Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,873 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a bit of a merch nerd when it comes to all things beer related, I was pleasantly surprised by the merch gems on site, especially some of the hats! i recently ordered the brugse zot jester hat and 3 fontaine sweat. They came super quick and lovingly packaged! Will defo be using again, such a great selection of beers on offer too. got my eye on a few fridge packs next.......”

Helpful Report

Posted 3 years ago

Thanks Terry! Hopefully, more great stuff is to come! We hopefully will have some of our own merch in future for you to enjoy!!!

Posted 3 years ago

“I have never used Beermerchants.com before, but i was pleasantly surprised by the incredible selection of beers they had on offer and stuff i had never seen before! shipping was excellent, customer service was on point, great presents, and one very happy son and husband! i will be back!”

Helpful Report

Posted 3 years ago

Thank you so much Tina. Look forward to many more orders from you!

Posted 3 years ago

“Beer Merchants constantly go above and beyond on their delivery speed. Within 16Hours of placing my order it was at my door. Could not ask for anything else.”

Helpful Report

Posted 3 years ago

Excellent stuff Davey!

Posted 3 years ago

“Excellent Service, Fantastic selection of beers, quick service! Would recommend. Also a thankyou note to Ryan who managed to change my correct address last minute after i wrote it in wrong! Super team.”

Helpful Report

Posted 3 years ago

Thankyou for that! Have a great day

Posted 3 years ago

“I was delighted to have my order resolved by John, he was super friendly and helpful and i will be using BEERMERCHANTS again, despite initial postage issues that is not on them. Thankyou again!”

Helpful Report

Posted 3 years ago

No worries! Thankyou for your custom J

Posted 3 years ago

“Amazing selection of craft beers. Easy ordering and delivered a day earlier than first advised and notified of earlier delivery, good service will be ordering again”

Helpful Report

Posted 3 years ago

Thankyou for that James! Have a lovely day

Posted 3 years ago

“I had a query about an order, sent an email and had a response immediately helping me. Within 20 minutes my query was settled and John was extremely friendly and welcoming. I’ve never been happier with any customer service!”

Helpful Report

Posted 3 years ago

Thank you for that! Look forward to your future orders with us!!!

Posted 3 years ago

“Absolutely fantastic products love the German lager range 10/10”

Helpful Report

Posted 3 years ago

Thankyou Bearman! Look forward to many more german lager orders from yourself!!!

Posted 3 years ago

“Absolutely fabulous German lager fridge stocked up 10/10”

Helpful Report

Posted 3 years ago

Thankyou!!!!

Posted 3 years ago

“I just wanted to say a massive thank you to Olivia for help to resolve a missing delivery. When my order did not turn up, I got incontact with Beer Merchants. Olivia took control of the tracking down of my parcel and when it became apparent it had gone awol, a new delivery was arranged which was with me next day. I wanted to say a big thank you to Olivia for friendly and professional way my issue was dealt with. Brilliant service and I will certainly be ordering again!! Thanks again for superb customer service!!”

Helpful Report

Posted 3 years ago

Thank you Duncan! We look forward to your next order!

Posted 3 years ago

“Very good selection of beers. I did have a problem with DHL losing the package, but a call to Beer Merchants had the problem solved very quickly, replacement came the next day. Excellent customer service!”

Helpful Report

Posted 3 years ago

“My biggest order to date with Beer Merchants nearly £300. Alas DHL managed to lose one out of the four boxes. Spoke to the charming Olivia and the missing box appeared the next day. Fantastic customer service. When things go wrong its how they are put right that matters. Will be placing more orders! Thanks Paul”

Helpful Report

Posted 3 years ago

“Have ordered a few times from Beer Merchants and all orders have been delivered very quickly! We've enjoyed all the different flavours and the boxes are packed so well. Very happy with the service. Would recommend to anyone!”

Helpful Report

Posted 3 years ago

“Fantastic range of beer, great products and fantastic service. I had to reach out to customer service and Olivia there could not have been more helpful, and solved the issue I had really quickly. It's so rare to get such a high level of customer service. Absolutely recommended for all your beery needs!!”

Helpful Report

Posted 3 years ago

“We highly recommend Beer Merchants. They have great products and have always been reliable and short delivery times. On our last order we had a slight confusion with incorrect beers in the package. No hesitation from their customer service. Replacements sent very rapidly. Just needed to send photo evidence. A mark of an excellent company that values their customers.”

Helpful Report

Posted 3 years ago

“They are a great company. Great range of beers and fast delivery. In my experience the customer service has been amazing. Big thanks to Nathan for helping me with an error on my order and for going out of his way to send out some extra beers.”

Helpful Report

Posted 3 years ago

“Shopped here a number of times - both in person at their taproom, and (more often!) online. They've got a great range of beers at decent prices (even better when you can find the occasional bargain on sale). More importantly, they've got fantastic customer service too, always happy to help peculiar/specific requests, and both prompt and efficacious when resolving any (rare) issues with orders. Highly recommended (for your enjoyment, not your wallet ;) ).”

Helpful Report

Posted 3 years ago

“This was my first order and the communication was excellent the delivery quick (DHL the best) i had a small problem which was solved very quickly with out question. Now beer is beer, but i was given excellent customer service....what a pleasure to shop!!!!! well done team.”

Helpful Report

Posted 3 years ago

“A brilliant service the delivery was bang on time and the beers were fantastic”

Helpful Report

Posted 3 years ago

“You will not find a better retailer online for world beers. Nathan was exemplary also, a real credit to Beer Merchants. Will definitely use again, the tastiest beer direct to my door, what more can you ask for! Thanks Beer Merchants”

Helpful Report

Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,873 reviews