Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After an easy ordering process, things did get a bit wobbly as the order seemed to be in stasis for a while but after a quick chat with a CS representative, all was sorted and the beer was delivered the following day. Beers are lovely and exactly what was ordered.”

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Posted 8 years ago

“A few beers I had ordered were out of stock (the only reason I have not given 5 stars is that I would never have known this if I hadn't queried why my order was still showing as in the warehouse when it was due to be delivered the next day), but the customer service team helped me and substituted the items for great quality products. The order was despatched yesterday and I received the items early this morning. From me contacting them the team gave great customer service and quickly resolved the issues. I will have a very happy husband on Christmas morning. Thank you.”

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Posted 8 years ago

“I have recently placed two beer orders. Reading the very large number of negative reviews I was very concerned that I would encounter problems in getting my beers delivered. In fact I did experience problems in speaking to them. I am therefore pleased to report that both orders have arrived in good order, so credit where credit is due. I just hope for their sake they smarten up their business act - there are competitors out there!”

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Posted 8 years ago

“The ordering and delivery process were fine, no problems, simple and speedy. The first beer was excellent! The only reservation I have is that the beers are so small, it seems mean and poor value for money. A shame to source what promises to be an excellent selection and then supply them in their smallest amount.”

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Posted 8 years ago

“My partner has just opened day 2 of the calendar. He is made up with it & so looking forward to see which ales are there. My only negative point is that when he opened the first day we found that the bottles had slipped to the bottom and the cardboard had moved so it was a struggle to get the first one out. I ended up taking it apart & setting it up again to align. It may be better if we lay it flat. Apart from that it is great. Thanks!”

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Posted 8 years ago

“Prompt delivery within 4 days. Good strong outer and inner box but lattice style card used inside to stored bottles & cans was too flimsy. This resulted in it partially collapsing and slipping downwards thus drinks were not aligned with the calendar windows making it tricky (& less fun!) to remove bottles/cans. Even after repositioning them all it didn't help. Bit disappointed it wasn't coloured Christmas box as per the advertised image. Having said all that it was a well received gift for my husband.”

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Posted 8 years ago

“After orderingheard nothing so thought i had been scammed but after a telephone conversation they informed me i hadnt put a date down for when i would like it delivered. Next day it was delivered and the box is massive , i couldnt lift it and also recieved a box with free glass , bottle opener and tasting booklet ! very impressed as was my husband and visitors who saw it. Thank you”

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Posted 8 years ago

“Ordered the advent calendar and didn't receive any confirmation, so I called up beer hawk today and they apologise check my order number and said it's on the way and it sure was, it has finally delivered and it look so good my hubby will be well pleased. Thank you beer hawk.”

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Posted 8 years ago

“In my limited experience (two orders) Beer Hawk have been efficient and delivered exactly what they said they would. Much more importantly though they do have a selection and knowledge of beer that sets them aside from a simple vendor. The selections I have bought are interesting, picked from brewers i did not know existed and are tastes that I simply would not of chosen if i was simply buying beer off the shelf. I would recommend anyone who is moderately adventurous and likes to try different tastes to go for it an buy one of their interesting selections and see whether it changes their buying in the future. In my case it has and I now particularly like a strong slightly sweet brown ale with my cheese instead of port!”

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Posted 8 years ago

“I have no complaints with beer hawk itself, however i was very unhappy that the deliver provider left the delivery on my 'porch' aka the street as opposed to leaving it with a neighbour as per my request if i wasnt at home. The parel was at my door for 5 hours before i came home from work and took it inside. I was very lucky the delivery wasnt stolen!”

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Posted 8 years ago

“Very happy with the alcohol free beer excellent selection. Only complaint is that my order was left on my door step, could have been left in a much safer place.”

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Posted 8 years ago

“Customer service was great. Quick and prompt to deliver my advent calenders.”

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Posted 8 years ago

“My husband was really pleased with his beer advent calendar. I had a few problems with delivery in that the first two times it was delivered some of the bottles were smashed and the calendar ruined. The delivery company were very heavy handed and didn't seem to realise the box had glass in it even though you could tell by the sound it made. Can't fault Beer Hawk though, they arranged for the damaged calendars to be collected and got new ones out to me really quickly. Helpful and friendly, nothing was too much trouble, will definitely be using them again”

Beer Hawk 4 star review on 29th November 2016

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Posted 8 years ago

“Good service well packaged and speedy delivery will use again.”

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Posted 8 years ago

“So ordered in September for end of Oct Birthday, was delayed due to stock. Shame it missed the Birthday but messenger responds were so nice. Arrived mid Nov... could tell straight away was damaged, several smashed beers and a very soggy advent calendar :( again customer services once they picked up the query were great and Stu did what he could. Old one sent back (excited by what we had seen!! New one arrived along with a spare! Spare collected fine (good thing I work quite flexibly here as that's 4 times for one purchase. Thanks for the credits online but recommend you find a new supplier for delivery/ collection as I'm pretty sure not much was intact when you got them back!”

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Posted 8 years ago

“all ok at the moment haven't drunk them all yet”

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Posted 8 years ago

“Very quick delivery.”

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Posted 8 years ago

“Placed my order for an advent calendar late September and specified 25 th November for delivery. Having read these reviews I wasn't holding my breath for anything arriving soon, but this morning bang on time it arrived. Delivery notification from UK mail was short notice but otherwise I am one of the few here that can say something positive about beerhawk.”

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Posted 8 years ago

“Just one complaint. Was notified of delivery in the morning at 8:20am, whilst at work. (To arrive between 10:47-11:47).Luckily, my wife wasn't too far away so made it home in time. Surely, notified the previous day would have made more sense. Putting that aside, delivery arrived as promised (10:58). I got everything I ordered,which made me smile after reading previous reviews. The packaging was excellent, nothing broken, not even a dent in the outer box! (Note to YODEL drivers,this is not a challenge,we know there isn't a thing on this planet you can't smash). I am more than happy to use Beerhawk in the future.”

Beer Hawk 4 star review on 24th November 2016

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Posted 8 years ago

“Having seen the previous reviews on this website I am rating the 'Beer Advent Calendar' on the product I received, not the customer service/distribution. Having placed my order for the beer advent calendar back in September, (Payment taken then too) the item wasn't delivered on the date I requested (1st Nov) and it took a few calls to customer services who were quite vague when I would receive it. However, the product arrived a week later along with a complimentry Beer Taster Kit and is ABSOLUTELY FANTASTIC and husband is over the moon with it! BUT, Beer Hawk - you have a fantastic business idea, sort your customer service and distribution out or you won't have a business.”

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Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews