“DO NOT USE - Ordered 2 Euonymus Europaeus with pink berries and paid extra for the pink berries version £25.99 each and have been sent 2 with deep red berries which I could of got at half the price, have emailed and phoned and they just pickup and put down the phone - criminals”
“I ordered two 5' bare root Himalayan beech trees. I was shocked to find two 5' long twigs with literally pencil thin stems and zero branches. If they survive which I doubt because the root system is virtually none existent it will take years to resemble anything close to a tree. They should not be trading. I blame myself for not researching better. Judging by the comments on this site it would be a waste of time trying to recover any monies. EXPENSIVE TWIGS”
“Just received 5 shrubs from beechwood nurseries, very disappointed with the quality of the plants and the packaging, however I will plant them out and see what happens. As you can imagine I will not be ordering anything else from this company.”
“Rubbish ordered a Acer plant dried up and leaves falling off packaging was shocking wrapped in old brown paper customer service is shocking in dispute over refund wished I read reviews first avoid at all costs !!!!!!”
“Terrible company. Wish I had seen all the bad reviews before ordering my Rowan tree. Contacted them for advice because new leaves coming out then shrivel and died. Sent photos and they initially said it looked dried out. My confidence in them dropped after I said garden was watered twice daily in warm weather and they then said it was too much water ???????
They had previously said it was a hungry tree and their website says to keep it moist.
Several messages back and forth, all very polite , so I asked for a replacement ( before I read bad reviews) and they just insisted we had over watered and then silence.
Do NOT believe their guarantee about wanting customers to be 100% happy.
All lies from the reviews I have read,
Should be removed from EBay”
“I too am very angry with this company. I ordered a fig tree from them. The heading said "Ready to fruit large fig tree" so I paid £20 to receive this fig tree. The picture they had on there was a bunch of figs on a branch so I dont know what to expect but I new I was going to get a plant ready to fruit healthy something. I received a big long box which I thought oh ok large it is ok but when I opened it I was shocked to look at a twig 25 cm long and thin as a match stick and 3 yellow small leaves with rust marks on the leaves. I could not believe what I was looking at. This will not fruit its a stick. I though ok I will plant it and hope for the best. Maybe Im wrong? Maybe sticks do fruit? Everyone reading this must think the same as I did. BS. The twig was dead the next day although I planted and gave water. The leaves dropped off it the next day. I took a pic and sent it to the seller. He said "I did not state how large the tree will be?" How rude can you get. I requested a return he accepted but sent me a message saying "I will have it back but will not refund as it will not be in original packaging? I thought what? So here I am expressing my feelings and warning people to avoid this company.”
“Tree arrived in a terrible state , and only 1 branch or limb and should have had at least 6 or more , rude and rubbish customer service from the owner of 3fat pigs BEECHWOOD NURSERIES LTD
,, DO NOT USE THEM AS THEY DO NOT LET YOU RETURN OR GIVE YOUR MONEY BACK”
“I ordered a 2L purple giant passion fruit plant 3 weeks ago. The plant arrived but it was tiny, just in a 0.5L pot. I contacted the company to ask why i wasn't sent a more mature plant as advertised & was told that the pots were all different sizes and I was sent the biggest one. What a nonsense! Plants are advertised by pot size to indicate their maturity, therefore you pay more for a bigger specimen. I told them i wasn't happy with this and they said I could return. I asked for a return postage slip but they told me they 'don't have a contract with a courier company at the moment'. An online nursery! I replied and told them that i wouldn't be paying the return costs myself for an item that was mis-sold to me and they just stopped responding. Awful service, awful company.”
“I have tried to cancel an order as I decided to buy locally (stupidly didn't realise this company is based in NI). They will not answer the phone and you cannot send an email using their website email form. I am very annoyed (mainly with myself for not checking the reviews). DO NOT USE THIS COMPANY.”
“DO NOT deal with this company. Poor quality plants (leaves diseased) and dreadful customer service. Tried to complain to company before writing bad review, but their response was blunt and totally unhelpful! Wish I’d read other reviews first, then I wouldn’t have bought from them!”
“Dreadful service avoid this nursery at all cost. Was sent a diseased virtually dead tree and they have done nothing to apologise or remedy the situation.”
“Ordered an azalea, brilliantly packaged - no damage and better than I expected as I've never bought plants online before.... really impressed that I've ordered some more 😁”
