Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,954 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have some good releases but the site is so bad it’s impossible to buy them.”

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Posted 5 years ago

“The courier firm you choose to use; apc overnight; for 2 days running have given me a window for delivery and although via the live tracker have been with in less than 1/2 a mile from my home, they have failed to deliver my parcel, and now give no tracking advice.”

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Posted 5 years ago

Good Afternoon David, We are sorry to hear that you had a terrible experience with the courier service. We have since then changed over our courier service to DHL. I am so sorry for this issue with the courier and your order and I will be sure to pass this feedback onto the rest of the team, I appreciate that this situation is very frustrating and thanks so much for your patience whilst we are waiting for updates.

Posted 5 years ago

“Ordered a box of beer which came in at over £50 for my partner’s 40th birthday. I ordered over a week before the day and 10 days later, I’m still chasing the order. I used the ‘contact us’ service on their website yesterday and heard nothing. I called the number this morning and spoke to someone who said they’d find out what happened and as of 5pm today, still nothing. It’s hugely disappointing. I’d picked out all my partner’s favourite beers for his special day and I’m pretty upset that they haven’t even taken the time to get back in touch promptly. I had to give at least 1 star to leave this review but that’s generous based on their customer service so far”

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Posted 5 years ago

Hello, Thanks for the feedback, it really is appreciated. We have been in contact with APC yesterday and we are still waiting on an full investigation to be conducted to find out as much information as possible on the location of your order. I am so sorry for this, I totally understand that this has been frustrating experience for you with APC, and ourselves, but we are taking this matter seriously and look to solve the problem as soon as possible for you. Kind regards Ben

Posted 5 years ago

“I haven't received my beer and no one is responding to my emails. I feel like I was scammed.”

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Posted 5 years ago

“Ordered more than 2 weeks ago and still waiting for it to arrive. Would not recommend using”

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Posted 5 years ago

“Ordered £50 worth of beer, waited a week only to be told my order had been cancelled.”

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Posted 5 years ago

“Great service, good choice of beer and all delivered on time!”

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Posted 5 years ago

“Placed an order for over £100 2 weeks ago due to an unbelievable series of actions and miscummunications from both beer merchants and there courier pacelforce I today receive half of my delivery with the other half to be delivered "within 48 hours" after talking with a manager the closest he can manage to a resolution is a £10 voucher and his apologies so now I will be waking up at 8am again for the next 2 days just in case my delivery shows up.”

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Posted 5 years ago

“Where’s my delivery?”

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Posted 5 years ago

“Order cancelled with no explanation. Waited several days for delivery then received a refund. No communication whatsoever. Dreadful customer service - my second poor experience with Beer Merchants.”

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Posted 5 years ago

“No communication at all, order cancelled with no explanation after waiting for several days for it to arrive. Really really poor.”

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Posted 5 years ago

“Sent me the wrong beer, then told me I was wrong when I got in touch with customer service. Only offered a refund after I explained they were liable. Will not be using them again and won't be recommending.”

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Posted 5 years ago

“Great service keep up the good work. Thanks”

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Posted 5 years ago

“Useless. Didnt send my beer as were out of stock.”

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Posted 5 years ago

“Wrong order , emailed them no response and then again , said they would refund me on the can but still haven't . It's know wonder I hardly use them anymore”

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Posted 5 years ago

“Awful online system means you cannot correct a delivery address if you make a mistake. I had to email them to rectify instead, which was then ignored until the item had been dispatched. Item was therefore delivered to the wrong address and the courier faked my signature. I highlighted this to the support team, but a week later I have had no resolution and I am left chasing them - shocking service. Totally dissatisfied, frustrated and very thirsty!”

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Posted 6 years ago

“sent me 24 cans of beer ,only two days left to best before date,i contacted them,explaining this beer is best fresh,it even said so on the can,just brushed me off,very poor service,wont use again or recommend”

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Posted 6 years ago

“Received order with items not as advertised, have emailed back twice now with no response, terrible customer service considering how much I have already spent with you. Will be returning goods due to the unwillingness to resolve my issue.”

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Posted 6 years ago

“My Christmas selection was missing 1 of the beers, I think that to send out a beer voucher for £5 for a missing beer is poor, when it means that I would have to place another order and incur more postage costs. Surely it would have been better to send another suitable replacement.”

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Posted 6 years ago

“Twice I've ordered a 24x pack of Augustiner Helles, and twice it's gotten stuck in custom clearance. On the last shipment I even asked for custom details to be shipped with the package, but seems that didn't happen. Last time DHL tried to get in contact with you regarding getting the package cleared, but you never got back to them. And I'm guessing it's the same this time around. I've given it some time as I'm not in a hurry with the shipment to see if you guys would actually sort this out yourselves, but seems I have to do it again. A shame you are the only ones I've found that provide shipment to Norway with this particular beer as I would instantly purchase it from any other company. Hope you will take a look at your procedures regarding international shipment, because you are doing something wrong.”

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Posted 6 years ago

Beer Merchants is rated 4.7 based on 3,954 reviews