Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company have used them a couple of times would highly recommend”

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Posted 9 years ago

“Feel I got a fantastic bargain. Quality bed. Mattress was amazing Storage 4 drawers excellent price delivery. Brilliant. Very happy customer”

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Posted 9 years ago

“Great service and a lovely bed delivery man was brill as well”

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Posted 9 years ago

“The mattresses themselves are excellent but there was a problem with the delivery. We were offered a precise "window" - which at the time was much appreciated - but it turned out that the day and time you gave were intended for the local carrier, who would receive the goods in the city. This is a long way from our address and, having stayed at home and missed a class for the expected delivery, Panthertracker were at the receiving end of our wrath which perhaps more accurately came down to a communication problem on your own part. ie we were not receiving the delivery at the time you negotiated with us - a further stage had to be arranged with Skye Express (who were themselves very prompt once they did receive the mattresses).”

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Posted 9 years ago

“I needed a fold-up bed with mattress, that had to be comfortable and speedily delivered. I achieved all of this with bed star. Great service.”

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Posted 9 years ago

“Exactly what I wanted, exactly when they promised”

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Posted 9 years ago

“Nice bed my daughters loved it”

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Posted 9 years ago

“Possibly the worst customer service I have ever had!!!”

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Posted 9 years ago

“My item was damaged upon delivery and when I called to get an exchange they said I have to send through a form with pictures and the supplier will determine which parts need to be replaced. I have said I am not happy with that as my daughter is without a bed and I am sending it back for a full refund and ordering from somewhere else. I find the return policy ridiculous and not acceptable at all. The staff are not sympathetic at all either. I do not recommend Bedstar Ltd AT ALL !!! If i do not get a full refund I will be contacting the Trading Standard Commission .”

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Posted 9 years ago

“Placed order a month and a half before I needed delivery, received an email (not even the courtesy of a phone call) the working day before delivery was due to say bed had been discontinued (they'd only placed the order the working day before delivery, despite taking my money a month and a half earlier). I've been trying to get my money back ever since (well over two weeks now). Voicemails and emails went unanswered. When I finally got through today they tell me they will process payment today. What's been the delay? I will believe it when I see it. On a side issue, I used Topcashback when I made the purchase and the cashback didn't register, so I suspect they're not exactly forthcoming with that either (had logged with Topcashback, so far they've not had a response from Bedstar). Appalling.”

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Posted 9 years ago

“Purchased an ottoman double bed and 3 mattresses. Gave details for delivery to new house for a Friday delivery, requesting afternoon. Failed delivery. Bedstar had recorded the email address and both the mobile numbers wrongly. They had called in the morning without any warning, regardless of website stating two calls would be made in advance. Would not re deliver until the Monday and required a redelivery charge.no beds for 3 days and charged for Bedstar admin errors!”

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Posted 9 years ago

“Bought a black leather small double ottoman bed from Bedstar and we are very pleased with it. Good quality and excellent value for money. It arrived on the due date. Highly recommend this company and will certainly use them again.”

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Posted 9 years ago

“Super quick delivery, Brilliant price and very comfortable bed. Would definitely recommend!”

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Posted 9 years ago

“Easy to order and pay for item but shocking customer service in the event you have a subsequent problem.”

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Posted 9 years ago

“Brought an ottoman divan bed, very well made and very pleased with the speedy delivery and the delivery guys were really helpful too.”

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Posted 9 years ago

“we found the service of a very good standard”

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Posted 9 years ago

“Ordered two ottoman style double beds for my daughters, they arrived quickly and were straight forward to assemble they look lovely in their rooms and my girls are really pleased.”

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Posted 9 years ago

“Great service and the product is perfect great quality!”

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Posted 9 years ago

“Great tv bed comfortable and good quality, swift delivery and easy to assemble”

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Posted 9 years ago

“I purchased my second double bed with mattress from Bedstar. Each time they have provided an excellent service from ordering to delivery. Very polite and helpful couriers. Good quality products. Highly recommended.”

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Posted 9 years ago

Bedstar is rated 4.0 based on 1,330 reviews