Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointed with best before dates only a week left on one of the items.”

Helpful Report

Posted 6 years ago

Sorry the cans had short dates on them when they arrived. The Warehouse do try & keep a check on dates. I'll contact you direct regarding this. Cheers, Hannah

Posted 6 years ago

“Pleased with the product . The issue was that I ordered it for a Father's Day gift well in advance and didn't turn up !! The offices close at the weekend so was unable to chase it up ! Finally got through to the offices on the Monday after Fathers day to be informed that it had been dispatched but had lost tracking of it !! I thought due to the error I would of been sent a complementary one but was refunded the delivery charge . It was revived on the Wednesday.”

Helpful Report

Posted 6 years ago

Really sorry there was an issue with your delivery. Our Call Centre is available at weekends to handle queries, so apologies you were unable to get in touch. Cheers, Hannah

Posted 6 years ago

“The beer is fantastic. I have been subscribing for a year now as a gift for my husband, and he is delighted with the selection. Customer service is poor though. I ordered a gift for someone at Christmas and it never arrived. I eventually got a refund, but I would have preferred the beer. No-one seemed to know what they were doing in trying to track it down. I recently got an email to say my subscription had been suspended. I have no idea why, and someone was going to contact me to explain but I've heard nothing. Based on that comment, you really need to change that awful 'humorous' answerphone message. The one that says 'we don't do much training'. That's not something to brag about, particularly when the majority of the buttons you are told to press either ring out or are cut off.”

Helpful Report

Posted 6 years ago

I'm really sorry there has been a problem with your Beer Club subscription. I have passed your comments on to the Beer Club team & someone will be in touch. Thanks for the feedback about our 'light-hearted' phone menu. Cheers, Hannah

Posted 6 years ago

“I thought I had found the perfect present for my sons 65th birthday, a few weeks ago I started to order a machine and a keg of beer to be sent to him, nice young lady said i should not order so soon, but if I ordered on the 23rd, It would get there on the 28th, so I did, to be told that it would arrive the next day. A bit awkward, as they would be working all week end for a charity, when they got home my son rang to say, a big thanks for the keg of beer left in their shed,,,, I said there should be a machine, ,,,,,,,no machine. I have been told,'machine lost in transit',, are out of machines,,, but will deliver as soon as one comes in. Nobody's fault I suppose,,, But my perfect birthday present has not turned out so perfect........Elizabeth.”

Helpful Report

Posted 6 years ago

I'm so sorry there has been a delay with part of your order. I understand you spoke to our Customer Services department this morning who are dealing with this for you & will get another machine out to you as soon as possible. Cheers, Hannah

Posted 6 years ago

“Quick delivery and nice product but the box arrived all mashed up and tatty. Did email but absolutely no communication from them. Disappointing.”

Helpful Report

Posted 6 years ago

Thanks for the review Natasha. I'll contact you direct regarding your order as I can't find any emails from you. Cheers, Hannah

Posted 6 years ago

“Product excellent, dissatisfied with delivery. It was left on my front doorstep really marked with beer hawk labelling . It was a Father's Day gift bought from the Father's Day section. My husband got back and found it outside and obviously realised what it was, So surprise ruined. Will think twice about using you again. Surely it should have arrived in unmarked pakagaging and not left on my doorstep.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Alison. All our deliveries do go out in our branded boxes, so sorry it ruined the element of surprise. I'll pass on the feedback about where the courier left the box. I hope he enjoyed the beers! Cheers, Hannah

Posted 6 years ago

“Loved the glass and presentation box Only thing he didn't like was some of the beers but that's personal taste”

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Posted 6 years ago

Am pleased he liked the glass & the presentation box, just sorry some of the beers weren't quite to his taste. Cheers, Hannah

Posted 6 years ago

“Really quick delivery and it was what I ordered but it was a gift and the packaging was damaged so it looked rubbish”

Helpful Report

Posted 6 years ago

Really sorry the items got damaged in transit. I'll contact you direct regarding this. Cheers, Hannah

Posted 6 years ago

“Delivery arrived with no notification, carrier was not the carrier on the label. Inthen received an email telling me that my beers had been damaged in transit when they were intact in the beer store area. Totally disorganised. The beers were good however”

Helpful Report

Posted 6 years ago

Really sorry for the confusion there was with your order. I am pleased it arrived safe & sound though as we don't like it when things get damaged. Hope you enjoyed the beers! Cheers, Hannah

Posted 6 years ago

“The beer is great, this is second time we have experienced problems with delivery”

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Posted 6 years ago

Hi Stephen, I'm really sorry that you had an issue with the delivery. We work really hard with our carriers to make sure there's no issues. Cheers Andy

Posted 6 years ago

“After I placed my initial order, Beer Hawk didn't send my company name (part of the submitted address) to Yodel, leading to a series of delivery problems. Beer Hawk were very helpful in dealing with this, but I'd be reluctant to order again if they continue to use Yodel as their only delivery option.”

Helpful Report

Posted 6 years ago

I'm really sorry to hear that the business name was missing, although rare it can sometimes happen. We don't only use Yodel, we also use ParcelForce to deliver. We're working really hard to make sure all details go across to the carriers, we'd love to see you order again! Cheers Andy

Posted 6 years ago

“I really like your website and the great choice of beer but this is the second time that I have used you and the second time that I have been let down by Parcelforce, your courier of choice. This unfortunately does affect my experience of shopping with you in a negative way.”

Helpful Report

Posted 6 years ago

I'm really sorry you feel this way Caroline. In the handful of cases where there is an issue with the courier we will always endeavour to resolve it for you as soon as possible! Cheers Andy

Posted 6 years ago

“Well, I'm happy about the beer 😬 but not happy about the delivery😦 delivering alcohol to my 12 year old daughter was a bit naughty to say the least😱”

Helpful Report

Posted 6 years ago

Hi Larry, I'm really sorry about this! it's definitely not ok that your daughter was able to take delivery of your beers on your behalf and I will be looking into how this has happened as a matter of urgency this morning. I'm going to send you an email so we can further discuss this, cheers Andy

Posted 6 years ago

“Correct order this time after several previous issues. New warehouse system apparently so should be no further problems. Watch this space.”

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Posted 6 years ago

Really pleased you are happy with things now. We have had some issues in the past, but are working hard to make sure these are sorted now. Hope you enjoyed your beers! Cheers, Hannah

Posted 6 years ago

“Good selection, fair price but delivery is unreliable.”

Helpful Report

Posted 6 years ago

Sorry there was an issue with the delivery of your order. I understand it was a large order sent in multiple boxes that got separated. It is unfortunate that it happened, but I hope you enjoyed your beer when it all arrived. Cheers, Hannah

Posted 6 years ago

“Should state that you need a special machine WHICH WOULD HAVE COSTED £189 with the kegs not being a beer drinker I was not aware of this so it had to be returned VERY DISAPPOINTED as this was for a present 🙁”

Helpful Report

Posted 6 years ago

Sorry there was confusion about the Perfect Draft kegs needing a machine to be dispensed. I understand we arranged a collection of the keg & a new order of beers sent in replacement. Cheers, Hannah

Posted 6 years ago

“The beer is good but one bottle was broken. The cost of the bottle was refunded but nothing more. Expected a £10 voucher. Won't be using again.”

Helpful Report

Posted 6 years ago

Apologies one of your bottles was broken in transit. Despite our best efforts on packaging we do unfortunately get a few breakages from time to time. Our policy is to refund the cost of the damaged items. I hope you enjoyed the rest of the beer. Cheers, Hannah

Posted 6 years ago

“Very fast delivery. However please please allow people to use beer tokens and voucher codes in the same transactions. It's unfair to ban people from using vouchers if they have credit with you.”

Helpful Report

Posted 6 years ago

Thanks for the feedback regarding our Beer Tokens. At present we do not allow 'double discounting' by using Beer Tokens & discount codes together as per the Terms & Conditions of our site. Cheers, Hannah

Posted 6 years ago

“Box wasn't as described on website,correct numbers of beers weren't present as the glass was in the box.So website should state 1 less beer.Apart from that happy Colin”

Helpful Report

Posted 6 years ago

Sorry there was an issue with the box you received against the description on our web site Colin. We will have a look at this to make sure it doesn't happen again. Thanks for the feedback. Cheers, Hannah

Posted 6 years ago

“Great selection in the mixed case - made a really fantastic gift. Pity the order had to arrive in two deliveries and we were initially left wondering where the rest was. However good follow up and special delivery later all was well sorted.”

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Posted 7 years ago

Thanks for your review - we had an issue with one of our couriers not collecting in time for Easter delivery. Apologies part of your order was one of those affected. I hope you enjoyed your beers! Cheers, Hannah

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,758 reviews