Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent selection and price but delivery was slow.”

Helpful Report

Posted 7 years ago

Thanks for your review - sorry there was an issue with the delivery of your beers when we were let down by one of couriers. It is infrequent when this happens & apologise your delivery got caught up in the issue. Hope you enjoyed your beers when they arrived. Cheers, Hannah

Posted 7 years ago

“The beers were excellent but the first keg around 75% in was cloudy meaning that the last 2 pints were undrinkable.”

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Posted 7 years ago

Thanks for the review Peter - sorry there was an issue with the last couple of pints in your keg. The mini kegs are cask conditioned & this is sometimes the case if they get a knock or moved it stirs it all up. I hope the other was a little more settled. Cheers, Hannah

Posted 7 years ago

“Great beer selections, speedy delivery, but poor customer service on the phone if you happen to have any issues. Lady I spoke to was very rude!”

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Posted 7 years ago

Thanks for your review - glad your beers arrived quickly & you are liking the selection. Sorry there was an issue with your conversation with our Customer Service Team, this is not the norm by any means. I hope future contact with us is more agreeable. Cheers, Hannah

Posted 7 years ago

“Delivery of 4 kegs, happy with service however packaging looked like it had been thrown around and put back together with half a roll of tape. I expected to find my goods damaged but luckily they were not fragile and survived.”

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Posted 7 years ago

Thanks for your review Chris - apologies there was an issue with the boxes for your order. We have been trying different packaging for the kegs, but this obviously didn't work. We have made some more recent changes to the packaging, so I would hope there wouldn't be an issue with future orders. Cheers, Hannah

Posted 7 years ago

“General good range of beers but delivery its taking to long .Every time I have to contact beer hawk to find out whats going on with my delivery I hope they will improve delivery service because is very poor .”

Helpful Report

Posted 7 years ago

Thanks for the review Sebastian - I understand there was an issue with an order you placed in November last year, but we have vastly improved our delivery service since then & are continuing to improve the service with a change of courier package shortly. I'm glad you like our range of beers & hope you give us another chance. Cheers, Hannah

Posted 7 years ago

“Quite disappointed that the item I bought was heavily discounted a week later.”

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Posted 7 years ago

Thanks for your review Amanda - as discussed with you direct it is unfortunate that when buying anything you do run the risk that a few weeks later there could be a discount available. I am sorry for your disappointment, but hope you are still enjoying your purchase. Cheers, Hannah

Posted 7 years ago

“Beers and customer services from BEER HAWK fine. Just the delivery from UK MAIL v poor said they had delivered when the hadn't then admitted there fault. Beers delayed by 10 days!!! Maybe a follow up call email?”

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Posted 7 years ago

Thanks for your review Mike - Apologies for the issue you had regarding your delivery. As requested I have tried to contact you. Would be happy to help if you give us a call back. Cheers, Hannah

Posted 7 years ago

“It would be really nice if I could just buy some beer from you without having to receive such a ridiculous number of emails. As a result of a single purchase I have received 9 emails in total. Please, please, leave me alone and let me enjoy my wonderfully selected and enjoyable beers in peace.”

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Posted 7 years ago

Thanks for the review Bobby - really sorry we've spammed you with so many emails. I have passed your details on to the marketing team to make sure you are taken off our list. I do hope you enjoy your beer though! Cheers, Hannah

Posted 7 years ago

“No complaints with the beer - just the delivery. Although I completed my full delivery address on my account, the company name was omitted from the delivery label on the box. This resulted in the package being dropped at a company across the road. Luckily this is a small trading estate and the recipients knew me and dropped the package over to me. A bit poor realy.”

Helpful Report

Posted 7 years ago

Thanks for the review Roger - apologies there was an issue with your delivery, but I am pleased you got your beers. I will pass on your comments regarding the company name not being included so we can address this for future orders. Cheers, Hannah

Posted 7 years ago

“Ordered 18 beers (9 different styles, 2 of each) for a business event, arrived promptly. Unfortunately 2 of the beers were missing and when I contacted the customer service team I was issued a refund immediately. Unfortunately as this was for an event a refund is not what I required, and i was not given the option of the 2 missing beers to be sent out. Quite a let down for a company with such a great product range.”

Helpful Report

Posted 7 years ago

Thanks for the review Luke - Sorry there was a problem with your order. When it is just a couple of bottles that were missed we issue a refund as standard. If you'd let us know you specifically needed the beers we could have arranged to have them sent. Sorry there was some miscommunication, but I hope the event still was a success. Cheers, Hannah

Posted 7 years ago

“Loved the choice of beers. Chose 6 for my husband as part of his birthday present but 1 was out if date. Did email and the cost of that bottle was refunded but I actually wanted the beer.”

Helpful Report

Posted 7 years ago

Thanks for the review Nicola - sorry there was a problem with one of your beers. I understand that is was one that you actually wanted, but if we don't have any more to send out, then we can only refund the cost of that bottle. Hope your husband enjoyed the others. Cheers, Hannah

Posted 7 years ago

“Good selection of beers on website. Easy to use the site and place an order. Took a while for the order to be dispatched though. And delivery company was terrible. Despite me specifying not to leave the package with a neighbour, the package was left with a neighbour.”

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Posted 7 years ago

Thanks for the review Andrew - apologies there was an issue with your delivery, but am pleased you like our selection of beers available. Cheers, Hannah

Posted 7 years ago

“Ordered beers on the monday and by the following tuesday still had no beer or correspondence. Sent email to highlight and dealt with quickly and arranged delivery for the thursday. Although the matter was resolved quickly and effectively I dont understand why this wasnt the level of service when my initial order was made.”

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Posted 7 years ago

Thanks for the review Gordon. Sorry there was an issue with your order, but I am pleased we managed to sort this for you. Cheers, Hannah

Posted 7 years ago

“Order placed for 21 bottles of beer on Feb 4th. Delivery did not arrive until 14th Feb. Very disappointed with time taken for delivery, but pleased with quality of beers. This is the first time I have used this site but have used others where delivery was much quicker. Will think carefully before I decide who to use for my next order.”

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Posted 7 years ago

Thanks for the review Carl. Sorry your delivery time did not meet our usual standards. I will contact you direct. Cheers, Hannah

Posted 7 years ago

“Generally good, however on my most recent purchase 3 of my beers were within 2 weeks of their best before date. Considering beer is best served fresh, this is not encouraging, and still being charged at full price. I expect fresh beer at full price. If it's old beer nearing its best before, put it in a 50% clearance so people know what to expect.”

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Posted 7 years ago

Thanks for your review Martin. Will contact you to look into which beers had short dates. Cheers, Hannah

Posted 7 years ago

“Birthday message card missing from parcel, receiver didn't know who gift was off, until fortunately mystery parcel was mentioned to sender. Not happy that this happened, a message card is sent for obvious reasons.”

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Posted 7 years ago

Hi Jeanette, thank you for the review. I'm really sorry to hear the gift message wasn't with the order - I will email you now so we can discuss further. Cheers Andy

Posted 7 years ago

“Quick delivery time, good beers. However of the 18 beers ordered 2 were missing upon arrival. After contacting and receiving a fairly prompt response, I was advised a refund had been issued for the missing items. The option of either a refund or having the beers sent out would have been preferred.”

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Posted 7 years ago

Hi Luke, thank you for the review. I'm sorry we weren't able to fulfill the 2 beers. Cheers Andy

Posted 7 years ago

“Delivery was split into two parts and one box arrived a day late. There were two beers missing. I was informed of one before despatch and refunded but had to contact customer services about the other. Refund was a bit slow but beers were great.”

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Posted 7 years ago

Matthew, Appreciate the review and we do not get things wrong often however clearly there was an issue with your refund which although rectified should not have happened. Regards Stu

Posted 7 years ago

“Bought the American case was slightly disappointed that 2 of the cans had already gone past the expiry date by a week.”

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Posted 7 years ago

Richard, Appreciate the feedback and apologies for the cans that are out of date, we check our dates however on this occasion clearly we got it incorrect. We will contact you to rectify this. Regards Stu

Posted 7 years ago

“A couple of criticisms: 1) Beer Hawk were out of stock of one item, but didn't call to ask if there was something else we'd like instead - as they had our telephone number a call or text would have been appreciated, in order to take advantage of free delivery. 2) No 'phone call nor text received to keep us informed of the delivery - all communication was done by email, and delivery details read too late on the day to be of any use to us. The tracking system did not work. Despite delivery instructions clearly stating that parcels should be left with a neighbour, the package was left at the front of the house! Not impressed with delivery service, which in part is out of the hands of Beer Hawk, but delivery is part of the 'face' of Beer Hawk and reflects upon them as a company. a) Why ask for a telephone number if it's not going to be used? b) Why ask for delivery instructions if they are not going to be followed? Those criticisms aside, the majority of our order safely arrived within 7 working days and was well packaged. We would use Beer Hawk again for our Belgian beer, but would order at least a couple of weeks before it was needed, and we would keep a regular eye on any emails - just in case.”

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Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,758 reviews