“Read reviews after my purchase of 25 Western Red Cedar plants.... Had I read reviews before hand I would not have made a purchase... Happily I did not, they arrived well packaged, healthy and within 3 days of purchase... Can't fault them or the customer service... and will definately purchase from here again... Ignore the negativity, they are excellent”
“If I could give 0 stars I would. Ordered 100 hawthorn trees from them in April. Only 18 developed, the rest are dead. These were planted the day after delivery and all planted together. No reply when I contacted them. Complete waste of 75euro and waste of time. Never again.”
“Ordered A lilac tree from them on Ebay came as a thin 9" bare stalk in a 2L pot after nurturing for six weeks it grew strange leaves had it identified on Plant identification UK site by 93 members as a currant wrote back asking to be sent what I ordered advising of identification. Also that I had two mature lilac trees in the garden to compare the leaves to and it had spikey leaves that were thick not thin pale green spear shaped lilac leaves. They claimed they sent the other lilac trees which had been planted by the previous property owner in the mid 1980's. Their company was established in 1997. I repeatedly called over a week asking in voicemails to get a return call and made over 40 calls in a week most where the phone just rang out over the day. Emails are responded to on Ebay by Lenka who ignores requests to get a replacement and responds aggressively looking to blame rather than support the customer for the issues. I sent photos to illustrate the issue. She initially said I hadn't ordered from them. I sent her the order information from Ebay and advised her I was emailing on the Ebay page linked to the order. I wrote advising I had spoken to trading standards and was aware I had a period of up to 6 years to get a replacement item. I have spent 7 weeks on this and am relieved I have only lost £17.99. Avoid this company poor quality products and aggressive customer avoidant and dissmissive customer service.”
“Quality of product worse I have ever seen, 50 laurel plsnts were dead on arrival and looked horrendous. We planted them staraight away in the hope they would survive and we also contacted their customer service team the same day. We advised the issue and just asked the question what is the next step should they die. Their return emails were rude and unhelpful and did not provide any solution. If you value your hard earned mobey look elsewhere.”
“I wish I'd read these reviews before I ordered 5 elderflower plants. Packaging did not indicate the right way up, so box delivered with all 5 hanging upside down and 2 damaged as they had clearly been bashed about. Sent photos. Customer service told me to trim them an inch above the soil and plant - I did point out I would not pay £16.95 in a shop for a plant an inch tall and asked for refund or replacement. No response. No phone contact number. I've gone through my bank to get a refund. DREADFUL company, don't use!”
“Customer service insulting. Delivered trees via Ebay they turned up bone dry and dead. They advised me to plant them. Still dead a month later. Refused to refund. Case recalled via Ebay.
Terrible customer service and couldn’t care less. Packaging inadequate. Don’t buy!”
“Excellent healthy plant. Swift well packaged delivery. As with all the plants I have ordered over the past 3 years from Beechwood Nurseries. Great specimens. Don’t understand the negative reviews.”
“The shrubs I ordered did not grow materialise after planting them in the right conditions and properly., watering them etc... The customer representative was rude and put the blame on me suggesting the above wasn’t the case! Awful experience and a complete waste of money!! (And a waste of time effort & energy complaining as they were not interested in sorting the problem)”
“Received 5rowan trees bare root..awful,there is no root on then ,this is very disappointing as I have received some good trees in the past....and the nursery’s lose ,as I buy a lot of trees and need a lot more,
Iam not going to send them back, having read other customers reviews...will take it on the chin and buy from somewhere else.”
“My mother and I made separate orders for shrubs and hedging and every plant arrived in good health, exactly as described on the website. The packaging was very impressive and 100 laurels in 9cm pots arrived in four large boxes, beautifully stacked in straw. They are now planted out in a 33m hedge, which looks fantastic. Not a single plant was damaged, nor had any soil split in the boxes. As for the shrubs, they were also in the same great condition. They look very healthy and were the size that I expected. I will definitely use this company again and I'm delighted to be able to spend my money supporting a local business too, instead of ordering from the mainland.”
“We had bought quite a lot of plants and had been very happy with all of them until a section of laurels all died. We contacted the owner who sent his father out to see them. Long story short we have heard nothing, they have just ignored us. So I would not recommend buying from them.”
“Truly the worst experience. Creepy customer service guy called Robert who stalked me on line. After I complained about a tree I bought. When I say tree it was more of a broken twig with 7 dead leaves. Trust me when I stay. Steer clear. If you use this company..YOU WILL BE SCAMMED. Nothing as described and the worse/scary customer service I’ve ever had”
“I ordered a hydrangea a blue lacecap "Blaumiese" I received no confirmation of my order whatsoever. After 2 weeks waiting and having to contact Paypal I was informed that the plant had been delivered the previous Saturday by Royal Mail. The only plant that I received that day was a rather bedraggled pink mophead with no accompanying paperwork. Not even told where it came from. I will not be using this place again. Not happy!!”
“Upon opening them up, I noticed that they did not look to be very strong, some broken and not much root on them, mainly from the second bag. Around 200 of them have stayed dormant in the hedge line that the whole 500 are in, along with a drip watering system. I contacted "you" asking for advice? but have been totally ignored!”
“Just received my virginia creeper - straggley looking thing, covered in brown spot and blight. Terrible. How can they send such awful quality plants out? Shameful”
“Twigs and partly dead plants arrived. See photos! Customer service didn't want to know. They are trying to remove all negative reviews from the Internet! Just read through the 3fatpigs (another trading name for this company) reviews on all the trusted review sites.”
“Please stay clear of this seller!
Would give them 0 stars if pssible, absolutely terrible customer service. I ordered 5 bare-root shrubs, received 2 proper stems and a few twigs, and 80 % of the lot failed to revive, despite best efforts with rooting powder etc.
When asking for replacement or a partial refund, I was met with utter disbelief (as they never have this problem, apparently) and silence thereafter. No refund or replacement despite numerous emails sent since.
Utterly disappointed.”
