Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,880 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very impressed with speed and cost of delivery. Items were as expected.”

Helpful Report

Posted 6 years ago

“Beer was great, customer service was nearly adequate, delivery was shambolic. Adjustment was required to the original order which ended up leaving the package in limbo until I sent an email asking what had become of it. Asked for delivery to be targeted at a specific day which was ignored. Asked for delivery to be left in the porch which was also ignored. To be clear I was not told that either of these things would or would not be possible I just never got replies to my emails. Texted my response to Parcelforce within minutes of receiving it asking for delivery to be rescheduled to a different day. Received confirmation they had processed the change but the delivery was attempted on the same day anyway and left with a neighbour - the specific eventuality I had been trying to avoid.”

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Posted 6 years ago

“Good service , arrived quick”

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Posted 6 years ago

“Great beer and great service!”

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Posted 6 years ago

“I have used Beer Merchants 3 times now and every time its convenient, easy, on time, and arrives in great condition. I intend to continue to be a customer of Beer Merchants in the future. Thanks for the great service”

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Posted 6 years ago

“They really need to sort out their shop browsing experience - it's very hard to find the beers you want, and difficult to search too.”

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Posted 6 years ago

“Very disappointed! I ordered 4 beers for my partners birthday. When they arrived the invoice stated that 4 had been packed but there were only 3 in the box. I phoned the company and left a voicemail but nobody got back to me. I facebooked the company who told me to email them. I emailed the company and yet again no reply. Chased again through Facebook where I was told they only had three available! I hadn’t been notified of this prior to my order, I was charged for 4 beers, and had I not have chased them am pretty sure I would have not got a refund! Won’t be using again.”

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Posted 6 years ago

“Easy to use website and very happy with the speed of delivery. Also great that the price of Lervig Tasty Juice was cheaper than anybody else.”

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Posted 6 years ago

“Absolutely amazing company!! Very happy customer!! Will be ordering again! Ordered on Thursday and was here by Friday!! Very accommodating!!”

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Posted 6 years ago

“Beer was well priced and delivered quickly. I found what I was initially looking for and a few other beers to try too. Would definitely recommend.”

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Posted 6 years ago

“Well organized and easy to use website for ordering. Free delivery and reasonable prices for mos selections.”

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Posted 6 years ago

“Quick delivery would use again”

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Posted 6 years ago

“Only place I could find that had my favourite stout in stock! Would have preferred an option to buy a case, rather than only individual cans though. Quick delivery too.”

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Posted 6 years ago

“The ordering process went smoothly and the beer (a gift) was delivered within the timeframe specified. I understand it was well received! The only downside was that contrary to what I was told by email, I received no tracking info from Parcelforce and was about to chase this up when my son told me the beer had already been delivered.”

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Posted 6 years ago

“good web site good beer more gluten free would be good and a gluten reduced web page there are seven million coeliacs in the uk,....thanks”

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Posted 6 years ago

“Bought a few bottles of strong Belgian beer in a high street shop, then later found some on Beer Merchants site quite a lot cheaper. never used the site before but ordered 20 bottles. Glad I did. Communication, delivery both excellent and the bottles were very well packed. Beer excellent too. Will definitely use again and recommend to friends.”

Helpful Report

Posted 6 years ago

“Very good beer and postage”

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Posted 6 years ago

“Sorted out an issue very quickly. Sign of very good customer service.”

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Posted 6 years ago

“Great ales. Great prices. Great service.”

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Posted 6 years ago

“Product came promptly was delivered in good packaging excellent express service many thanks.”

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Posted 6 years ago

Beer Merchants is rated 4.7 based on 3,880 reviews