“ABSOLUTELY HORRIBLE!!!
"Never will order anything from them again. I bought a phone online from them it was to be virgin mobile said it on my papers from shipment too. I get the phone and it's boost mobile. I have been dealing with activation issues since October 18, 2018. Went to 21st1 best buy stores, they told me to ho through boost mobile they can't help me because best buy scanned it wrong at shipment, then I was told to call Virgin mobile and they did absolutely nothing because they couldn't. Got treated rudely at Best Buy stores and got hungup on twice by the rude customer service representatives. I will never ever order anything from them again or walk in their stores again. They will not reimburse my money or give me a phone for free since they took my money for a phone that has never worked."”
“Don't go to Best Buy in Collegeville, Pa. if you want to buy Consumer Cellular services. I visited there yesterday with two other family members to purchase SIM cards and connect to CC service. I was told that they do not sell Consumer Cellular or the SIM cards. I know this is not true because a friend of mine visited there last week and had no problem in getting connected to Consumer Cellular. Apparently they did not want to be bothered on the day we visited the store. The two employees that I questioned about getting the service were condescending to the point of being rude. They have lost a customer.”
“St. Louis Blues Fan kept from watching playoffs. I have a friend; he has been a St. Louis Blues fan forever. He cannot watch the Blues games this week (or last) because of buying a TV from Best Buy in South St. Louis County. He purchased a 65” TV from the store in February. As the games began to heat up, he started having problems with the TV. He called the store and they sent out Geek Squad. The guy actually broke the back of the TV while trying to remove the panel to fix the motherboard problem. It was very obvious, from anyone with any kind of tech experience that it was a screen problem, not a motherboard problem. He said that he’d get the back replaced and told my friend it wasn’t the motherboard. Another guy came out later to fix the screen (and the broken back panel) and said it would take up to 12 days to get in the part to get it fixed. My friend said that he wouldn’t be able to watch the playoffs. The Geek Squad rep answered with “Well, you can at least listen to it.”
They did not offer a loner or a replacement. My friend and his wife are elderly and disabled. They have both made multiple calls. Best Buy told his wife that she wasn’t on the purchase receipt, so they would not talk to her.
Tonight is Game 6. He’s waited for almost 50 years for this. He’ll listen to it. He figured out how to use his remote to switch to HDMI so he can get the sound on.”
“Similar experience. The delivery did not take place on the date promised, nor was I notified. I had to call to find out. The customer support line was not at all helpful. Once the product was delivered, the dryer did not work. Now I find my self again waiting for Best Buy to contact me to take action on my issue.”
“Awful delivery experience. Driver who was delivering an appliance called and said he was going to deliver earlier than scheduled and never showed up for delivery. Called customer service which took about 40 minutes and they said I would have to call best buy to cancel or reschedule the delivery.”
“HORRIBLE EXPERIENCE WITH BEST BUY
What a HORRIBLE EXPERIENCE. At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY.”
“I purchased a washer and dryer from Best Buy online using my Best Buy credit card. I set up a free delivery date for the 19th of May. 19th of May comes around and I then receive a text saying it is delayed and to call them. The store shows they have it in stock... the store that is only 2 miles away from me. So I call them to see what is up. They tell me it didn't get on the truck and the next available date to deliver it to me is June 25th. What??? So I told them to cancel the order. It has now taken 4 days to show the reflection of the return back onto my card. My card's limit was 2k, and now is locked at $750 with a zero balance? Long story short, I can't order a different set, due to it showing that there is a ghost charge eating up my credit limit. They have patched me back and forth from Best Buy online to Best Buy credit card for 2 hours straight... saying "you will need to contact these people, not us". Best Buy is by far the worst company I have ever had to deal with. ...closing the account and going to someone else with a way better review.”
“Deliver of refrigerator was 50 minutes late. Ordered refrigerator hinged on the left. It was hinged on the right and I was told I would have to schedule another delivery for $25.00 if I wanted it changed. The hinge cover is missing. I asked the delivery person where it was. He looked in refrigerator and said, "it's not here". Incompetent idiots!”
“Best Buy does not value their customers enough to help them resolve billing issues. They don’t provide a number to contact someone directly, you have to write a letter and then you don’t get a response. Best Buy mails monthly statements late, which means your payments are late and then you are charged a late fee. This has happened to two of our family members and several of our friends.”
“Bought a TV insignture brand for $145 plus $20 dollars insurance total amount $157.08 ,it tipped over ,and cracked inn the inner screen , because it is cheep , and poorly made product , only had it 9 days Best buy wouldn't replace it 👎😈 .I will never buy anything from them again they sell junk products .I also bought a notebook that stop working too . I give them 👎👎👎👎👎5 thumbs down..?”
“Ordering online is awful! I ordered a watch for it to be guaranteed for a Saturday. Never came, Monday a new one was shipped, and again it never came. Customer service was no help, and only offered a refund which was not immediate. Very disappointed.”
“I purchased a washer and dryer on March 9th. The units were delivered on March 26th and the dryer has a large dent in the front. We called for a replacement and 2 replacements came with the exact same dent in the exact same spot. We then scheduled to have a 4th dryer brought and they canceled our delivery (within a few hours) twice!! When they finally tried to reschedule again (which would have now been the 6th time) it was pushed out to June. We bought a large TV and appliances from Best Buy. When I asked to just finally keep the dented one and have money taken off the purchase, they said they can only give us gift cards for their store. So now I am keeping a dented dryer, paying off the full price of the dryer, and getting a gift card for a store I never want to step foot in again as a form of reimbursement.
The customer service was horrible. They keep me on hold for 15-18 minutes at a time and the total time between all calls was a hour and 23 minutes. I hope Amazon takes them out”
“They were rude.
The dryer doesnt work
The replacement will take almost one week
The guys who came to fix it left without calling or knocking because there is a sign on our door that said my mom has copd so wear a mash when you enter so she doesnt get sick. The dispatch said the drivers are there. No they are not. I will call you back. She didn't. We called back. The drivers left because they were scared. No call no knock nothing. Just left. Ride incompetent and ridiculous long wait for a replacement of something that didn't work in the first place. Won't buy one more thing from them.”
“I tried to purchase a keyboard for my Ipad mini and was sold the wrong size twice in two different stores. By the time i was able to get back to the store for the third time, i was told I was outside the exchange period. This is after I just purchased an HP laptop from Best Buy the week before.
Terrible customer service. As a business owner, next time i will shop elsewhere.”
“DO NOT BUY YOUR APPLIANCES at Bestbuy. It will never going to be delivered at the schedule date and you will have to call Novation logistics (a 3rd party) to find out”
“I bought a TV yesterday on 4/18/2019 at Best buy in acworth,ga store #1159
We got it home hooked it up and there was a light coming through the black frame on top we first noticed it when we plugged in. We put it back on the box and called Best buy to see if we could exchange it and they said yes so we drive one hour to the store and had to wait an hour and a half for someone to help us only to be told best buy would do nothing so best buy store # 1@59 and their regional office tool our 423.99 and would not refund our money give us a store credit or even let us purchase a more expensive TV store manager said we could by another TV but would not refund our 423.99 I want my money refunded now and by the way they have the broken TV and here is what the employees at store 1159 do while customers are waiting an hour and a half
See attachment
I have read your returns policy and not refunding or exchanging my TV is in violation of said policy
I want my money refunded and will never buy a product from you again”
“At my recommendation over going to Lowes,(bad idea) my older mother bought a washer & dryer on 2/27/19. Was told delivery would be 3/27, a month out. She was called the evening of 3/26 and the recording told delivery would be between 1-6. At about 5:30, she called Best Buy and was told no, we have you scheduled for 4/3 as the units weren't in, weren't you called? No, after staying out. On 4/3, she did get a delivery, however they only had the dryer, no call to notify. The dryer was then installed with the new understanding that the washer would be delivered now on 4/10. The washer was brought out for delivery, however the delivery people unboxed a unblemished box and found a dented washer. As of this time, 4/12, a "case manager" is to call her, no call & supposedly a new washer is to deliver on 4/13. The delivery people have been very nice and helpful, however there is no such thing as customer service or follow up. The person that called after the dent was found, never empathized or apologized. If there was any way to go back, we would have purchased thru Lowes. My husband and I are Elite customers, however at this point, I wouldn't buy anything at Best Buy that can't be carried out in a small bag. Same for my mother, who is very unimpressed with Best Buy period.”
