Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the beer keg was off so gone in the bin.”

Helpful Report

Posted 7 years ago

Louise, Oh No ! that's not good... Please contact our customer services as this can easily be rectified.

Posted 7 years ago

“Hi beer hawk..was a beer short on my xmas order..order number 100123092..i have emailed twice before about it Could i please be refunded Thanks”

Helpful Report

Posted 7 years ago

Noleen, Thanks fro the review and apologies for the shortage. I can see that you have now been refunded and this will be with you in the next few days.

Posted 7 years ago

“Order wasn't properly filled. Only half what I ordered arrived. I repeatedly emailed for them to send me an updated invoice as there wasn't one in the box. This fell on deaf ears. Very disappointing service all round. Won't be ordering from them again. A shame really”

Helpful Report

Posted 7 years ago

Ross, Oh thats not good and I can assure you this will be looked at with the team in the office and the warehouse to see where we went wrong. Regards Stu

Posted 7 years ago

“I ordered 6 beers for a stocking filler for my husband before Christmas and only 4 arrived without an explanation. I had to call them to find out what the problem was. They also got the delivery date wrong. It's not the first time I have had problems with Beer Hawk. I wont be using them again. I am now getting beer for my husband from a very good local supplier who have just opened in our town and are from Belgium. They are a little more expensive but worth it for the peace of mind. Sorry Beer Hawk - but you need to do better.”

Helpful Report

Posted 7 years ago

Yvonne, Many thanks for the feedback and we do appreciate it. Sadly on this occasion we got it wrong and have processes in place to ensure the same does not happen again. Kind regards Stu

Posted 7 years ago

“My beers have never arrived and everyday the delivery date moves forwards one day?? I'm very confused”

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Posted 7 years ago

Kirsten, Thanks for the feedback and apologies for the issue, we are looking into what went wrong and this will ensure it does not happen again.

Posted 7 years ago

“To the uninitiated your product is attractive however your website makes no clear link between a keg and the appropriate kit required to consume the contents- leaving first timers with a keg that can't be consumed! I would not buy this product unless I was a seasoned keg buyer and owned a £200 draft lever-”

Helpful Report

Posted 7 years ago

Gordon, Thanks for the feedback and we agree and are looking at changing the website to make it a little more obvious.

Posted 7 years ago

“Money was taken from account on order receipt and this was well before despatch/delivery (unlike say Amazon). Delivery was then late and with several false promises. It did finally arrive and a good selection thank you.”

Helpful Report

Posted 7 years ago

Stuart, Thanks for the comment and it is appreciated. We are constantly looking and reviewing our processes to improve the customer experience. We are getting there and take all feedback seriously.

Posted 7 years ago

“Delivery unsuccessful thus far. Discount button did work when ordering but then charged full price.”

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Posted 7 years ago

“I ordered 4 kegs of Leffe and a beer chiller/dispenser. This was on special offer with pre Christmas delivery I still await 2 kegs of Leffe on 30th December This is despite two telephone calls where I was assured the remainder of my order was in the warehouse or on its way I was promised contact from customer services but have heard nothing The purchase was intended as centre piece for Christmas and New Year celebrations The partial order I have received is terrific but the ordering or delivery service needs to be improved”

Helpful Report

Posted 7 years ago

Thank you for the feedback, i have taken on board the points and will be looking at this with the team and warehouse. Cheers Louise

Posted 7 years ago

“Where to start! Online account that you can't access... answering service before Christmas with no real idea where order was. Sent kegs but useless without draft machine... blaming UKMail for damaging unit, no correspondence, no updates and happy to blame anyone without accepting responsibility. Clearly can't cope with high order levels, don't really have a working e-commerce platform (other than taking your money!) and a poor service culture! AVOID at all costs.”

Helpful Report

Posted 7 years ago

Hi - Thanks for the feedback, we take it seriously and can assure you that we hold our hands up if we make a mistake - and we have made a few ! We are looking at our processes to ensure the same does not happen again in the future.

Posted 7 years ago

“messed up order and delivery twice in a row. shame because it would be a good place to get beer from other wise”

Helpful Report

Posted 7 years ago

Mark, Thanks for the email and apologies that our courier failed you on both occasions. We are carrying out a review to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“It took 3 emails to get the second half of my order delivered to me. I won't be ordering from you again.”

Helpful Report

Posted 7 years ago

Susan, Sorry for the issue in getting the order to you. We have looked at the reason and can assure you the same will not occur again.

Posted 7 years ago

“Over a week to send.ignored my email amd recieved notificationy shipment had been sent after I had recieved it.”

Helpful Report

Posted 7 years ago

“I placed an order for Christmas presents on Dec 4th. One of my 8 items ordered turned up 8 days later with no info on where the rest of it was. After 3 phone calls and 3 days later, they told me the rest had been damaged in transit and they would reorder for me immediately. A week later after 2 more calls and too late for several of the presents the rest turned up undamaged but missing 3 items. At this point I requested a refund on the missing items. I'm yet to receive the refund. Very disapointed.”

Helpful Report

Posted 7 years ago

Nikki, We didn't do well in getting the order to you and apologise for this. We have reviewed all our processes since and have new procedures in place to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“Very disappointed with the advent calendar. Firstly the majority of the top 3 rows had nothing behind them because they had dropped to the lower levels of the box. The variety of the beers was rubbish. Mainly pale ales and saisons only one stout and no porters. One of the bottles was 3 months out of date! Makes me think it's just a gimmick to get rid of your summer stock with the lack of dark beers. Expensive waste of money!”

Helpful Report

Posted 7 years ago

Shaun, Apologies for the issues faced. We are reviewing the advent packaging to ensure the same does not happen again. Regards Stu

Posted 7 years ago

“Such rubbish customer service. I understand xmas is a very busy time, but generic emails are rude and offensive when responding to customers with queries. I don't think you should take money until you know when the order will be despatched. It's not ok to say "you're order is all ready but ican't tell you when it'lol leave the warehouse" - bit of honesty and up front chat would make world of difference”

Helpful Report

Posted 7 years ago

Jacqueline, Thanks for the feedback and I agree totally. We are looking at what went wrong and how we can make the customer experience better. regards Stu

Posted 7 years ago

“This was a gift, and the gift card message was not included, and our friend did not know who it was from, until we contacted him.”

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Posted 7 years ago

Frank, Thanks for the feedback and we made a mistake and apologise for this. We have changed the process and this will not happen again.

Posted 7 years ago

“I ordered a quak gift set and a mystery box. The order came promptly, however the mystery box is meant to contain 15 beer. It only had 10 in. I called customer services and spoke to someone and heard nothing back. 1 week later I called again and spoke to someone and heard nothing again. I called back again the next day and there was no record of the earlier calls. Again I have had no response. This is a Christmas present. I'm really disappointed. Customer services have been friendly but done absolutely nothing to resolve this matter!”

Helpful Report

Posted 7 years ago

Rebecca, Sorry for the issues you faced and we are looking into what we did wrong to ensure it does not happen again.

Posted 7 years ago

“The beers and selections are great, but the logistics and courier partner are frustratingly bad. Items were missed from order and order shipped very late, had to chase customer services after 2 weeks to get the order sent at all. I can't recommend Beer Hawk until they improve the warehouse shipping and use more reliable courier service.”

Helpful Report

Posted 7 years ago

Andrew, Thanks for the email and I can assure you we are taking this forward to look at what occurred. Regards Stu

Posted 7 years ago

“My comments are not to do with the beer supplied but with the delivery. My last two deliveries were left on the doorstep in full view of anyone passing. In the case of the most recent delivery the parcel was left on Friday lunchtime and as we were away in London was not picked up by us until Sunday afternoon! Other delivery firms either hide the parcel or leave it with a neighbour. I have notified Beer Hawk about this as unless I can be guaranteed that the delivery practice is to be improved I will not be placing further orders.”

Helpful Report

Posted 7 years ago

Fred, Many thanks for the feedback and we are looking at our courier processes to ensure this does not happen again. Regards Stu

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,758 reviews