Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,675 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beer was gift for Xmas so it hasn’t been tried yet, hence why I have given a 4 star rather than 5 star rating, however the service and speed of delivery were excellent.”

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Posted 5 months ago

“Really good selection of German beers, arrived in time & perfect condition. Definitely use again.”

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Posted 5 months ago

“The case arrived on time and looked good although have not tasted as it is a present for my husband”

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Posted 5 months ago

“Would have given 5 stars but for the dreadful delivery service by DPD. The delivery information was fine to begin with then I got a message that driver was running late. Then another message to say they had been unable to deliver as no one was in (not true) and I would need to collect the parcel from a Coop a mile or so away. Eventually got a delivery and am very happy with the beer. Great environmentally friendly packaging too.”

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Posted 6 months ago

“Given 4 stars rather than 5 because the glass I ordered as part of a gift set arrived smashed. I realise this is not the company's fault and more the courier's! The response I got when I explained what happened was really lovely and helpful and they sent a new glass straight away! Really pleased with my order in the end!”

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Posted 6 months ago

“I really liked all the experience with ordering and getting the beer. The beer selection and quality are also top-notch. But I can't give the top rate to my experience, because the only beer that I needed was not delivered to me. It was approved in my order, then nobody contacted me to confirm the change in my order (as the beer I needed turned out to be out of stock), and finally, I received a whole box of beer (beer that I added to my order additionally only thinking that it's not bad to have more beer and free delivery) but not the one I needed. :) It was a huge disappointment as I needed that bottle for my anniversary. Other than this, everything is perfect.”

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Posted 7 months ago

“Haven't tried all the beers yet but so far so good 👍”

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Posted 7 months ago

“Since the loss of my local bottle shop this has been a life long. 5* would be for free postage gb wide. That said, 8 quid island surcharge is better than most. Filter by in stock only would be a game charger, otherwise good.”

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Posted 9 months ago

“Product & order all good. DpD delivery diabolical driver 2 days late &lary with it.”

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Posted 1 year ago

“Great selection of beers and glasses. Quick delivery (free if you spend enough). Only *slight* gripe is that there was a lot more packaging than seemed necessary. Still, nothing was damaged.”

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Posted 1 year ago

“Great selection, great price, quick delivery. Would be nice to see more traditional British ales, but no real complaints.”

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Posted 1 year ago

“Superb range of beers within all genres. The speed of delivery took me by surprise, way faster than any other I've tried. Top work.”

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Posted 1 year ago

“Yourselves as a company are great, offer my favourite beer (Paulaner Wheat beer) at a great price! But you need to change from DHL as your couriers, awful service from them! They don’t offer very limited options and have delayed my delivery by 24 hours for no reason”

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Posted 1 year ago

“These guys have the best selection of beer bar none. They must have some colossal warehouse set up. They are the Amazon of beer. Very quick delivery, shame it has to be over £50 for free. Really should have a lower minimum say £20. Beers are quite pricey, but offers make them a bit better. Still what you’re paying for here is quality and range. Nice free glass with some orders - you popped a really nice untapped glass in a spare hole in my box last time I wasn’t expecting- really appreciate that, it’s a lovely glass, actually better than the tulip I got with the order! Nice touch:) have bought with you guys 3-4 times now. Excellent overall I would say. A way of reducing delivery costs, or possibly offering a beer bank savings scheme like virgin wines do (save a bit each month to draw on with “beer-interest😂). Would be how I would improve. I’m a member of the virgin beer club for this reason but it doesn’t have anywhere near the range you guys have, I’d prefer to ditch them and go to you, but don’t have the ability to choose/modify the subscription box beers. Anyway you can’t have everything and you guys do a great job overall, I hope you find my ideas useful”

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Posted 1 year ago

“Used Beer Merchants plenty of times. Order was received in super quick time, packaging was good. There was (1) substitute bottle, that's fine, but wish I was made aware of this before they sent the order.”

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Posted 1 year ago

“Great service, excellent beer, what’s not to like. One minor point with delivery firm, they expect you to be in AL DAY because they are delivering beer.”

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Posted 1 year ago

“Quick delivery & good value. Unfortunately part of my order was incorrect & remains incorrect as sent me the wrong can so I'm awaiting a response to that. Overall though a good service”

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Posted 1 year ago

“Very well packaged and a good variety of Belgian beers - the best I can find online anyway. Had packaging issues in the quite distant past whereby bottles arrives broken or parcels went missing with the courier but this seems to be resolved and beers arranged in good time and in good condition. Good selection of glasses to accompany the corresponding beers too. Will continue to use Beermerchants in the future. Would be good if they could do a deal where the price becomes cheaper if you buy more I.e. 6-10, 10-15, 15-20. Personally got a voucher code which made me complete my purchase.”

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Posted 1 year ago

“Good service quick delivery but I have my doubts about sell by dates I have had some bad ones!!!!!”

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Posted 1 year ago

“Great company with a, frankly, lovely choice of beers. Can't fault it. Super quick, efficient and glass safe delivery too. So, why only 4 stars then? Simple, no glasses. Loads of companies show very nice beer glasses in their photos with appropriate branding. I think it would be the perfect compliment to an order of magnificent beers to send out one of your nice glasses with yhe order gratis. The branding on the glass, if looked after, is free advertising for years to come. Let me know what you think. Cheers, Paul”

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Posted 1 year ago

Beer Merchants is rated 4.7 based on 3,675 reviews