Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,884 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a slight issue with the using of the website on my mobile phone, a lovely gentleman called Nathan helped me throughout the process and got my beers to my door on time! I raise a glass to you, Nathan.”

Helpful Report

Posted 4 years ago

“Ordered a Belgian Beer Mixed Case and the Omnipollo Tasting Pack. There was a few issues with me putting my address in incorrectly and the guys in customer service changed over for me straight away. I'm now all set for my weekend of drinking all thanks to Beer Merchants. Awesome beers and great staff.”

Helpful Report

Posted 4 years ago

“Always used to holiday in Flanders and return with 3-4 crates of the precious liquid.BUT due to the world changing forever due the Chinese bats- i am stuck in the UK.SO what to do about the situation?.Along comes Beer Merchants with a substantial list of Belgium Biers-very well priced so i ordered from them So glad i did The whole process took 3 days from e-mail to a knock on the door from a DHL driver(lovely friendly man) The biers securely packed in foolproof cardboard box-So I am now a firm fan and will use this company again for sure.thank you”

Helpful Report

Posted 4 years ago

“Fantastic service and speedy delivery. Packed really well and contained a glass which came perfectly. I had one beer unavailable as it went out of stock whilst my pre-order came in. They replied within moments to an email and rectified immediately. Could not be happier!!”

Helpful Report

Posted 4 years ago

“Great selection and fast delivery. I had a question on Best Before Date and this was answered very quickly.”

Helpful Report

Posted 4 years ago

“thoroughly enjoyed the beer , delivered on time”

Helpful Report

Posted 4 years ago

“Have been using this company for a while, always on time deliveries with DHL. Great place to get German beer to your door, cant fault the choice. One small issue rectified immediately, by the staff on duty. Would happily recommend this company, probably the best in this business.”

Helpful Report

Posted 4 years ago

“Best service I have ever received. Constantly updated on my order. Speedy service. Great beers. Will definitely be back again. Officially a new loyal customer here.”

Helpful Report

Posted 4 years ago

“I've had two deliveries from Beer Merchants now. The first was faultless. There were some difficulties with the second delivery via DHL, but this was no fault of Beer Merchants. Nathan in the support team showed excellent customer service and helped ever step of the way. Great selection of beers, of course, and I look forward to tucking in!”

Helpful Report

Posted 4 years ago

Hi Andy, Thank you for your really positive review. We hope you really enjoy your beers over this Bank Holiday Weekend.

Posted 4 years ago

“Further to a review I posted on the 12th of April which outlined my disappointment with Beer Merchants but I have decided to revise my score from 1 to 5 stars because the company has totally redeemed themselves and their reputation in my eyes. I received a phone call from a gentleman called Benjamin who apologised for the delay with my order and immediately organised another order and I received the order within 2 days with some complimentary items enclosed. My husband was able to enjoy some extra beers and celebrate his birthday again in the garden with some friends the following weekend so it all worked out in the end. I feel everyone should be allowed to make at least one mistake but it is how it is rectified is the important thing so I certainly believe Benjamin and Beer Merchants turned a negative review into a positive. Well Done”

Helpful Report

Posted 4 years ago

Hi Ann, glad we got that sorted for you and appreciate the kind words. Happy to help and good to hear your husband enjoyed his beers! Kind regards, Ben.

Posted 4 years ago

“They have an awesome selection of beers. Deliveries are usually shipped pretty quick! I am always buying beer for gifts for my team and they love it! Also they very recently were so kind and resent a delivery that was not received, even though it wasn't Beer Merchants fault! Thank you :)”

Helpful Report

Posted 4 years ago

“After my first purchase I have been extremely impressed with Beermerchants! I placed my order at 4pm on Thursday (with free delivery) and arrived by midday on Friday. You cant get much better service than this, will be reordering soon! Thanks!”

Helpful Report

Posted 4 years ago

Thanks William for leaving your possitive feedback on your experience. We hope to deliver 'Great Beer To Your Door' once again.

Posted 4 years ago

“Excellent prices and wonderful customer service.”

Helpful Report

Posted 4 years ago

“Great service this was my first order highly recommend the paulaner keg will definitely use beer merchant again”

Helpful Report

Posted 4 years ago

“I ordered Paulaner mini beer kegs for the 2nd time. There was a problem with the delivery which once pointed out was sorted immediately - no messing around. I will definitely continue to use Beer Merchants and would highly recommend them for quality of service , price and delivery. Thank you.”

Helpful Report

Posted 4 years ago

“Amazing customer service, and tasty beers! What more could you ask for? Really appreciated the help in tracking down my shipment (which was a gift!). I didn't realize there was bad weather down in England (I'm in Northern Ireland) which held up my delivery by about a day, and the team was super speedy in responding to my emails in locating the package! Loved how they checked to make sure I received it in time before the weekend. :)”

Helpful Report

Posted 4 years ago

“Brilliant service. Query resolved in no time and the beer arrived next day. Will definitely be using again.”

Helpful Report

Posted 4 years ago

“AMAZING service. Their delivery times was unbelievably quick. Cracking selection of beers, excellent customer service too. Would highly recommend.”

Helpful Report

Posted 4 years ago

“I think People are all to quick to complain , for a change I would like to praise !! Beer Merchant are great , good selection , fair prices and great delivery . I had one small problem with a delivery and the they sorted it out straight away with one message . so hats off to Beer Merchants”

Helpful Report

Posted 4 years ago

“Something was missing from my order but Nathan sorted it out quickly, much appreciated great service! Will be back for more.”

Helpful Report

Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,884 reviews