Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,874 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery has not happened, I called but nobady answers, I sent e-mails and no reply. My only option is to call my bank and stop payment. Terrible service, no customer support at all.”

Helpful Report

Posted 3 years ago

Hi, sorry you feel that way, Unfortunately, when you called we are not open on weekends. We do usually have to wait for DHL to confirm details on the delivery as we do not work directly with them and we refunded you for said order as soon as the issue was flagged.

Posted 3 years ago

“Placed order 19th Dec still had not arrived by 29th no explanation or apology received by far and away the worst service I’ve ever received certainly advise not to use this company if your wanting a quick order.”

Helpful Report

Posted 3 years ago

Hi David, we are very sorry about this, Obviously, due to Christmas time off, and festive trading hours, we could only chase up orders when we were back in the office, we do our best to rectify issues raised, especially with DHL delivery issues as soon as possible.

Posted 3 years ago

“Ordered a second lot of my favourite beer. Unfortunately Beer Merchants only use DHL. DHL are a shambles, complete and utter, incompetent, disinterested, shambles. Even as writing this dire review, their website tells me my beer is out for delivery... I accept things go wrong but it's how Beer Merchants have responded that has made the non delivery 100 times worse. I have emails explaining that this happens EVERY SINGLE DAY with DHL and yet they refuse, yes refuse to try to make it better for customers. They know DHL automatically cut off phone calls, they know DHL never answer customer emails and yet all their advice is is to contact them. Frankly Beer Merchants are worse than DHL due to refusing to ship via a competent courier or look for an alternative. If you like beers that Beer merchants purport to sell then take a picture of the bottle and stick that in your fridge as, in my experience, that's as close as you'll ever come to it with Beer Merchants.”

Helpful Report

Posted 3 years ago

Hi, sorry you had a bad experience shopping with us, as you have acknowledged DHL doesn't always get the order out and these issues do happen considering the amount they deal with on a day to day basis, again as soon as we learn of these issues we try in a timely and helpful manner to rectify as soon as we can, albeit it via a refund or re-order!

Posted 3 years ago

“Placed order for 6 Paulaner Oktoberfest sets and only 5 arrived. No answer to email or PayPal escalation and phone disconnects when you attempt to ring.”

Helpful Report

Posted 3 years ago

Hi Raf, so sorry to hear this, we do try to sort these issues asap We will try better!

Posted 3 years ago

“Great choice of Belgium beers but delivery arrived with 6 bottles missing. Customer service telephone number is never answered and no response from email and online queries.”

Helpful Report

Posted 3 years ago

“Disappointed first and last ordering from this company. Not living up to their own hype online. Placed order on the 6th April, no order received by today the 12th. I've had no response to my email and when I rang the telephone number a voicemail message told me to ring back later. Also, unable to track the order from their site. This was a birthday present for my husband but unfortunately that was on the 10th April much too late now.”

Helpful Report

Posted 4 years ago

Hi Ann, Thank you for leaving your feedback on your experience with Beer Merchants. We are very sorry that there was a few issues with your order. Any feedback is good feedback and we will always strive to improve on the customer experience. We hope that we can make this issue up to you sometime in the future.

Posted 4 years ago

“Very poor customer service experience. They gave me the run around over the course of several days (probably hoping that I would give up), and finally admitted in the end what the issue was but that they wouldn't be sorting it for me. Otherwise a decent selection of beers, but they made it clear they don't value my business.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave a review on your experience with Beer Merchants. I am very sorry to hear that this time round you didn't have a great experience from Buying from us. All feedback is good feedback and we will use this to better ourselves to give an all round better experience for all customers.

Posted 4 years ago

“Web site is almost non-functional for mobile use. Cannot use navigation to country pages, always goes to Belgium....”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to write a review about you experience with Beer Merchants. We always apreciate any feedback and it goes a long way on helping us trying to improve the negative. We are aware that our mobile site is not the easiest to navigate but we are working hard to get in top notch condition.

Posted 4 years ago

“Placed an order on Oct 26, 2020, it shipped on Nov 16 to Denmark, and I still haven't seen it. The order was for an event on Nov 28-29. I've emailed costumer service numerous times without any actual response other than "we'll look into it..." or similar. I've told them I want to cancel the order, but still haven't seen a refund. Use this service with caution!”

Helpful Report

Posted 4 years ago

“Very poor customer service and not interested in your issues. Took up there Delirium offer prior to Xmas 9 bottles + a free glass. Beers arrived late but no glass. They said it must have been overlooked when packing but refused to send the glass out separately. Utter con as there was no way the glass could have fitted in the same box as the beers, the box was full. Do not use.”

Helpful Report

Posted 4 years ago

“Cancelled my order two days in because they claim they have an issue with the carrier they use for shipping to Sweden. So use another carrier? Customer is paying for it anyway right? Nope, they weren't even interested in solving it. Really disappointing.”

Helpful Report

Posted 4 years ago

“Very poor customer service and even worse communication. Several emails regarding an incomplete order unanswered. No answer on the phone. Beers listed as in stock when ordered then not available and no advance notice prior to delivery so that order could be amended.”

Helpful Report

Posted 4 years ago

Hi, thank you for your review & we’re very sorry to hear about your experience here. That’s definitely not what we like to hear. We really appreciate your feedback, and we’re always looking for ways to improve to make sure our service is as positive as possible. Unfortunately, things can occasionally go wrong and in these scenarios it’s really valuable for us to learn as much as we can - if you email me directly (ben@beermerchants.com) I will look into this further and resolve these problems for you.

Posted 4 years ago

“I havent received nothing”

Helpful Report

Posted 4 years ago

“I haven t received my order :(”

Helpful Report

Posted 4 years ago

“Too expensive. Oktoberfest beers are cheaper from Majestic Wines (Paulaner only) or import direct from Germany. I would love to support you but you are too expensive.”

Helpful Report

Posted 4 years ago

Thank you for your review. We at Beer Merchants are an independent family owned business and it sometimes difficult for us to compete with other companies on their prices. We do however do our best to review prices and compete as best we can.

Posted 4 years ago

“I ordered the untapped festival box and a few other beers on the 18th of October (order number 100135031). It is now the day of the festival 28th November and still don't have my order. I have contacted customer service 4 times and noone can give me an answer. Where is my order? Never had such bad service from an online beer store before. Ordered from trembling madness on Wednesday and got my order on the Friday so at least I have some beers for the festival tonight even tho its not the ones I am suppose to have.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you have had a bad experience with us this time round. We at Beer Merchants try our very best to get all customers their orders on time, but due to unforeseen circumstances with the courier service this has been difficult. We are sorry for the inconvenience caused.

Posted 4 years ago

“They have some good beer occasionally but the site is so bad it’s impossible to buy.”

Helpful Report

Posted 4 years ago

Good Afternoon, Sorry that you have had a bad experience with our website. We are always looking for ways to improve and make our website better so hopefully next time there won't be any issues. We hope to have your custom again.

Posted 4 years ago

“They have some good releases but the site is so bad it’s impossible to buy them.”

Helpful Report

Posted 4 years ago

“The courier firm you choose to use; apc overnight; for 2 days running have given me a window for delivery and although via the live tracker have been with in less than 1/2 a mile from my home, they have failed to deliver my parcel, and now give no tracking advice.”

Helpful Report

Posted 4 years ago

Good Afternoon David, We are sorry to hear that you had a terrible experience with the courier service. We have since then changed over our courier service to DHL. I am so sorry for this issue with the courier and your order and I will be sure to pass this feedback onto the rest of the team, I appreciate that this situation is very frustrating and thanks so much for your patience whilst we are waiting for updates.

Posted 4 years ago

“Ordered a box of beer which came in at over £50 for my partner’s 40th birthday. I ordered over a week before the day and 10 days later, I’m still chasing the order. I used the ‘contact us’ service on their website yesterday and heard nothing. I called the number this morning and spoke to someone who said they’d find out what happened and as of 5pm today, still nothing. It’s hugely disappointing. I’d picked out all my partner’s favourite beers for his special day and I’m pretty upset that they haven’t even taken the time to get back in touch promptly. I had to give at least 1 star to leave this review but that’s generous based on their customer service so far”

Helpful Report

Posted 4 years ago

Hello, Thanks for the feedback, it really is appreciated. We have been in contact with APC yesterday and we are still waiting on an full investigation to be conducted to find out as much information as possible on the location of your order. I am so sorry for this, I totally understand that this has been frustrating experience for you with APC, and ourselves, but we are taking this matter seriously and look to solve the problem as soon as possible for you. Kind regards Ben

Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,874 reviews