in the homes we manage as well as for our own home. The range of product is excellent, prices are always competitive and the free delivery, often next day and to any address is great. So far they have never let us down on delivery, sending a timeslot text on the specified day so that waiting in is minimised. Overall I cannot recommend them highly enough.”

Helpful Report

Posted 8 years ago

“This company did everything they said they would - contact to advise approx. delivery period, phoned agian when they were 10 minutes away. They were the only company who actually gave an indication of a delivery date before I placed an order and they stuck to it.”

Helpful Report

Posted 8 years ago

“I was very pleased with the help I received to do with this order and I have used the site before and it is the first one I think of if I or any friends require these sorts of goods.”

Helpful Report

Posted 8 years ago

“Best Price, Best Service. Will 100% recommend and 100% buy again. Thanks”

Helpful Report

Posted 8 years ago

“I have purchased quite a few mattresses from bedstar and have recommended them to all my family and friends who have gone on to purchase from them too. Their service is second to none and their prices are always excellent value and all well known brands too. I have used the bedstar site many times and the ease and simplicity is very good, I would recommend to anyone who's looking for bedroom goods, you won't be disappointed.”

Helpful Report

Posted 8 years ago

“The bed didn't arrive. We had to call to find out what was going on. It then arrived the next day but damaged. The company kept telling us we had to wait for their supplier to get in contact with them about a refund/replacement/collect of the broken bed. 4 days later and still no response about a refund. It is now over a week since our new bed should have been here and we have had to buy from another company. Contacting the credit card company to get a refund as bed star are not interested in refunding us for damaged goods. Very poor service and will never use again.”

Helpful Report

Posted 8 years ago

“I purchased a double bed from this company 20/04/2017, this is the second time I have used them. After I placed the order the communication and information from the people in the office down to the delivery men were all first class. I have never had such excellent customer service and would recommend this company to anyone.”

Helpful Report

Posted 8 years ago

“Very easy....very impressed with ease of ordering. Took less thank two minutes to place the order. Confirmation text received immediately after order placed. Liked the questions asked at end of order re accessibility. Feel very confident that delivery will be as painless!”

Helpful Report

Posted 8 years ago

“I ordered a bed & mattress (for around £1200), then i saw the bad reviews and was abit worried but it was too late so i just hoped for the best! I scheduled my delivery for 1 month away as i was in the middle of decorating.. a week before the delivery I realised the room wouldnt be finished in time so i emailed them, they replied the same day and rescheduled my delivery for another 2 weeks later.. which was confirmed by text. THEN i found out i was pregnant so everything was on hold again, i emailed them on the Friday when my delivery was for the following Monday, asking if i could postpone it one last time, they replied and did this for me! Finally my room was complete and the bed came yesterday, two guys carried it upstairs for me. The mattress was coming separately from the supplier, but i didn't know what time so i rang bedstar (i didnt want to go out & miss it), the lady rang the supplier for me then rang me straight back to say the drivers in the area now :) honestly couldnt ask for better service. The bed is crushed velvet and is perfect, SO well made, mattress is so comfortable too!!”

Helpful Report

Posted 8 years ago

“Absolutely outstanding service!! Ordered a kingsize bed Wednesday evening and delivered Friday morning. Bed is fantastic although quite complicated to put together. Quality is great. The delivery was easy and we were informed of the logistics every step of the way. Fabulous and will definitely use again.”

Helpful Report

Posted 8 years ago

“Ordered from Bedstar for the first time. A mattressordered Friday evening and was delighted to have next day delivery. The order was easy to track an we got a phone call ten minutes before delivery. The guys who delivered were friendly and nothing was a problem. We had the mattress unwrapped and fitted by 9.30 am Saturday. Absolutely faultless service from stArt to finish”

Helpful Report

Posted 8 years ago

“Email at 0930, then a Phone call 0700 to say they are nearby, delivered and assembled at 11.15 very happy!!. Seriously I am impressed with the speed of delivery and attitude of the two gentlemen who delivered the new bed frame”

Helpful Report

Posted 8 years ago

“Plenty of detailed information and selection in the range of mattresses. There were helpful pictures to help you with your choice. The website made it very easy to shop”

Helpful Report

Posted 8 years ago

“After our old mattress finally gave in so we quickly searched the internet to order a new one as quickly as possible, after a very well know company's website sent us around in circles we decided to look elsewhere. To be honest I had never heard of bedstar, I have to say after now using them I won't buy from any where else as their service was first class. We ordered the new mattress at 11:00 on the Monday morning and it was delivered at 09:00 on Tuesday morning, the communication from them throughout was exceptional with an initial email advising of an estimated delivery time received within in minutes of the checkout and two phone calls on the morning of the delivery to further advise of times.”

Helpful Report

Posted 8 years ago

“was unsure about ordering a large item online but went for it and wasn't disappointed. I was notified every step of the way right down to the precise time that the item would be delivered. My delivery day was a Saturday but a guy rang me on the Thursday evening to discuss more precise details of the delivery.”

Helpful Report

Posted 8 years ago

“Worst customer service ever! failed to deliver goods as ordered paid extra for saturday delivery waited in all day failed to delivery. Unable to contact not open saturdays!! telephoned monday to be told they failed to let the distributor know it was a saturday deliver. asked for refund informed would take 14 DAYS, absolutely appalling. WOULD RECOMMEND YOU DO NOT TOUCH THIS COMPANY WITH A BARGE POLE”

Helpful Report

Posted 8 years ago

“Ordered a Serene Mya Oak framed double size bed. Delivered 2 parts and the sprung slatted base was missing. Spoke to customer service and a friendly lady offered to look into it and she did call back. However when the missing base arrived it was King Size and Black. Phoned again and another lady just told me to write an email together with a picture of the incorrect delivery. Few days later another delivery arrived but this time is was for a standard slatted base and not sprung as I had ordered. I didn't accept it from the courier and returned it. I called Bedstar again to inform them of the incorrect delivery. Well blow my mind, today the same parcel was returned, packaging slightly damaged by now, and with writing in RED on it "Rong Parcel". This is just beyond belief and I regret having ordered a bed from them.”

Helpful Report

Posted 8 years ago

“I recently purchased a new Silentnight Mattress on line from bedstar. I ordered the product on a Sunday evening and was totally amazed when I was advised of a free of charge delivery slot for tuesday! The on line ordering process was very simple and saved me time and money trailing around shops. I received a text after the on-line sale advising that the following day I would receive a time slot after 7.00 am by text as I didn't specify a time slot when ordering as I was available all day. The next day as promised I received a text advising of an AM delivery slot. Then 10 minutes before delivery I received a call from the driver assistant advising that they were 10 minutes away. perfect service and stress free!!”

Helpful Report

Posted 8 years ago

“I was kept informed of my bed delivery and the men rang me to let me know when to expect them. Overall, extremely good and pleasant, helpful men. Just hope my delivery and informing of time to be expected goes as well tomorrow as I won't be here - a nominated, named person will be here to accept my delivery.”

Helpful Report

Posted 8 years ago

Bedstar is rated 4.0 based on 1,330 reviews