bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 578 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and great service”

Helpful Report

Hi Olivia Thank you so much for your lovely note. We are glad to hear that you are happy with our product and service. We at Bedworks are dedicated providing the best mattress & bedframe in Sydney and we are proud to be a local business offering custom-bed service. Thank you for supporting us. We are always excited to know and share the individual creative visions of our customers like how they are designing their room with bed frames and furniture bought. You are more than welcome to join us and share your bedroom design in Instagram and @bedworks.com.au. Thank you again and have a lovely day! The Bedworks Marketing Team

“Great service. Awesome product.”

Helpful Report

Hi Hamish We would like to thanks for your lovely note for sharing your experience in Bed works. A lot of love and hard work in our service and product and we are glad that you love it. As a Sydney base bed shop, we are always dedicating to providing the best mattress&bed with the best price. Just a quick tip, remember to put a mattress protector to your Comfort Zone Memory Foam Pillow Top Mattress keep it fresh and clean :) And you are more than welcome to share your bedroom design to Bedworks in Instagram. Have a brilliant day The Bedworks Marketing Team

“Superb customer service”

Helpful Report

Hi Alberto We can't thank you enough for your kind review of OP Deluxe Pillow Top Mattress and Bedworks service. I notice that you place the order online for our next day delivery product range and we are glad to hear that you are happy with our service. More than anything, we would love to contribute our best foot forward and share superb creative bedroom design with Bedworks product to our customers. You are more than welcome to join us and share your idea in Instagram and @bedworks.com.au Thank you again. The Bedworks Marketing Team

“I placed the order it was delivered on the promised date by very courteous carriers. Seamless! I recommend Bedworks!”

Helpful Report

Hi Cettina! Thank you so much for taking the time to share your Bedworks experience! We appreciate your review and are glad to hear that you are happy with your mattress and our service. More than anything, we would love to contribute its best foot forward and share creative bedroom design to customers. You are more than welcome to join us and share your bedroom design in Instagram and @bedworks.com.au Thanks again for being a loyal customer and writing this awesome review. Should you have any further question please don't hesitate to contact us at 1800 960 298 The Bedworks Marketing Team

“Ordered on 28/8 and still haven’t received beds”

Helpful Report

“Great bed and was delivered so quickly”

Helpful Report

Hi Schariz Thank you for your lovely review. I so appreciate you taking the time to share your experience at Bedworks. More than anything, we want to bring the Sydney bedroom design together to share the fantastic idea for every customer who wants to decor their bedroom. You are more than welcome to share your bedroom design in Instagram and @Bedworks.com.au Thanks again for being a loyal customer and writing this awesome review. Should you have any further question please don't hesitate to contact us at 1800 960 298 The Bedworks Marketing Team

“Excellent shopping experience and mattress was delivered promptly and very happy with service all round.”

Helpful Report

HI Pauline Thank you so much for your kind words. I’m thrilled that you loved the mattress and our service. The Spinal Comfort Innerspring Mattress you purchase is a good product in our everyday good price range. More than anything, we want to bring the Sydney Bedroom design together to share the fantastic idea for every bedroom design. You are more than welcome to share your bedroom design in Instagram and @Bedworks.com.au Thanks again for being a loyal customer and writing this awesome review. Should you have any further question please don't hesitate to contact us at 1800 960 298 The Bedworks Marketing Team

“top service good prices”

Helpful Report

Hi Brett ! Thank you for your lovely review. I so appreciate you taking the time to share your experience at Bedworks here in Sydney. The sleepeezee complete pop up trundle set is known as good value for the money product and an excellent choice for maximizing your space. More than anything, we want to bring the Sydney bedroom design together to share the fantastic idea for every customer who wants to decor their bedroom. You are more than welcome to share your bedroom design in Instagram and @Bedworks.com.au Thanks again for being a loyal customer and writing this awesome review. Should you have any further question please don't hesitate to contact us at 1800 960 298 The Bedworks Marketing Team

“This was a really good experience. Ordering online was painless. At the end of the order I was told 6-8 weeks delivery time, but I actually received the bed in 4 weeks (exceeding expectations). Delivery guys were punctual and helpful. And the bed itself is comfortable. Thanks!”

Helpful Report

Hi Ben Thank you so much for your kind words! We received your email and we are very delighted to hear that you are happy with our service and product. Should you have any further question please don't hesitate to contact us at 1800 870 193. Have a brilliant day and enjoy your sleep :) The Bedworks Marketing Team

“I am in love with my split base bed, excellent quality, friendly customer service.”

Helpful Report

Thank you for your kind words Lorena !

“I think the prices for disassembling/taking away an old bed (and mattress) are too expensive. If buying a cheaper bed this could increase the overall price significantly. It also took a long time to get a reply to questions online. Other than that, very good service from the delivery men.”

Helpful Report

Hi Liam Thank you for taking the time to give us the review, I am sorry for the inconvenience regarding the absent instruction of the bounty timber bed frame. As for the disassembling/taking away an old bed service, it is duly noted. We shall consider this in our next round of policy review We recently changed another online chat service provider in order to improve our live chat service. it should be better and more efficient now. Should you have any further question please don't hesitate to contact us at 1800 890 912. Have a brilliant day The Bedworks Marketing Team

“Online ordering was easy but this was let down by their inability to deliver the next day (as advertised). After some discussion they did agree to deliver at a time convenient for me. Kind of spoils the experience.”

Helpful Report

Hi Jacqueline Thank you for your honest review and thank you for trusting Bedworks proceeding your order. I am sorry for the inconvenience. Customer satisfaction is always our goal. I spoke to the sales member who handled the order to learn about more details: We do deliver on Wednesday but unfortunately, the Sleepeezee Designer Trundle Set you ordered is out of the delivery capacity for the Wednesday delivery team. We apologize for this inconvenience. Rest assured we are trying our best to improve our service and expand the delivery capacity, please give us some time :) Again thank you so much for your purchase and gave us this review. Should you have any further question please don't hesitate to call 1800 960 626 or send an email to social@bedworks.com.au Have a brilliant day and enjoy your sleep !? The Bedworks Marketing Team

“As far as i'm concerned, the website is a well written piece of prose that the actual product bears no resemblance to.”

Helpful Report

Hi Nicole Thank you for taking the time to write us a review and we are sorry for the inconvenience, In order to investigate further on your case to give you a proper response, I checked the backend and asked the sales team who was dealing with your order. You ordered on the 26-6-18 and the product was delivered to us on the 10-7-18 so took 1 day longer than the EDT 10 Business days which is presented in our website Our delivery team delivered and installed bed for you but nothing was said about the bed at that stage. You have had the bed for since the 17-7-18 but has there 's no call has been received regarding your order. Our customer satisfaction is always our goal. If there's a quality issue on the product please don't hesitate to call 1800 960 298 (toll-free) to speak to one of Bedworks members as they will provide a solution for you. Thank you The Bedworks Marketing Team

“Great bed for a great price.”

Helpful Report

Hi Alcino Thank you for your kind words! And thank you for choosing Bedworks purchasing Comfort Sleep Posture Indulgence Latex Firm Mattress - A commercial brand, Australian made and premium product. Should you have any further question please don't hesitate to contact social@bedworks.com.au or simply call 1800 940 918.

“All went smoothly”

Helpful Report

Thank you for your review Nicholas !

“Received mattress next day, item not good. will be giving away.”

Helpful Report

Thank you for your honest review, Rosemary. We replied to your product review regarding your order:). Your satisfaction in sleep is our goal so if you want to make another purchase please don't hesitate to speak to one of our sales members and we will try our best to help you Simply call 1800 960 328 (Toll Free) Have a brilliant day :) The Bedworks Marketing Team

“Ordered the bed 2 weeks ahead and specified a AM delivery window prior to the day. Received a phone call the day before saying that the bed would be delivered in the afternoon. Very frustrating when they say there is nothing they can do even when you called a week before to remind them.”

Helpful Report

Hi David First I would like to thank you for trusting Bedworks and taking your time to leave us your honest review! Regarding the delivery, we can not and never guarantee the delivery time due to the unpredictable traffic status and delivery volume. But we try our very best to accommodate customer's convenience so a text message will be sent the day before the delivery day to give an EDT window and our delivery team will contact the customer 45 mins prior the delivery. In order to give you a more proper explanation, I went thru the backend to check your order and contact the sales member who handled your case. But the marketing team had been told that no delivery time had been guaranteed. However, Customer's satisfaction is always our goal. We are planning to improve our delivery service to provide our future customer a better smooth delivery experience. Please kindly give us some time :) Should you have any further question please don't hesitate to contact us at 1800 960 328. We welcome you anytime:) Have a brilliant day The Bedworks Marketing Team

“It was fast and on the next day of order”

Helpful Report

Hi Emad Thank you for trusting us and taking your time to leave us your kind words! The Comfort Plus Pocket Spring Memory Foam Mattress has good value for the money. Its pocket spring and edge support features make it comfortable for your sleep. I am glad you are happy with your purchase:) Should you have any further question please don't hesitate to contact us at social@bedworks.com.au or simply call 1800 960 328 Have a brilliant day! The Bedworks Marketing Team

“5/5 - Very happy with the service and delivery. All questions responded on time”

Helpful Report

Hi Ngan Thank you so much for your kind words. the Comfort Plus Pocket Spring Memory Foam Mattress is a good value for the money with amazing box wall construction and pocket springs feature. Should you have any further question please don'e hesitate to contact us ! Have a brilliant day ! The Bedworks Marketing Team

“Easy to navigate. Delivery was advised the same day as I ordered, and received the next day - excellent!”

Helpful Report

Hi Narelle Thank you so much for your kind words!

bedworks.com.au is rated 4.6 based on 578 reviews