“Bought a Display Samsung Dryer,Used it 3 days and now won't hear or drum won't turn.Told to call Samsung service...Took 4 days to get assigned repair company,and instead of 2 days to come out now it will be 15 more days.. Seems like a long time when you only had dryer for couple days..Price was awsome with extra 40% off ,but not sure if worth the hassle. Sale people I talked where no help at store, Bridge water Falls Fairfield township.”
“BEWARE GIFT CARDS!!!
purchased a BestBuy gift card and I purchased your Best Buy online store. Gift card redeemed and transaction failed. Customer care doesn’t know and no one is refunding money for last few days now. It’s says online that gift card refunds in 30 min.Please sort”
“Awful customer service.
Ordered online and shipment hadn’t moved. Date scheduled for pickup still nothing. Called and now the item is out of stock. Was told to wait and if they didn’t get it in stock soon purchase would fall off. Why even charge a customer for an item not in stock and furthermore not notify them to these changes. Bad business practices. I would have never applied for their credit had I known how they operate!”
“Ordered a microwave, refrigerator and stove from best buy after spending 1hr researching the sizes that would fit and who could deliver within a week. Best Buy said yep we can deliver by May 12th. Confirmed with the s scheduling girl , got a confirmation email and all is good. Then after driving 2hrs back from the lake to meet the delivery guys the next day they send me a text that it's being delivered on may 29th??? After being on hold for 1hr 53mins the customer service girl says we are so sorry but those item won't ship to us till then.. You mean you said over and over you could deliver by the 12th and you didnt even have them??? Never will I but from Best Buy. That was the last straw. Horrible customer service hold times Horrible business practice.”
“55” TV that I bought less than a year ago stop working out of the blue. I called and have my 2 year warranty on it. Two Wednesday’s age said they weren’t doing in home visits. But they were starting and too call back Monday. I call back and get told I was lied to. Then told to call the manufacturer who said they could not fix it until further notice. Then I call back and a lady from geek squad says I was lied to and can make an appointment for I home visits. I get directed again to customer support and get told I can have an appointment set up for that Saturday. Friday night I receive a call saying my parts for me TV were somehow cancelled. The man said he would come as soon as my parts arrived and that would be mid week. Well here we are another week of waiting and have heard nothing. Over 4hours of phone calls,lies, and no service or help. Completely disorganized and not worth purchasing for this kind of hassle.”
“Made a call for a support at 11.00 AM and got a reply that they will get back with in 1 hour 10 minutes. I got the call after at 10.10 Pm (11 hours after placing a request), and it was an automated call saying it was their outside their normal business hours...F***** off BEST BUY...no more your customer”
“Awful customer service! I ordered a treadmill, they said they wouldn't help me bring it up the stairs to my apartment, I basically called to see if I can pay extra to get any help but the lady on the other line interrupted me and said in a rude tone, it says it right on the website that we don't deliver unless you have elevator", I'm saying, I understand, I'm asking you if there are other options, she again says: you have to figure it out, it says so on the website.
She then hung up after I asked her what kind of customer service is this?!
Incredible. That's after they also hung up on me during the rating call. If you don't care about customer service, why even ask people to rate it?!
I understand the situation with COVID-19 at the moment but honestly, this was just beyond rude and disappointing! Why am I paying you money?!”
“Use Amazon instead of Bestbuy. I went to buy a sound bar during the Corona Virus pandemic, April 28. I was stopped at the parking lot and asked what I want. I said a sound bar. I moved on to the next line where I was asked for my name, phone number, and they listed my car description, and asked me to park, and someone from Bestbuy would call my cell.
For some reason my cell phone would ring 2 times and the line would disconnect. Someone walks out, I knew they were looking for me, so I approached them. They wanted me to add Best Buy to my contacts, he walked back to do another test. It failed again. Never did they say sir come in and tell us what you want. Or tell us what you want and we will bring it out. I got tried of the incompetence of this sale crew. I will just order it online via amazon.”
“We ordered an oven and cooktop on 2/12/20. The oven had to be backordered, okay. Our install was scheduled for 3/21 and then rescheduled for 4/6. Then COVID happened and we were rescheduled for 5/6, understandable. We got a call on 4/21 saying that installations were starting back up and we could get ours the morning of 4/24. AWESOME! We got a call at 7 am on 4/24 saying our oven was not there, but we could still get the cooktop installed. NO, we want them installed at the same time since the new cooktop would have to be uninstalled to install the oven and vice versa. My husband spent over 5 hours on the phone trying to find out where the oven is and reschedule installation on both. He spoke to 2 different "supervisors" and was "disconnected" both times, with nothing resolved. We've been misled and flat out lied to! WORST customer service we've ever had the displeasure of receiving. We get the impression that once BB has your money (over $3500 in our case), they stop caring.”
“Purchased a DELL computer at Best Buy. The support was substandard at best and their customer service was a joke! I paid to transfer my data from my old computer to the new one. The transfer lost half my data and brought over none of my favorites. The new DELL constantly freezes up and the computer itself is not fit for everyday use. Stay away from Best Buy, they'll be out of business soon (hopefully).”
“I was charged $69.00 for something that I never ordered and tried to call for some explanation as to what it could be thinking a possible scam. I was put on hold for 20 minutes and finally settled for a callback in 1.5 hours......3 hours later I get a call and say hello and guess what ... they just hang up!
Called back and wait for another 2.5 hours and believe it or not, they called back and wouldn’t ya know it.....they just hang up!
I’m Never gonna Step foot in another Best Buy and am going to tell as many people as possible that their absolute fools if they shop there.
I’ll admit, the buying no bad, but after you leave the store, your on your own!”
“I reordered a copy of Final Fantasy 7 Remake 4 years ago. Best buy didn't fulfill the order on release date. Also, I can't even get them to refund my rewards points even after over 12 calls to customer service. They can't figure out why they can't refund it. They will either blame the credit card company(which rewards are not apart of) or that I just need to wait a couple weeks and everything will workout on its own. I can explain over and over that it's a glitch in their system, but then they just hang-up on me or cold transfer me without notice to someone else to start over.”
“I attempted to purchase a printer from BestBuy in October. After weeks they said the product was not in stock and they were cancelling my order. The receipt specifically states that they will refund the payment used and if the giftcard is lost they will replace. They are refusing to reissue a gift card because it was purchased at a grocery store and not directly. Their customer service manager said I am now just out $113, because I threw away the gift card... not because they failed to product the product.”
“Best Buys is the worst for customer service. I will never buy from the company again. Customer service is a total joke. There is no help. Buy the product and go away. Greensburg PA store is horrible. Tried to get in touch with the store and no one. Would not even answer the phone.”
“If I only read these reviews. I t
Know that most corporates are scamming customers but best buy is the worst of the worst. The employees are frustrated, angry because they are not satisfied with their salary and they take it on us. Be careful when purchasing there. They are deceivers. 00000 star is what you deserve.”
“Worst customer service ever. I got fooled by jeremiah a salesperson at their Framingham store. He purposely for the sake of his commission provided me with false information and mailed me a 13" laptop which was not we concluded for. 2 weeks after returning a product the same day I received it they refuse to reimburse me my cash money. I personally drove to the store to be told by the the same man and his accomplices that my money is put on city credit card I don't even have. I guess I am going to spend 5000 or even more to get my money back... Best buy sucks.”
