Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the bed for my adult son (35 years old), the bed I was easily constructed and is very strong. Excellent delivery service, I would purchase again from this company.”

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Posted 9 years ago

“Excellent service and very prompt delivery. Thank you!”

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Posted 9 years ago

“Delivered on time in perfect condition! Lovely quality bed. Would highly recommend!”

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Posted 9 years ago

“Excellent service. Prompt delivery”

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Posted 9 years ago

“Ordering delivery quality excellent thankyou”

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Posted 9 years ago

“Good quality bed at a great price and delivered on time. Recommended.”

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Posted 9 years ago

“Very good service A easy to use website Fast delivery”

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Posted 9 years ago

“Cannot fault them on delivery, we originally ordered a bed from George street furniture store which should have arrived in 4 weeks, 6 weeks on we were still waiting. After being told we could dismantle the shop floor one for a discount of £100 on a £900 bed we cancelled. Found these guys online and not only did we save £200 and a £40 delivery charge for the same bed it was delivered a couple of days later during a 7-10am time slot, two very nice men arrived at 9am after confirming via a phone call that it was still ok. Haven't assembled the bed yet so can't comment on the product but will once our mattress arrives from George street furniture, ordered the same time as the bed yet these guys have still beat it!”

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Posted 9 years ago

“Excellent service, fast, efficient, plus the delivery boys carried the mattress all the way to the bedroom on the second floor!”

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Posted 9 years ago

“Ordered bed for next day delivery but nothing arrived. After much difficulty managed to make telephone contact with Bedstar who instructed me to fill in complaint form which would be dealt with in 24-48 hours. This despite our old bed being collected on the next day as planned. Where do we sleep? Bed arrived next day but was faulty and another 30 phone calls to resolve as it is now Friday and no bed to use. Told factory will send replacement bed but not till Tuesday!! Again nothing arrived so tried factory direct and was advised that Bedstar had not completed the paperwork so delivery delayed till Wednesday. We hope it will arrive but not counting on it. Once we have the bed nothing else will be purchased from Bedstar”

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Posted 9 years ago

“Offered "select your delivery day" option at point of sale. I did not receive the promised phone call to arrange a delivery slot before the day of delivery (or any communication on day of delivery either!). Had to call Bedstar, who could not help and simply said it would be delivered the next day. Eventually got hold of the courier service who point blank refused to deliver on the day agreed. Was promised a call back by both Bedstar and TMs logistics, neither have called back. Shocking service, the promises made at point of sale were simply not met, and no one even attempted to arrange a delivery slot ahead of the promised delivery date. Bedstar seem uninterested in resolving the issue and getting my bed to me on agreed date. Will update if any change, but at this stage advise is very much avoid Bedstar, they appear to be happy to take your money with promises of next day delivery but have no intention of honouring these point of sale agreements. Stay well away - this is a dishonest company with no integrity who refuse to honour commitments made to customers!”

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Posted 9 years ago

“Excellent super king size bed, delivered to the bedroom. Ample storage space.”

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Posted 9 years ago

“Excellent beds, putting them together is easy - well made/designed, and excellent service.”

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Posted 9 years ago

“Not just a good mattress but excellent delivery service - cheerful men who, undeterred by Storm Imogen, found the house in complete darkness during a power cut!”

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Posted 9 years ago

“Excellent service on time at good fair price”

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Posted 9 years ago

“Great value beds with next day delivery!”

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Posted 9 years ago

“Failed to fulfil order after 3 unsuccessful attempts at delivery. Wasted holiday entitlement to wait for deliveries and incurred telephone costs of almost £20 for the number of times we had to call customer services from our mobile. To top it off the company held back my payment for almost a month making it impossible for me to budget for a bed from an alternative company. Ordering seemed quick and straight forward but fulfilment is a joke!”

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Posted 9 years ago

“Very happy with the bed. It's stunning. We shopped around in most of the night street shops but nothing was as good as this bed (and very expensive!!).”

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Posted 9 years ago

“Great service from Bedstar. The memory foam mattress is amazing totally helped with aches and pains in the morning. Would definitely recommend.”

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Posted 9 years ago

“Prompt, efficient and friendly service, thank you”

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Posted 9 years ago

Bedstar is rated 4.0 based on 1,330 reviews