Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Beer Merchants. However, with this order, they didn't include one of the beers that I ordered and didn't tell me via email or anything. They refunded me for a beer, but not the right one. I'm still down a couple of quid because the beer they refunded me for was cheaper than the beer I actually didn't get. I appreciate this might be human error, but when you wait over a week and pay postage for a 3-5 day delivery only to be disappointed on the day, it's frustrating. I tried calling up a few times but every call went straight to voicemail. As I said, I love Beer Merchants and have been to their bars etc, but this was disappointing. I can deal with wait time as I understand they're busy given the situation, but to swap out a beer and not inform a customer about it until it arrives is really annoying. The beer was still on the invoice, if they didn't have it in stock then that's fine but then I should have been refunded the right amount. Also, to complete the orderz I was on the website for a solid 45 minutes to an hour just to order 9 beers. It was extremely slow and poorly designed so that you couldn't go back to the page you were previously at. If you scrolled through the breweries, it wouldn't go back to where you were, but you'd have to scroll though all of them again (and wait for them to load). A fan of Beer Merchants, but thoroughly disappointed on this occasion.”

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Posted 5 years ago

“Have ordered a few times and wish I knew about Beer Merchants sooner as loved getting my Belgium beers delivered straight to My door. Thankyou so much Cheers !”

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Posted 5 years ago

“Order was missing an item, but a refund was issued once Beer merchants was made aware of the issue.”

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Posted 5 years ago

“Great selection of craft beers from uk and around the world. Fast delivery. Highly recommended.”

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Posted 5 years ago

“Super fast delivery and great customer service. Can't wait for my next order!”

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Posted 5 years ago

“Brilliant, thanks for a swift delivery, really well packaged. Looking forward to a beer in the garden at the weekend :-)”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Always great service, and safely packaged.”

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Posted 5 years ago

“Good selection, nice prices and swift and safe delivery, all things considered. Would order again.”

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Posted 5 years ago

“Quick delivery, thanks”

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Posted 5 years ago

“My only real complaint is that a number of the beers I ordered turned out, in fact, to be out of stock. I wasn't aware of this until my delivery arrived. This could have been communicated better (well, at all), or the option to substitute those beers could have been made available. On the plus side, the cost of these beers was refunded immediately and without me having to chase, so credit for that.”

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Posted 5 years ago

“Quick and complete delivery in the most difficult of circumstances! Top marks - thanks very much!! Tom Croft”

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Posted 5 years ago

“No communication at all, order cancelled with no explanation after waiting for several days for it to arrive. Really really poor.”

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Posted 5 years ago

“Lots of selection and stock delivered quickly.”

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Posted 5 years ago

“Great selection, fast delivery”

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Posted 5 years ago

“A superb online retailer. I've ordered from many online beer retailers (Beer Hawk; Master of Malt etc.), Beer Merchants is superior to all of them. All the beer I wanted was in stock and at a good price. The delivery was super speedy AND there was 20% off....Amazing. I will never use any other beer retailer ever again! Thanks Beer Merchants!”

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Posted 5 years ago

“Great service! They had the beer I wanted at a really good price, the website is simple to use, I placed an order, it was delivered within given time bracket, no issues, I am happy.”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Excellent selection of beers and the 20% off really helped improve my coronavirus stocks, very slow website but probably due to such high numbers of people using it at one (although not sure why my basket kept deleting)”

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Posted 5 years ago

“Good choice. Rapid delivery.”

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Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,920 reviews