“Purchased 65" Visio Aug 9th 2019. SCREEN WENT BLACK AFTER A POPPING SOUND FEB 2020. Called best buy several times. Only help was SEND IT BACK TO TIAWAN !! Finally contacted Visio after many phone calls, got in touch with customer service in South Dakota. Forget customer service in Mexico!! Spoke with Brenda and John in SD very nice. Brenda set up Service Request # 3217298 May 19 2020. Said local service tech should contact in 3 days. They did no as of today but I did call as directed INDUSYS TECNILOGY INC-AMTN in Calif 888-248 2708. No Answer!!”
“Do not order anything on best buy for home delivery!
I ordered a fridge 2 weeks ago for delivery a week ago. I've had my delivery rescheduled 5 times. Now when I try to reschedule on the website, it doesn't give me any days before September.
Also, their chat and phone wait times are over an hour. If I knew this, I would have bought a fridge somewhere else. I will never shop at best buy again.”
“We purchased a $600.00 LG television from Best Buy less than a year ago. When we moved I decided to move the television in my car so that it would not get damaged. After only going a couple of blocks I took the tv out of my car plugged it in the wall and noticed my tv was damaged. I didn’t drop it nor bump it into anything. I was like no problem because it’s still under warranty and we have an extended warranty. I was angry when I was told by both Best Buy and LG that my warranties didn’t cover my television. We have purchased our last 3 televisions from Best Buy but never again will I ever give them my business again!!!”
“I purchased a tv a Samsung from Best Buy along with a warranty for 2 year The tv was damaged. I call up Customer Service to see when they could exchange or have someone come fix. They said they won’t be fixing it. So what was the warranty you charged me for.
I will not buy anything else from them ever again. I will take my business to PC Richards or somewhere else. I will let my friends know not buy from them again.”
“Takes too long to have my order sent to my home,just plain horrible. Thanks a lot won't buy my kitchen appliances from them. Home Depot gets it done.”
“It’s May 25th 2020 (Memorial Day) and Best Buy is only allowing customers in by appointment only. The state of Texas has been open for nearly a month now and this corporation has drank the radical left kool aid in regards to COVID-19. Even the CDC says on their site the chance of having any type of actual symptoms if you catch COVID-19 is less that 1.5% and the death rate for COCID-19 is 0.03% (that is 1/3 of 1% chance of dying). I will never step foot inside another Best Buy for as long as I live, you have lost me as a customer forever.”
“It’s May 25th 2020 (Memorial Day) and Best Buy is only allowing customers in by appointment only. The state of Texas has been open for nearly a month now and this corporation has drank the radical left kool aid in regards to COVID-19. Even the CDC says on their site the chance of having any type of actual symptoms if you catch COVID-19 is less that 1.5% and the death rate for COCID-19 is 0.03% (that is 1/3 of 1% chance of dying). I will never step foot inside another Best Buy for as long as I live, you have lost me as a customer forever.”
“Thanks you mark (called himself manager) @ sawgrass, kick us out from our scheduled appointment. ( Rude & nasty). We when over to office depot and found on sale Lenovo laptop, got a sweet deal AMD ryzen 7 4700h, 8 gig ram, SSD 250 gig. $ 569.. 15.6 screen
Power to the people”
“I ordered a accessory for my Xbox system, it supposed to be ready at the store on May 22, yet it will take 4 more days.
Besides, I bough an insurance for Apple AirPod Pro (the seller and customer service told me that it covers damage and lost), which only works for damage. I contacted customer service, but nothing happened.”
“We ordered and paid for a TV, they took the money from the account, we waited a month and then they said they were going to refund our money because they have no more of the TV's that they sold us. No suggestion to sell us anything else just we will refund you card in 10-15 days”
“So confusing - first I ordered office supplies - the printer toner came from Best Buy and the other supplies from "Marketplace" whatever that is. No issues with the toner - "Marketplace" incredibly expensive shipping - convoluted ordering - who am I ordering from? I had an issue with the "Marketplace" order. Tried to chat - 4 hour wait. Finally just sent an email to the email address on the Best Buy site - only to get an email back four days later from Best Buy saying basically "not their problem contact seller"! Would love to, but who is that? I ordered through Best Buy are you not responsible?.......Oh my....NEVER EVER again will I order online from Best Buy. The worst EVER!”
“Geek squad phone computer service? Service? I use that term lightly. They do some serious ass-kissing on the phone and it's been 3 nights and at least 3 hours of waiting for them to call or sitting on the phone waiting for the Geek to set up my remote viewing. Nothing??? Third night in row. Wow! They know how to fix it now. "It's an HP problem and we'll get right in there. HP is writing a new update to deal with the problem?" This issue is making my computer unusable, and the computer fan is running for 6 or 7 hours at a time waiting for the geek to get in there and fix it. Duh! I'm just about done with these guys. They've fixed some things in the past, but this is ridiculous. Wish I had something nice to say. Will be looking for a new computer soon at a different store.”
“HOW GEEK SQUAD RIPS YOU OFF!!!!
I bought a phone from Best Buy, got the Geek Squad warranty, paying month to month for the warranty. 2 years goes by and I crack the screen on said phone. I call Geek Squad for a warranty claim and was advised they'd fix the phone, for a $210.00 fee!!!!! I've been paying $20 a month for 2 years (nearly $500.00 total) and they want to charge me almost the full cost of the repair as a service fee. Uhm, what's wrong with this picture? The cost for the repair at a shop is barely $300. Apparently, in the fine print, the warrant only covers repairs for free for the first year, after that there's a major service fee. What a joke. Don't get any kind of warranty through Geek Squad!!! Best Buy should drop Geek Squad all together.”
“Bought a Display Samsung Dryer,Used it 3 days and now won't hear or drum won't turn.Told to call Samsung service...Took 4 days to get assigned repair company,and instead of 2 days to come out now it will be 15 more days.. Seems like a long time when you only had dryer for couple days..Price was awsome with extra 40% off ,but not sure if worth the hassle. Sale people I talked where no help at store, Bridge water Falls Fairfield township.”
“BEWARE GIFT CARDS!!!
purchased a BestBuy gift card and I purchased your Best Buy online store. Gift card redeemed and transaction failed. Customer care doesn’t know and no one is refunding money for last few days now. It’s says online that gift card refunds in 30 min.Please sort”
“Awful customer service.
Ordered online and shipment hadn’t moved. Date scheduled for pickup still nothing. Called and now the item is out of stock. Was told to wait and if they didn’t get it in stock soon purchase would fall off. Why even charge a customer for an item not in stock and furthermore not notify them to these changes. Bad business practices. I would have never applied for their credit had I known how they operate!”
“Ordered a microwave, refrigerator and stove from best buy after spending 1hr researching the sizes that would fit and who could deliver within a week. Best Buy said yep we can deliver by May 12th. Confirmed with the s scheduling girl , got a confirmation email and all is good. Then after driving 2hrs back from the lake to meet the delivery guys the next day they send me a text that it's being delivered on may 29th??? After being on hold for 1hr 53mins the customer service girl says we are so sorry but those item won't ship to us till then.. You mean you said over and over you could deliver by the 12th and you didnt even have them??? Never will I but from Best Buy. That was the last straw. Horrible customer service hold times Horrible business practice.”
“55” TV that I bought less than a year ago stop working out of the blue. I called and have my 2 year warranty on it. Two Wednesday’s age said they weren’t doing in home visits. But they were starting and too call back Monday. I call back and get told I was lied to. Then told to call the manufacturer who said they could not fix it until further notice. Then I call back and a lady from geek squad says I was lied to and can make an appointment for I home visits. I get directed again to customer support and get told I can have an appointment set up for that Saturday. Friday night I receive a call saying my parts for me TV were somehow cancelled. The man said he would come as soon as my parts arrived and that would be mid week. Well here we are another week of waiting and have heard nothing. Over 4hours of phone calls,lies, and no service or help. Completely disorganized and not worth purchasing for this kind of hassle.”
