“Appalling quality. Rude. Terrible service. Refusing refund even though two thirds of the plants are dead. Planted by a very experienced, highly in demand professional gardener.
Most recent reply from ‘Robert’
We are not responsible for an incompetent person looking after the order purchased. It might be a good idea to employ a capable gardener.
Regards
Robert
Reviews and photos have also been posted on Scoot and Amazon.
As I’m sure you must be aware under the Consumer Rights Act 2015 I am entitled to a right to replacement of the plants. See below. They were not of a satisfactory quality or acceptable standard as I have shown you.
I will be contacting Trading Standards and posting my reviews of your company online if this is not resolved.
FYI
Your rights when shopping
If you bought goods before 1 October 2015, you have rights under the Sale of Goods Act 1979. If you buy goods after the 1 October 2015, you have similar rights under the Consumer Rights Act 2015.
Your purchase must:
· Correspond with any descriptions on labels, packaging, advertisements and catalogues – including photos.
· Be of satisfactory quality – ie of a standard a reasonable person would consider acceptable, given its price and description.
· Be fit for its purpose.
If a purchase does not meet these requirements, you are entitled to reject the item and return it for a full refund within a thirty days.
Sometimes you may have to wait for months for a plant to flower, and then discover the blooms aren’t the colour specified on the plant label. In this situation you will be outside of the time period for rejecting the item, but you will still have the right to a replacement of the plant for up to six years from the date of purchase”
“Horrendous company - should have looked here before buying - fig tree with one leaf, now 4 months later just a stick
They hide behind emails- saying ‘the owner says’ in answer to everything- but we know it is the owner writing- am going to escalate this until I get my money back !”
“we bought 4 birch trees from this lot last year, received and planted them and frankly nothing happened. We politely updated them and were told to be patient, and fair play 3 of the 4 finally came through. unfortunately beechwood are now refusing to refund me for the fourth tree - these people don't really put much store on customer relations and goodwill so would suggest any potential customers look elsewhere for those that do”
“I ordered a rose from here, when it flowered it was not what I ordered. Emailed the company, sent photos of Rose and label. Received a Reply and apology from Sales department, its been reordered and should be delivered in the autumn. Very good customer service .... as long as the correct rose arrives.”
“Prompt delivery well packed plant in straw, pot secured with string to avoid spillage.Healthy plant.Happt customer, although reviews from others are negative I must have been lucky, and those reviews are about trees and I ordered a shrub that may be the difference.If I'd have read reviews before ordering I probably would not have, but I'm happy with my purchase.”
“Never have I ever experienced such poor customer service, so rude and couldn’t care less I hadn’t received my item- repeatedly called me stupid for not having the item. Item eventually arrived dead- not sure if Royal Mail or Beechwood issue but they didn’t care. They threatened me in emails; have been in contact with police regarding this company and trading standards. Just glad I didn’t spend much there. Avoid at all costs”
“I wish I had read these reviews before I purchased an expensive tree from them. I t came and I followed all instructions, but the tree is dead, it is just in the same state as when it arrived with tiny tiny buds on the stem and that is how it has stayed, obviously dead before it was sent out, and you cannot get a telephone number for them we now know why”
“This is the description from Beechwood Nurseries Ltd for the tree is bought from the above mentioned place.
Silver Birch 5 / 6 ft stunning mature specimen tree, Betula Pendula, but since getting and planting , it’s hasn’t shown any signs of growth, I contacted Beechwood Nurseries Ltd in early May, I was told the tree is dormant because of a cold spring and with warmer weather that should encourage growth , so again contacted Beechwood Nurseries Ltd in the middle of May , on this occasion advised to take photo of trunk with scraping away some of the bark, again Beechwood Nurseries Ltd suggested the tree is alive and report again if nothing chang.
I reported back in the middle of June because since planting this tree, growth has been nil, Beechwood Nurseries asked for another photograph because wanted to see if I had planted it correctly. I have asked for a refund under the consumer rights act 2015. I encourage other potential customers looking for trees to be very careful with buying anything from Beechwood Nurseries Ltd , because what they described as a stunning specimen wasn’t very truthful and honest by trade descriptions.”
“I bought a birch pendula tree in March believing it was going too be a special occasion, yet since it’s been delivered and planted, this tree is completely dead, I had too send Beechwood Nurseries a photo for an example for apparently someone in horticulture suggesting it was growing, Beechwood Nurseries needs to be avoided so don’t waste your money”
“I purchased 50 hawthorn trees via eBay. They arrived 10 February '21, and I planted them by March 1st. I wrote to them on 6 April that they showed no signs of life, again on 29 April, and was told that the plants were 'dormant' and I should be patient. On 20th May, I asked for a refund as they all appeared to be dead. I was told I was an idiot to have planted them where I did (in the ground amongst grass) and that there is no refund for incompetence! Buy here at your peril. They take your money and sell you rubbish, and insult you for good measure. Avoid.”
“Passiflora dead on arrival. They claimed it was dormant. As nursery people ( check out our website - Plants Shoots and Leaves) No refund and now not responding to emails. This company gives nursery business a bad name. Do not buy from them.”
“I bought bare root small trees, shurbs, and an Acer. The Acer looked dead on arrival but the response was, its not dead its dormant.
The email correspondance has gone on for weeks and I feel they have treated me like an idiot, the Acer only cost £13, so I'm not sure why they are reluctant
to give a refund. I'm just glad it wasn't something more expensive. I definitely will not be buying from them again.”
“Ordered Hawthorn trees. When they came into leaf they were not the trees we ordered. Terrible customer service. We sent a photo and asked them what they were. No reply at all. Cannot contact them again through ebay.”
“Never buy from Beechwood Nurseries (3fatpigs)
Plants arrived half size of advertised and when I emailed was told this is policy and staff are told to send much smaller plants.
Crooks!
Don’t get caught out.
Avoid Beechwood Nurseries at all costs”
“Bought a Wisteria last year (from eBay). Was in very poor condition when it arrived. Complained about it but seller never bothered to reply. Lo and behold, it is now completely lifeless. Very annoyed that the wisteria has died and very annoyed at the lack of any empathy from this company. Avoid”
“Tree arrived 2 foot shorter than originally bought at price advertised when queried was told prices were increased so sent shorter tree!! I needed a tall tree I was advised couldn’t return so basically had to like it or lump it spent £34.00 on a tree I can’t use and it never survived the awful cling film wrap it was sent through the post with - Will not use this nursery again. NB they advertise on EBay as Beechwood Nurseries or online 3 fat pigs”
“Bought 70no 120-150 beech hedges, bushy and well rooted. My issue is the largest plants I have received are 120cm. The majority are 110-120. The smallest bringing 100-110.
When I questioned at first, I was told I had planted them to deep.
And the second time I contacted they said the overall size includes the roots.
I have worked in the gardening and construction industry for over 30 years and I have never heard such nonsense. Plants are measured from ground.
I thought it was a genuine mistake, and it turns out they are just scam artists.
AVOID!!!!!”
“I got my ordered shrubs today and am very happy with them. They're healthy, well watered, and packaged with great care. Looking forward now to planting them and watching them grow. Thank you!”
