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Bedstar Reviews

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

Company Reviews

Product Reviews

4.0

Based on 1,328 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Bedstar 1 star review on 23rd June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting customer service!!!!! I have ordered a bed and it was too big, trying to organise a return is like getting blood from a stone ! They keep stalling even though I’m emailing to ring me to pay them £50 for the return!! I have received no further contact despite several emails sent!!! Once I have my refund I will not be ordering from this company!! Also I will be taking to every social media site to make this known that the customer service was not at all acceptable!!”

Posted 4 years ago

“Stay away from this company!!! Courier delivery not reliable and they'll charge extra £50 for the delivery! I should have read the reviews before using them!”

Posted 4 years ago

“STAY WELL CLEAR OF THIS COMPANY , ONLY HAVE 1 YEAR WARRANTY ON BAD QUALITY BEDS purchased a bed in 2018, the 1st issue was that a double mattress that doesnt fit the bed it has to sit high on the bottom ledge , i emailed this in but no reply from them, now one by one the slats are snappping as not good quality , the bed is not 2 years old I am very careful and look after everything i purchase , i am only 9 st, looks like i will have to buy a new bed ??, as i have emailed asking about replacement slats , suprise surprise , they are going to charge me for them , i have another bed i am using and this bed i have had for 17 years andnot ONE slat has snapped . YOU WOULD THINK I BED SHOULD LAST MONGER THAN 18 MONTHS ??? BE AWARE DO NOT BUY FROM BEDSTEAD”

Posted 4 years ago

“I am fuming. Benson's let me down last minute because the bed was damaged - but at least they had the decency to call and they agreed to cancel the sale. This allowed me to order with Bedstar for a guaranteed quick delivery…. I even rang their sales person to check that the bed I intended to order was available and could be delivered in time for my guest. I was given a time slot... they had my number but no bed, no calls and no apology. Absolutely unacceptable. I would be very surprised if the positive ratings are genuine!”

Posted 4 years ago

“Hidden delivery charges. Won't be using them ahain and will order from a company that is honest with their charges.”

Posted 4 years ago

“First of all I would like to say the whole process was awful, from ordering to getting the bed in my house was absolutely draining. On the day my bed was due to be delivered I was at work but made sure my mum and sister was home for the time slot, the delivery guy called me but I missed it, within 1 minute I returned the call and he said "he's driven off" - he was so rude to me and kept on ending my call. I said to him did you ring the buzzer because my family is at home, he said No. At this point, I was begging him to go back because I needed the mattress. I also called my mum so she can go outside and speak to them. When my mum got outside they just left my mattress on the street, closed the van and told my mum they wont help her bring it upstairs. Disgusting! In the end my mum had to bring the mattress up on her own. its been around 6 weeks now and the mattress is so uncomfortable, its not as puffy, I can feel springs on my back, its a horrible experience. I would like someone to look into this complaint as soon as possible. Nicole”

Posted 4 years ago

“Hands down the worst service I have ever experienced. - Order failed to deliver, despite receiving messages telling me it would arrived that day. - Rescheduled delivery for another day. Made the team aware that I would only be at home during specific hours. Arrived when I was out. - Then charged more than 3 times the original delivery fee to get it re-delivered. Do not trust this company.”

Posted 4 years ago

“Paid for a Saturday delivery, only the slats arrived, not the bedframe itself. Appalling and unhelpful customer service.”

Posted 4 years ago

“DISGUSTING AND SHOCKING customer service! I have been waiting over 2 months for this item. Ordered 30th November. It is now 9th January. I was told prior to purchase it would be delivered by Christmas and then it was after new year. I took a day off work to wait for the item on the 7th! WAIT FOR IT!!! For it to not be delivered AND to be told that I had to wait another 1 week. Then you said you could try and source another item for me BUT have me pay the difference. No compensation! Pathetic service. DO NOT BUY FROM HERE. Cheap yes but there’s a reason for it. This is shocking customer service. You will agree I have been very patient.”

Posted 4 years ago

“I wouldn't even put 1 star but there was no other option. Furious beyond words. I ordered two single beds and matresses online on 31st December and was asked to choose a delivery date. I needed the beds for Sunday, so chose 3rd January (today) which was available. I had a confirmation email. they took my money and I have heard nothing from them since! Must have phoned them 15 times today, no response. Call is answered by a machine which asks you to chose which department. You are then put through and asked to wait and then told line is busy and you are cut off. Also emailed customer services, no presponse other than to say they have logged my issue (?) Why offer things if they are not available?”

Posted 4 years ago

“This is a word of warning to anyone about to order from Bedstar - they make a fortune from the 0844 number that you have to ring to find out where your goods are. Please also read the Trustpilot reviews of Bedstar, even if you just want to know that I am not some disgruntled Employee.. I ordered a mattress on the 2nd December as I was moving into a new home on the 13th December. 5-7 working days I was told.... I rang repeatedly on the 6th December and kept getting cut off, or disconnected (at a cost of 47p per call I later found out). I was told, yes, it won't be a problem in a very harsh and condescending manner. Then nothing for another ten days... I repeatedly rang on 17th December after sleeping on the floor for four nights, to finally get through, only to be told that no, the stock wasn't now due in until around the 8th January. I could have a different mattress delivered but I wasn't allowed to sleep on it or remove the packaging or they wouldn't take it back if it wasn't comfortable. If I wanted to cancel the order then I needed to let them know as soon as possible because they didn't want to order more stock than they needed - a bit cheeky I thought. The order was promptly cancelled and I ordered from Mattress Online and had delivery the next day (amazing service, really!!). Now, as if the whole ordering, disappointment, and refund process wasn't shocking enough, I got my phone bill today from O2 - I have been charged £19.26 for calls to Bedstar which has left an even more sour taste in my mouth. I would implore ANYONE DUMB ENOUGH to order from these guys to use their normal number of 01423 863914 and save yourself (quite) a few quid, I mean, if you really, really have to order from them.”

Posted 4 years ago

“Not happy with the mattress I'm sure it is not the right one for the bed”

Posted 4 years ago

“Created order online didn't get any kind of confirmation emails, called and they said that the order is been made and it will b delivered on time, didn't receive it and called them again they give me wrong tracking number and asked me to deal with it. Going to ask for refund I wish if I ordered from another retailer or Amazon Just save your money and time and order form better retailer”

Posted 4 years ago

“Not impressed so far! I ordered a double bed & mattress and received a confirmation email of purchase. After a week of not hearing anything any many phone calls I eventually got through to customer service who said the bed was out of stock until January. Really disappointed as this was not indicated at time of purchase. Expected to be in stock 4 weeks after order.”

Posted 4 years ago

“Very poor - 3 beds meant to be in stock and with me by the 2 December - here we are on the 11th and I have just been informed the courier has only got 1 of the 2 parts of the final bed. from the telephone system that at 9.37 says the opening hours are 9 to 5 and to call back during these hours, the lack of staff to answer the phones any way, right through to not even being able to put a complete order together and despatch it correctly. still haven't received a single call back with any information about when all the parts will arrive. Would advise against using this company”

Posted 4 years ago

“Ordered a bed last week to be delivered yesterday 28/11/19. Yesterday morning received a text with a 2 hour delivery time, between 15:29 and 17:29, everything seemed to be going well. That was until it got to 6pm and there was no sign of the bed and we'd had no comminication off Bedstar or their courier. Tried phoning both, all lines closed at 5pm. Couldn't track it on the internet either. So a night was spent sleeping on the floor. This morning tried to phone the courier to see where the bed was, machine directs you to their website, which tells you nothing. Tried phoning Bedstar, open 9am till 5pm it says, but still no answer at 9:20am. Bed turns up after 9am with a right couldn't be bothered courier who said it was his business and someone should have phoned me yesterday, jumped in his van and went. I paid for delivery and the bed wasn't delivered on my chosen day, a day I booked off from work to take delivery. Not happy about the attitude of courier but less happy at the total non existant comminication from anyone, especially when I'm paying for this appauling service.”

Posted 4 years ago

“Headboard was very badly made had use screw inserts from old headboard to secure the struts ,also had to put more staples in material on the back witch it was lacking would not recommend .”

Posted 4 years ago

“Ordered a bunk bed from bedstar. It was out of stock so offered me another at cheaper price and price matched another company. Still waiting for refund 6 weeks on...faulty bed flaking paint and offered 25 compensation and 60 through paypal (60 and you can keep bed were the words)and then reversed offer. Now asking me to get bed dismantled and return for any refund! Single mother of 3, unable to dismantle without costing me and leaving my children without a bed if I do!”

Posted 4 years ago

“The bed I ordered was promised for delivery on Thursday waited in all day to be told that it was not in fact going to be delivered on Thursday! Was told it would be delivered on the next day Friday so arranged to be at home again have waited in again only to find out that the delivery is not happening today and after speaking to the local delivery firm was informed that it was never going to happen today. After speaking with Bedstar they said it was not their fault and there was nothing they could might be able to get the bed to me by next Tuesday! Not a very helpful firm do not do as they advertised we choose this company because they advertised next day delivery could not even manage same week delivery let alone next day. Very hard to get hold of on the phone.”

Posted 4 years ago

“They delivered my bed somewhere else and said they have been delivered. The delivery company has asked the bedstar company to resend the bed, but the company does not resend it! I have no bed in two weeks now, and the customer service Rachael, really bad temper. I hope my bed can deliver to my home soon.”

Posted 4 years ago

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Bedstar is rated 4.0 based on 1,328 reviews