Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,692 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,692 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't use them again unless they stop using parcel force. Had to wait a week to find out why my beers didn't arrive, parcel force had smashed them all.”

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Posted 4 years ago

“I havent received anything yet!!”

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Posted 4 years ago

“Appauling. Buy elsewhere. This company is a joke. After waiting for a week i still hadnt recieved my order as oarcel force had it lyong in there warehouse and hadnt delivered it. Asked tbe beer merchant to chase parcel force up. But instead they took upon them selves to cancel my order without asking me to confirm a cancellation etc first. Absolutely disgusting way to treat a repeat customer. I will never shop here again and i recommend nobody else waste there time with beer merchant either”

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Posted 4 years ago

“Package was damaged and returned by the courier. Still waiting for a reply about my item.”

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Posted 4 years ago

“Quality product, quick delivery, easy to use Web site”

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Posted 4 years ago

“Why am I here? What is this banner? Why would you stop people buying things with this hovering nonsense? Go away!”

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Posted 4 years ago

“I preaume this review request email is automated. You would not manually send this (surely) after our receny exchanges. I ordered a simgle 75cl of beer plus 2 mixed cases of German beer which were headlined as containinh 10 nottles each. What arroved was 15 bottles not the expected 21. 4 of the missing bottlea were forwarded on a second delivery following a couple of calls taking the total receoved to 19. The remaining 2 bottles were the subject of further calls and emails. On your website the headline read 10 bottles but within the 'what's inside' tab the beers listed totalled only 9. I was offered no compemsation for my teoubles and short order despite pointing out this was a mis-sale. I have since noticed the error on the site has been corrected. You tell me what score out of 5 that sorry story should attract (as I'm forced to give at lesst 1 to post this message). David Randell”

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Posted 4 years ago

“Poor communication this order. Ordered 3 X Braekmans hazelnut jenever and not delivered. no notification apart from saying goods despatched. received email saying refund from paypal. no idea what happened to my order.”

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Posted 4 years ago

“Disappointing. Second time in a row they sent me out of date beer. No apology, no compensation, didn’t even refund without re-collecting, so further inconveniencing. Would avoid as others offer better service.”

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Posted 4 years ago

“Truly awful service. It took me several phone calls and over three weeks to get my delivery. Was also overcharged. If I hadn’t chased them, I wouldn’t have got my refund or my beer.”

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Posted 4 years ago

“I was disappointed by the way my beers were packaged. Parcel Force may be partially to blame for the state of my parcel but the initial packaging was poor. There was a large hole in the side of the box below the hand grips. Anyone could look into the box to see the contents. There was only one strip of tape holding the top of the box closed. This had not been put on straight so was barely keeping the box closed. The bottles of beer were poorly packed so were rattling around in the box. No bubble wrap of extra protection used. Poor response to compliant. No reply on twitter and no offer of compensation.”

Helpful Report

Posted 5 years ago

Hi Mark, Really sorry about this, the handle has definitely been ripped in transit by the looks of it. From what we can tell this looks to have been carried by just one of the handles which has made the entire contents of the package move. The issue has already been raised with our account manager at Parcelforce. The Beer Merchants Team

Posted 5 years ago

“Ordered on Tuesday 25/12/18. Still no delivery as of Friday 04/01/18. Totally unacceptable, refund and cancellation of order requested. Won’t use again. Very poor service.”

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Posted 5 years ago

“My order was incorrect. I advised BM. No reply. Not happy.”

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Posted 5 years ago

Hi, If you could let us know the order number we would be happy to look into this for you? Thanks, The Beer Merchants Team

Posted 5 years ago

“I ordered beer on 20th December for Christmas and it arrived on 28th which is pretty poor considering that Brewdog manage to get it all the way from Aberdeen pretty well next day!”

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Posted 5 years ago

Hi Michael, Apologies that this order did not arrive in time for Christmas as you wanted, but our guaranteed delivery cut-off was the 19th Dec. We always try our best to get everything placed after this cut-off point but it is not a guarantee. Apologies again, The Beer Merchants Team

Posted 5 years ago

“Ordered beer for Xmas a good ten days before 25th. Half turned up and half did not - despite the help desk promising the beer would be delivered before Xmas.”

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Posted 5 years ago

“Damaged and dirty products, poor response from customer support. Substituted a Rye IPA for a porter just because the artwork was similar. Found the same beer for less on the highstreet!!”

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Posted 5 years ago

“I have still not recieved my package. Parcel force is a terrible delivery company who have ignored my instructions and misinformed me multiple times, leading to botched deliveries and them returning the package to you despite me arranging a redelovery. I strongly advise you to switch to a different delivery company”

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Posted 5 years ago

“Excellent service. Placed order and the next day I had an email to tell me that unfortunately they were two bottles short on part of my order. I was given the option to cancel or choose something else. I asked them just to pick two 'surprise' bottles to make up the numbers and my order arrived the next day. Well packaged, beers that I can't get locally and two bottles of a completely new beer (to me) which I am looking forward to trying. Will definitely be using the service again.”

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Posted 5 years ago

“Online releases are always a shambles. The website is very poor. I try to avoid using Beer Merchants unless they are the only place which has the beer I want since the customer experience is always so bad”

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Posted 5 years ago

“I purchased 10 cans of grpae brut, which sadly was not of good quality, the carbonation proccess must have tainted them or something as they were not good to drink at all and so after trying 2 of the 10 cans I have had to dispose of them. I know this is an excellent beer after tasting it directly from the brewery about a month ago at a beer festival. The other 2 cans I purchased were excellent, but I'm afraid the majority of the order was not so I cannot give a good review at this time.”

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Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,692 reviews