“Complete scam! Do not order from them. You will never get a refund once you submit the payment.
I wish I had looked them up before ordering but I didn't because I found their link on Target's website and figured that Target would not affiliate with a fraudulent company. I was wrong.”
“Worst online company I've seen in a long time. The sizes are all over the place, you can't actually return anything, and everything everyone else complains about is true. They are from Hong Kong - they don't care and they don't have to follow U.S. regulations. Do NOT waste your money!”
“MAJOR SCAM ALERT - Been waiting 3 months for refund. Clothes arrived after 2 months all way too small and fabric is so cheap. Clothes are made in china and even the extra large could fit a 10 year old. Company refuses to answer your questions. After 22 emails and 15 people involved still no refund. The company is a scam they say send us your sku#/tracking number and we will send you our address. They don't they just send you to another person asking for the same things. I have reported them to my bank for fraud/BBB for fraud. Better Business Bureau has over 410 complaints all saying the same thing. DO NOT BUY FROM THEM. THERE HEADQUARTERS ARE IN ANAHEIM BUT TO RETURN THEY WANT YOU TO SEND BACK TO CHINA AND THE COST IS MORE THAN WHAT THE CLOTHES COST.”
“Berrylook is a SCAM!!!!!
DO NOT place an order with Berrylook, they will STEAL your money and you will NEVER GET your items.
I placed an order on May 10th
Opened a ticket with Paypal on June 15th
Received 2 tracking #s
Received 1 parcel with 2 “shirts” I did not order mid July
Second parcel never arrived
Tracking # has expired
Unable to contact Berrylook as the catcha on their contact us tab always comes up as invalid!!!
DO NOT waste your money with them it is a SCAM
I would give ZERO star if I could”
“It took over 3 months for me to receive my order. My first three emails went unanswered in regards to my order. Finally my order showed up and was cheap and to small. Looked NOTHING like the photos online. It was toxic plastic shoes and the shirts didn't have finished threading. These guys are scam artists. NEVER buy from them.”
“Order Details:
Payment Reference: 3661021675384209408
Order No.: E525996u
Amount:USD 254.92
I ordered quite a few dresses from them. ABSOLUTELY none of them came close to the picture. Only one could I fit into all the rest were so small although I specifically looked at the sizing chart for each dress. After seeing the reviews I did not deal with the hassle of return to China I just donated to my local salvation army - if they could not sell them they can always recycle the material. Beware of all garment makers in China. Please do a search before buying to avoid this scam and the waste of money.”
“The same story with me, products were very poor quality and nothing fit properly. I have been in regular contact with them, I returned the goods to China (note that they do not accept certain carriers) and received my refund. The whole process took 2 months and I am out of pocket here due to the shipping costs but feel satisfied that Berrylook did not receive a penny from me!”
“Company is fraudulent. They buy clothes from China that are too small and horribly made. Then they refuse to give you the address, phone number or emails to resolve your matter. There fine print says you only have 10 days to return in the same package yet they refuse to list any information as to where to send something back. NEVER BUY FROM THIS COMPANY CLOTHES ARE WAY TOO SMALL AND CHEAPLY MADE!
I filed a complaint with BBB and saw 410 complaints against this company. No matter how cute the clothes look DON'T BUY FROM THIS COMPANY EVER!!!!!!”
“Never buy from Berry look! I ordered three tops on March 22, 2020. One came in July and the side seams were not sewn on it. It was unfinished! I reached out to customer service and they wanted me to take a picture and send it, which I did. No response. The other two tops came today August 1, 2020. All three tops were size 3X the two that came in today, one was a 3X, the other said 3X on the label but it was a small to medium at best. Never ever buy from this company. I have been reaching out to customer service since March when they charged my credit card. Have given up, and will donate the shirts that I bought.”
“I placed an order for almost $80 with of merchandise... I’ve still not received my order..They took my payment mighty quick but have failed to sent order. When I email asking where my order is I get same response every time! At this point they’re stealing my $:/ at this point I’d recommend never ever ordering from this company!”
“I purchased 4 tops - all the same size. 1 fits, the 3 others are extremely tight. I have spent about an hour trying to find out how to request an exchange & from what I see, I would have to ship them to China. I tried to contact customer service but all the captcha codes I enter are invalid - really?? Well, I guess I’ll donate the 3 that dont fit & lesson learned. Buy from a reliable source. Not being able to contact them-I wish I would have read the reviews before purchasing. Buyer Beware!!!”
“I was told due to cov19 order couldn't be processed and would i like refund but still after weeks no refund and cant get to speak to advisor left numerous emails that tell me to close an order before they can? i didnt understand the rest,and i work in a hospital anyone else had thus its terrible i would rather give the homeless my £20 than them have it what a scam”
“Wish I’d read the reviews before buying. I received my green Mary Jane shoes, and they are most certainly not what was pictured on their site. I googled the name of the shoe brand that was in the photo they used - Alegria - which were a real and quite pricey brand (I didn’t know this at time of purchase.) what I received were a pair of poorly made, cheap knock offs which were too big, reeked of a horrible chemical smell, and so badly made, they weren’t fit for purpose. The soles were made of some inflexible rubber flip-flop type material, and the upper shoe, a thin faux leather material which was badly creased.
From what people say, it’s not going to be worth the effort of trying to get a refund so they’re going straight to a charity shop. Maybe someone can use them for slippers.
To sum up - do NOT purchase from Berrylook.”
“操你 Berrylook! I ordered 6 shirts from them which took 2 months to arrive and one shirt wasn't even the correct shirt I ordered! Your quality of material is the same as RV/Boat rapidly dissolving toilet paper and one washing and it will probably fall apart.. I tried to get a refund, to which I cancelled my complaint with my credit card company as you requested., only to be told that I could ship the 6 shirts back to China at MY COST (which btw would have cost me around $50.) and THEN told that MAYBE, just MAYBE you would give me a refund on the purchase price but only AFTER your team of 'PROFESSIONALS' inspected the garments., and only IF and only IF the shirts were to arrive at your country within the 30 days of purchase....(it's been over 2 months at this point) ., so 操你 Berrylook!”
“The products I received after 1.5 months were COMPLETELY different from what I saw in their web. I asked them to give me the return address for full refund for what I paid ($100+). They tried to convince me to keep the product by giving me $9. I said no. Now they sent me the return address in Guangdong, China. I would send them back even with the expensive postage, but after reading the reviews here, it's not clear if they will even send me the refund after all this. This is incredibly frustrating!”
“I would give negative stars if I could. I tried to return 6 tops that I ordered according to their size charts, they all were too small. I was given the address of someone named “Jimmy” with an address in California, no last name. I returned the items with delivery confirmation. I contacted BerryLook and they informed me that Jimmy had to send them to China before I could my refund. This should take about 10 days. I contacted BL two weeks later and I was told they had received the items but the refund would take time to process. I contacted them three more times over a seven month period. I never received my refund which was just over $90. I will never order from any of these pop-up ad sites again, I’m seeing nothing but terrible reviews about cheaply made products and painful stories about returns/refunds. Save the hassle and buy from sites you know are trustworthy.”
“Terrible buying experience. Purchased in early May, almost August and still have not received order. Contacted customer service only to be told it has shipped so be patient. Beginning to wonder if I'll ever receive it. Completely frustrating buying experience. Don't wasted your money here.”
“Order No JSEQI0758321249YQ.. waiting to hear from company.. Been waiting and checking tracking for 3 wks.. now saying it was delivered.. it was not. Just wrote to company and if I do not hear back will ask my credit card company to follow up for a refund..”
“Figured I was not going to receive my order since it took over a month to receive them. The sizes were all wrong and very poorly made. This company is not doing what they are saying. I hope they shut them down. DO NOT BUY FROM THEM OR YOU WILL BE DISSAPPOINTED. And you will be out of your money.”
