Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,856 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,856 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After failing to get the goods elsewhere, new years eve was saved with Beer Merchants! Terrific Service all round!!!!!”

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Posted 3 years ago

Hi Martin! Glad we could help! Have a great new year and look forward to many more orders from you for special occasions!

Posted 3 years ago

“Fantastic service as ever ! Shame about DHL delivery issues but ryan was quick to sort and very friendly and helpful on the phone, could not be happier with service! 5 stars”

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Posted 3 years ago

Hi Kerry! No worries, thank you again for your custom, Ryan looks forward to giving you that 5 star service time and time again!

Posted 3 years ago

“Got my bevs in time for christmas! thanks beer merchants, will be a loyal customer going forward!”

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Posted 3 years ago

Nice on Johnny! Thanks again

Posted 3 years ago

“5 stars for BM! Fantastic service.”

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Posted 3 years ago

Hi Debz, Thank you so much for your custom. We will continue to push the 5 Star service!!!

Posted 3 years ago

“I could not be happier with the service, beer merchants have gone out their way to chase up my order, and deliver in full. Amazing customer service and excellent product list!!!!”

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Posted 3 years ago

Thank you John, Happy to help! Look forward to many more orders with yourself!

Posted 3 years ago

“Every aspect from beermerchants I rate as 10/10,super products,superb service excellent”

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Posted 3 years ago

Thankyou Bearman! We look forward to your continued custom!

Posted 3 years ago

“I am a bit of a merch nerd when it comes to all things beer related, I was pleasantly surprised by the merch gems on site, especially some of the hats! i recently ordered the brugse zot jester hat and 3 fontaine sweat. They came super quick and lovingly packaged! Will defo be using again, such a great selection of beers on offer too. got my eye on a few fridge packs next.......”

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Posted 3 years ago

Thanks Terry! Hopefully, more great stuff is to come! We hopefully will have some of our own merch in future for you to enjoy!!!

Posted 3 years ago

“I have never used Beermerchants.com before, but i was pleasantly surprised by the incredible selection of beers they had on offer and stuff i had never seen before! shipping was excellent, customer service was on point, great presents, and one very happy son and husband! i will be back!”

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Posted 3 years ago

Thank you so much Tina. Look forward to many more orders from you!

Posted 3 years ago

“Beer Merchants constantly go above and beyond on their delivery speed. Within 16Hours of placing my order it was at my door. Could not ask for anything else.”

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Posted 3 years ago

Excellent stuff Davey!

Posted 3 years ago

“Excellent Service, Fantastic selection of beers, quick service! Would recommend. Also a thankyou note to Ryan who managed to change my correct address last minute after i wrote it in wrong! Super team.”

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Posted 3 years ago

Thankyou for that! Have a great day

Posted 3 years ago

“I was delighted to have my order resolved by John, he was super friendly and helpful and i will be using BEERMERCHANTS again, despite initial postage issues that is not on them. Thankyou again!”

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Posted 3 years ago

No worries! Thankyou for your custom J

Posted 3 years ago

“Amazing selection of craft beers. Easy ordering and delivered a day earlier than first advised and notified of earlier delivery, good service will be ordering again”

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Posted 3 years ago

Thankyou for that James! Have a lovely day

Posted 3 years ago

“I had a query about an order, sent an email and had a response immediately helping me. Within 20 minutes my query was settled and John was extremely friendly and welcoming. I’ve never been happier with any customer service!”

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Posted 3 years ago

Thank you for that! Look forward to your future orders with us!!!

Posted 3 years ago

“Absolutely fantastic products love the German lager range 10/10”

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Posted 3 years ago

Thankyou Bearman! Look forward to many more german lager orders from yourself!!!

Posted 3 years ago

“Absolutely fabulous German lager fridge stocked up 10/10”

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Posted 3 years ago

Thankyou!!!!

Posted 3 years ago

“I just wanted to say a massive thank you to Olivia for help to resolve a missing delivery. When my order did not turn up, I got incontact with Beer Merchants. Olivia took control of the tracking down of my parcel and when it became apparent it had gone awol, a new delivery was arranged which was with me next day. I wanted to say a big thank you to Olivia for friendly and professional way my issue was dealt with. Brilliant service and I will certainly be ordering again!! Thanks again for superb customer service!!”

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Posted 3 years ago

Thank you Duncan! We look forward to your next order!

Posted 3 years ago

“Very good selection of beers. I did have a problem with DHL losing the package, but a call to Beer Merchants had the problem solved very quickly, replacement came the next day. Excellent customer service!”

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Posted 3 years ago

“My biggest order to date with Beer Merchants nearly £300. Alas DHL managed to lose one out of the four boxes. Spoke to the charming Olivia and the missing box appeared the next day. Fantastic customer service. When things go wrong its how they are put right that matters. Will be placing more orders! Thanks Paul”

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Posted 3 years ago

“Have ordered a few times from Beer Merchants and all orders have been delivered very quickly! We've enjoyed all the different flavours and the boxes are packed so well. Very happy with the service. Would recommend to anyone!”

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Posted 3 years ago

“Fantastic range of beer, great products and fantastic service. I had to reach out to customer service and Olivia there could not have been more helpful, and solved the issue I had really quickly. It's so rare to get such a high level of customer service. Absolutely recommended for all your beery needs!!”

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Posted 3 years ago

Beer Merchants is rated 4.7 based on 3,856 reviews