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Beer Hawk Reviews

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Beer Hawk 5 star review on 23rd August 2017

Beer Hawk 5 star review on 21st August 2017

Beer Hawk 5 star review on 14th August 2017

Beer Hawk 5 star review on 11th August 2017

Beer Hawk 4 star review on 10th August 2017

Beer Hawk 4 star review on 19th July 2017

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect delivery was made of the second part of my order. A duplicate of the first order was delivered. Correct order was not delivered till after the incorrect delivery had been collected so spoilt a Christmas present being given on the correct day.”

Posted 7 years ago

Gillian, Thanks for the review and it is appreciated. We aim to give a perfect service from start to finish and sadly on this occasion it went wrong. We have since reviewed and changed processes to ensure the same does not happen again. Cheers Stu

Posted 7 years ago

“The beer was either overpriced and a box of it went missing. Still not delivered SO BASICALLY NOT GOOD”

Posted 7 years ago

Hi, Thanks for the feedback and apologies for the issues you have faced. I will be looking into this and taking forward to ensure the same does not happen again. Cheers Stu

Posted 7 years ago

“Ordered 11 beers, after four days received only six. Costumer service didn't bother to contact me. Overall very disappointing.”

Posted 7 years ago

Hi, Apologies for the issue you faced and I have ensured this is resolved and looked into. Cheers Stu

Posted 7 years ago

“Checked website for the beer in wanted,said it was in stock, order went through ok. Order arrived quickly however one of the beers i ordered wasn't in the box,range up to enquire was told I had been assigned the item but was now out of stock,onlying saving grace was given refund without question, would be very reluctant to use again.”

Posted 7 years ago

Hi, Appreciate the review and apologies that there was an issue with 1 item you ordered. We resolved quickly and hope to see you again. Cheers Stu

Posted 7 years ago

“Second time shopping with Beer Hawk and unfortunately the second time I've had issues. First time they didn't have items that I wanted in stock but to their credit did let me know before dispatch and refunded me for those items. Unfortunately with my recent order I didn't receive 2 items that I ordered and wasn't notified. This means that if I hadn't been keeping track or the order was being delivered as a gift, then I would have lost out of the money that I paid. To their credit, delivery was much quicker than expected and they did give a delivery window. Unfortunately the courier didn't actually ring the bell and just left the box of beers on my doorstep for me to find when I went out. Beer Hawk did also refund the items which I was missing straight away and gave me £5 worth of tokens, but after the service I received and the basic delivery cost being £5, I won't be using them.”

Posted 7 years ago

Simon, thanks for the review and feedback. I will take your comments and review what went wrong and also ensure our courier is made aware of the correct procedures. regards Stu

Posted 7 years ago

“Beer missing in my order. Took ages to arrive. Generally an awful service and experience.”

Posted 7 years ago

Lee, Appreciate the review and apologise for the issues, we are looking into what slowed the delivery down and ensure processes are in place to avoid in the future. Cheers Stu

Posted 7 years ago

“on ordering my purchase, I was informed that the payment hadnt been successful therefore |I ordered again , to be told again that the purchase was not successful. I then abandoned the purchase and bought from an alternative source. Within 2-3 days the beer from beerhawk was delivered , two boxes and the money debitted from my account. I will not be purchasing again.”

Posted 7 years ago

Hi Thanks for the feedback and that's not a great start at all. I am looking into what the issue was and why - we will come back to you regarding this. Cheers Stu

Posted 7 years ago

“Be very careful ! A number of bottles are only 330ml and NOT a full 500ml ! ... Not what you expect from someone trying to capture your business ! ... Also one of the bottles I received was 330ml in size when in fact I ordered a 500ml bottle ! ... I was offered what amounted to free postage (worth £5.00) on my next order for beer which is a tad overpriced anyway !! Wont be using again !”

Posted 7 years ago

Simon, Many thanks for the review and feedback, we apologise for the issue in bottle size and this was down to receiving the incorrect stock. We know this has now been resolved and do hope to see you again soon. Cheers Stu

Posted 7 years ago

“So I ordered the Beer Hawk Advent calendar back in September for delivery early October, beer hawk contacted me to say due to a problem with the supplier it won't be delivered in time. A month later the beers where delivered. So on to the beers themselves. I must admit I expected more. Every bottle was a small bottle, all the cans 330mls it's a other of money to pay for 24 small bottles and cans. It worked out £2.70 a bottle. Or even worse £2.70 for a small can! I don't think it was value for money and I won't be getting the calender next year.”

Posted 7 years ago

Matt, Thanks for the feedback on the Advent Calendar. We are taking ALL comments seriously and evaluating the calendars and looking at ensuring we improve the offering next year. regards Stu

Posted 7 years ago

“Beer selection good. Got a partial refund and was not told why. customer service said "it's for beer out of stock" I'd figured that much out and wanted to know which. When I got the answer the price added up to double what they refunded me. They refunded me the rest when I explained but I shouldn't have to check and follow up on that sort of stuff.”

Posted 7 years ago

Hi, You are right - we should have contacted you to update you and we have now improved the process to ensure this does not happen again. Sadly we had a minor issue where stock was showing as available when it was not and this is being investigated. Regards Stu

Posted 7 years ago

“At first I was impressed with Beer Hawk. I wanted to purchase some beer for my husband for Christmas. I told them the sort of beer he likes and they selected based on this information. I heard nothing for a few days after I approved the choices and had to chase them up, worried my order wouldn't arrive before Christmas as at this stage the order hadn't been finalised and paid for. After they got back in touch with me, I ordered and was told a delivery date, which was ok as my husband would be at work. I was informed I would be sent an email when the order was dispatched and I would receive it the next day. Two days after the date due for delivery and I had still heard nothing. After three unanswered phone calls and an unanswered email, I finally spoke to someone on the phone and was told my beer was due to be delivered in the next hour. Great, seeing as my husband was in and the box had Beer Hawk written all over it. So much for the email saying it had been dispatched - I never got one. Won't be ordering from this company again. Too much hassle.”

Posted 7 years ago

Steph Many thanks for your review and please accept my apologies regarding the delivery. I can assure you that you should have received an email and the courier should also have been in touch to confirm delivery. We have now improved our process and hope to see you again in the future.

Posted 7 years ago

“Ordered the Perfect draft system which was on offer with 2 kegs prior to xmas. The price was a lot lower than other suppliers particularly when you add in the 2 kegs. The delivery service by UK Mail was dreadful. One keg was left on the drive in the rain at around midnight ( found by accident next day) and the driver had faked my signature to state it had been delivered on time at mid-day. At this point I didn't know if the other keg and the more importantly the perfect draft machine had been stolen from the drive. UK mail were useless. I Received an email to say the machine and the keg were to be delivered xmas eve. Only the machine turned up!! the keg arrived between xmas and new-year. The machine and beers are great however lots of cold beer was needed to wash out the foul taste UK mail had left in my mouth. Great beers, Terrible delivery!!!!! not even an apology!!!!”

Posted 7 years ago

Andrew, Apologies for the issues faced and we are looking into what occurred and taking this forward to ensure we put processes in place to combat this happening again. Regards Stu

Posted 7 years ago

“Beers were lost by courier. After several weeks gave up on order but did get full refund.Excellent concept with good product range but if order not delivered not a lot of good.”

Posted 7 years ago

Jane, Thanks for the review - we work hard to ensure these things do not happen and apologise for the issue. regards Stu

Posted 7 years ago

“Ordered the world lagers for my fathers birthday. When he opened it. It was the wrong order; it turned out it to be a keg. Very disappointing. Was not offered a refund. O my beer tokens. For which I have still not received the confirmation email of these tokens nor how to use them.”

Posted 7 years ago

Amit, We made a mistake and sent the wrong order. I am aware this is now rectified and apologise for the issue. Regards Stu

Posted 7 years ago

“I'm left disappointed, don't get me wrong the beer selection is fantastic , and other items like beer tokens are great , but if you want the delivery correct, or organisation they are lacking , Unfortunately I have order one order 3 times now to get the items on the list, to be fair to the team they have sent the missing beers out (the ones they actually have in stock) but just is getting tiresome going around in circles I'm disappointed because I really want to like beer hawk they have great products like beer advent calander etc. But with every item I have ordered there has been unacceptable shenanigans. Beer advent calander was late GIFT card didn't work had to email Order wrong 3 times and some items out of stock Late beer can has massive dent in it It's the attention to detail which is bringing down a otherwise fantastic website and selection of beers at great prices Hopefully you will get your at together so that you can elevate yourself to a professional level I have ordered about 150 to 200 worth of beer but until deemed otherwise worthy of my money I will be using other websites sorry I really want to like your website so step your attention to detail up and it will make a huge differnce What I must say is the help I have received has been useful”

Posted 7 years ago

Oliver, appreciate the feedback we honestly do. We know that we sell a great range and that is going to improve. We also know we let you down and have to tighten our processes and hold our hands up that we failed.... We are putting processes in place to ensure that we know the issues before the customer notifies us - that way we will put it right before it becomes an issue. We hope to see you back at Beer Hawk soon so that we can show what we have done.

Posted 7 years ago

“Although I was satisfied with the product I was disappointed with the service from Beerhawk. I was promised delivery of the beer dispenser in plenty of time for my wedding on Christmas Eve. Unfortunately the dispenser did not arrive until 30th Dec. If I had known it would have been a week late I would not of ordered it.”

Posted 7 years ago

Phillip, Thanks for the feedback and apologies we let you down with the delivery. We have learnt from our mistake to ensure that the same does not happen again.

Posted 7 years ago

“Only two of the three ordered items came had to contact them to send out the third. Over two weeks for delivery so got it for the new year when it was promised for Christmas”

Posted 7 years ago

Benjamin, Thanks for the review and apologies for the delay. We now know the problem that occurred and can assure you it is fixed and will not happen again.

Posted 7 years ago

“Placing an order for subscription on Dec 7th, after making four calls which no one responded to answering back, I was told the first delivery would arrive before Christmas. Fri 23rd they arrived. By then my husband who the surprise gift was for was home and signed for the package as I had to take our kids up north for a cousins birthday party. Very disappointed with service. Also would've expected a more interesting way to package the delivery as it was a pre Christmas delivery and also our first from Beer Hawk.”

Posted 7 years ago

Hi, Thanks for the feedback and your comments are all reviewed. Apologies for the courier issue and we always work hard to ensure there are no issues. Sadly we have no alternative packaging for Christmas. Cheers Stu

Posted 7 years ago

“No problem with the beer delivery very poor ordered a crate of German beer 3 weeks befor Christmas as this was a present for my sons I was worried that a few days before Christmas it had not arrived so contacted Beer hawk I was told it would arrive but it did not it arrive until after Christmas I was upset by this as I had been promised it was going to arrive”

Posted 7 years ago

Catherine, Thanks for the feedback and apologies we failed you on delivery. We aim to dispatch in a timely manner and clearly let you down. We hope to see you return to show you that we are slick and mush faster ...

Posted 7 years ago

“I was very pleased with the selection of beers that BEERHAWK had. My favorite (Stone & Wood from Australia) is not in stock very often so I ordered it when I saw it available. I was pleased with the delivery time, although I received no confirmation of shipping or guaranteed delivery time. When I opened the case, I found that I only received 1 of the 9 S&W in the box. There was no attached receipt to reference. When I logged onto my account, there was a note by my order saying there was a service issue but it had been resolved. There was no communication of this and it hadn't been resolved. After calling customer service on 4 separate days and pleading my story, 8 was finally refunded. I really wanted to like BEERHAWK but after the mishap of the order I will attempt to order unique beer elsewhere.”

Posted 7 years ago

Kayla, Thanks for the feedback and apologies for your issue. Sadly we have let you down on this occasion and I can assure you that we hold our hands up and acknowledge this. We can assure you that processes are in place to ensure this does not occur again.

Posted 7 years ago

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Beer Hawk is rated 4.4 based on 5,758 reviews