Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bedstar.... such an interesting company to work with who have zero respect for their customers. Here's a copy of the email I just had to send them.... 1.I ordered the bedframe and 2 matching bed side tables on the 29th September, arranging delivery of all goods for Saturday 15th October as this was the day after I moved home and wanted a bed to sleep on in my unfurnished property. I also have a brand new £1,000 mattress that shouldn't be on the floor for too long that needed to be put on a bed frame. 2. Friday 14th October, 2 weeks after the date I ordered and a day before delivery was due I was advised that the bed side tables were out of stock until the 21st October and I would be advised when they would be delivered after this date. I accepted this as the most important thing was the bed frame. However in hindsight I am sure you would have had visibility of stock levels way before the day before the delivery date. 3. Saturday 15th October. I checked the xdp website via the link I was provided with by yourselves. The time on the website said delivery would be between 0906 and 1206 that day. As you can appreciate, the day after moving into a home you have plenty to be getting on with and we did need to leave the house so the idea of having the bed frame delivered at 1206 was ideal. I tried calling xpd around 1430 when I still hadn't received the bed frame. No answer. I tried calling your offices and no answer (I would suggest an answering machine or some kind of IVR to advise your customers of your opening hours). At around 1630 I received a phone call from the delivery driver asking me to come and help him with the boxes. I couldn't offer any help as I had a 4 yr old in the house with me and more importantly, I am not insured to assist a delivery driver. 4. The delivery driver put the phone down on me because I said I couldn't help. Two of the smaller boxes were brought to my front door. The third box, which was the heaviest and contained the headboard was bumped down the first set of concrete steps. I was then asked if he could remove the items from the box as he couldn't lift them. I asked him to make sure he is not damaging anything. By the time the headboard arrived at the bottom of the stairs it has a mark on it and was cracked in two or three places. The delivery driver refused to take the items back and said I just needed to sign and say there was damage. I signed the form and wrote 'damaged' before my signature. 5. My partner arrived home and started to remove the frame from the rest of the boxes and found it was damaged in several places, due to the delivery driver bumping it down the stairs. The largest box clearly states it requires 2 people to lift, we had 1 delivery driver. 6. I called your offices first thing Monday morning and spoke to Beth who advised she could help me and send a new bed frame out but first I must supply photos of the damage. Re-delivery was booked for today along with collection of the next bed. I requested that the bed is delivered by 2 people due to the issues we have faced at the weekend. I was advised this would be decided by the courier company and you do not usually have issues with delivery. I checked your Facebook page this morning and after reading through several posts I do not believe this for a minute as there are a number of negative posts. 7. I emailed Beth a photo of the box which states it needs 2 people to lift. I expressed my concerns again that it needs to be delivered this way otherwise we are risking the bed being delivered again. I finally got confirmation this would happen. 8. I asked for a refund of the delivery due to the inconvenience and bad customer service I have experienced. This was refused. 9. I received about 8 emails from the courier company advising the bed frame would be collected today and the new one would be delivered. I would be given a delivery time slot, however just to add to an already poor customer experience the two delivery times are one after another which means I need to stay in from 0900 to 1725 today. I know you are aware of these issues as I am clearly not the first customer to experience this level of service, I would like to understand from you why you feel the service detailed above means I should still have to pay £30 for delivery? To break it down in terms of my time I have spent time on Friday calling you, Saturday dealing with the delivery man, which yes, was to be expected. I spent time on Monday calling your offices at 0900 and 1000. I sent emails after both phone calls and throughout the day to Beth. I have spent time writing this email this morning and have to wait in all day due to your companies poor choice in courier company (I suggest you address this poor choice of partner, fast). I am well within my right to be requesting more than just the £30 delivery charge back from yourselves. Just to add to this.... I have just had the courier turn up to collect the bed frame. One poor man on his own. He can't even physically lift the box as its a SUPER KING BED. I called your customer services and asked why you have organised for one person to come and collect a box when I sent you a photo yesterday which showed this is a 2 person job. The response I got from Beth 'you said it was a 2 man delivery...' If it takes 2 men to deliver it do you think it might take 2 men to collect it?! Beth then asks why one man seems to be able to deliver it yet one person can't collect it. Beth seems to have forgotten that I called her yesterday morning to tell her the bed is currently broken because the delivery man bumped it down about 20 concrete stairs.... She then asks me to take more time off work so they can arrange for a collection on another day. I say no I am busy all week, they say sorry that's all they can do..... I ask her why she doesn't call the courier company to ask if they can get the people that are delivering to days bed to collect the broken bed. She point blank refuses. This is the most disgusting service I have ever experienced in my life. Bedstar take no responsibility for health and safety of their couriers. They don't care about their customers and they believe in process rather than people. Shame on you.”

Helpful Report

Posted 8 years ago

“I chose the firm one, but not so firm as i expected”

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Posted 8 years ago

“Very pleased with our bed. Delivered on time which was very important as we had a relative coming to stay. Would highly recommend this company.”

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Posted 8 years ago

“Good product choice. Value for money. Quick delivery.”

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Posted 8 years ago

“The stitching on the base was poor and already coming undone. Two of the wheels looked corroded. Needed a bed desperately so had no choice but to use. Purchased through a corporate offers site and you've still not acknowledged and paid appropriate points.”

Helpful Report

Posted 8 years ago

“Bed was much thinner and of a lower quality than expected and has since broken - a main bar in the centre of the bed !! Not acceptable...”

Helpful Report

Posted 8 years ago

“Ordered bed on Monday and chose delivery Wednesday. Had email confirmation on the morning of the delivery that it would be delivered between 7am and 7pm. Took a day off work to wait in. Had people pick my children up from school so I could stay in. Bed did not get delivered. When I rang bedstar and they said it was the couriers fault and that it was in t and c's that it was not guaranteed to be delivered on the day you choose. Awful customer service. My advice is to buy from somewhere else that might be a little more expensive but has a better reputation and better customer service. Will not be buying from these again.”

Helpful Report

Posted 8 years ago

“The products look stylish. However we had a weld failure on one bed. I asked for a replacement part. However after three sets of photo and video evidence BEDSTAR stopped replying to my emails. I still have a broken bed but have a broken bed. Quick to sell but not so much on the aftersales. Disappointed. However they could contact me to sort the issue.”

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Posted 9 years ago

“Great very easy to use Quick delivery”

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Posted 9 years ago

“We ordered an ottoman bed. It was delivered on time and was brought up to our flat. Have been using the bed for 4 months now and very happy with the purchase.”

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Posted 9 years ago

“Ordered a bed frame on a Saturday and was assured delivery on a Tuesday (by email confirmation and the website). Having taken a full day off work on Tuesday, no delivery. The next few days were farcical with XDP (Delivery company) poor customer service only being matched by Bedstar's - as they had me wait at home another two times before the bed frame was actually delivered. I selected Bedstar due to its delivery service even though the bed in question is significantly cheaper elsewhere: https://www.fruugo.co.uk/birlea-kensington-sky-blue-fabric-double-bed-frame/p-4380434-10016925?gclid=CjwKEAjw5vu8BRC8rIGNrqbPuSESJADG8RV0ZHar3JYtQ8-dOadvQWlyk5zn79NI46cG67urCqG9FhoC5KTw_wcB My advice DO NOT BUY FROM THIS COMPANY. Use a competitor that is cheaper and will deliver when they state they will. Also please note I contacted Bedstar and their response was the typical T&C's with no consideration for my time of the cost for taking all this time off work. Very very disappointing.”

Helpful Report

Posted 9 years ago

“Really sturdy bed, good price, delivered quickly, couldn't have asked for more”

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Posted 9 years ago

“The bed was delivered when promised. The delivery men were very helpful and made sure it was properly assembled before they left. My old bed was disposed of and the new bed is extremely comfortable. Altogether a successful transaction.”

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Posted 9 years ago

“Lovely bedstead Great fast delivery Just what I ordered What more can you want”

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Posted 9 years ago

“Prompt delivery, easy assembly, good-looking bed frame.”

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Posted 9 years ago

“The best customer service team that took my payment, I was so stressed and didn't get their call so missed the payment deadline for the next day order. The girl was beyond helpful and empathetic. And the two beds I ordered are fantastic quality, so comfy and great for bad backs also! I couldn't recommend more.”

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Posted 9 years ago

“Good however not flexible to put rolling bed on both sides.”

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Posted 9 years ago

“Have used Bedstar twice now - both times they were great. Was kept informed of the delivery, the items were well packed and i would recommend them. Thanks”

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Posted 9 years ago

“Good prices. Delivery as stated. Driver miserable and not customer focused. Very pleased with my purchase.”

Helpful Report

Posted 9 years ago

“Am I able to swap the mattress? Had for 2 months and not getting on with it. Too hard.”

Helpful Report

Posted 9 years ago

Bedstar is rated 4.0 based on 1,330 reviews